Quick Facts About Infinity Salon
Strengths:
1. High-quality eyebrow services: Many customers have praised the salon's work on their eyebrows, with one customer even stating that they give a 10 out of 10 rating. The salon seems to have a reputation for delivering excellent results in this area.
2. Reliable and pleasant service: Several customers have expressed their satisfaction with the salon's service, mentioning that they have been going there for several years without disappointment. This indicates that the salon consistently provides a reliable and pleasant experience for its customers.
3. Skilled and knowledgeable owner: The owner of the salon has been complimented for her skills and expertise. Customers have mentioned that she does their eyebrows exactly how they like them and is knowledgeable about how to properly handle black hair. This expertise adds to the salon's reputation for delivering excellent results.
4. Affordable prices: One customer mentioned that they were able to get their eyebrows threaded, hair cut, and highlights for under $75, which was cheaper than the salon they typically go to. This affordability could attract customers looking for quality services at a more reasonable price.
5. Clean and comfortable environment: A customer mentioned that the salon's environment was clean, comfortable, and homely. This indicates that the salon pays attention to creating a pleasant atmosphere for its customers, which can contribute to a positive overall experience.
Weaknesses:
1. Inconsistent customer service: One customer mentioned experiencing rude and disrespectful behavior from a staff member. The esthetician made them feel terrible and insecure about their face, which is not conducive to a positive salon experience. This highlights a weakness in the salon's customer service training and the need for more consistent and respectful treatment of customers.
2. Lack of attentiveness to customer feedback: Another customer mentioned that when they tried to share their negative experience, the salon brushed them off and asked them not to come back. This indicates a lack of willingness to address customer concerns or make improvements based on feedback. This could lead to a decline in customer satisfaction and loyalty.
3. Lack of attention to detail: One customer mentioned that they walked out of the salon with uneven eyebrows. This indicates a lack of attention to detail during the service provided. Customers expect their desired results to be accurately achieved, and any mistakes can leave them dissatisfied with the overall experience.
4. Restricted amenities for customers: One customer mentioned that as a paying customer, they were not allowed to use the restroom or given a mirror to check their work. These restrictions can make customers feel uncomfortable or inconvenienced, which could negatively impact their overall experience at the salon.
5. Limited range of services mentioned: While the salon seems to excel in eyebrow services, there is limited mention of other services such as haircuts, threading, waxing, or makeup. It would be beneficial for the salon to promote and showcase the full range of services they provide to attract a wider customer base.
Best TL Reviews
I wish I read the previous comment about how out shouldn’t come here as another person of color. The short lady with tinted eyebrows was really rude and harsh on my skin. She mentioned how my skin was really oily and then aggressively rubbed it. She asked me if I used a razor on my face just because I had thick hair on my chin, the way she stated that it was quite insulting and I felt intimidated. I’ve went to other salons before and I’ve never been treated so harshly and had an esthetician comment rude remarks to customers. She made me feel terrible and insecure about my face. It was disrespectful, I wish I didn’t go here.
I love the work she does with my eyebrows and I have recommended it to my friends and they have been delighted to be a 10 out of 10. Very reliable and pleasant.
I’ve been coming here for haircuts, threading and waxing for over 5 years now. Never have I been disappointed. I look forward to my next visit every time.
After reading the previous review, I just had to post. This place is great for getting your eyebrows cleaned up. Been here a few times so far, not disappointed with the service.
I have been going here since they opened and the owner has never disapointed. When I walk in, no matter how long its been, she always remembers me. She does my brows exactly how I like them. I will always go back and recommend that every get their eye brows or tinting (or anything else) done here!
Naina is amazing with the services she provides. I’m always thrilled with the results. After going to her for basic eyebrow threading to sophisticated updos and my makeup I will never go anywhere else. She is also very informed of how to highlight black hair properly. The experience is always wonderful.
The service was awful and when I tried to share my experience, she brushed me off and asked me to not come back again… I guess getting feedback is not appreciated. As a paying customer you are not allowed to use the restroom, never given a mirror to check her work, and be prepared to walk out with uneven eyebrows!
I rarely leave reviews, but I thought given my experience, this place deserved one.
I have really short hair and thick out of control eyebrows. I got tired of going to the same place for cut, color, and wax.
I got my eyebrows threaded, my hair cut, and highlights for under 75 dollars which is cheaper than the salon I normally go to. The woman who did my hair was very gentle, very friendly, and kept asking me if I liked my hair after every snip, and kept up with conversation. No akward silence. She missed a few spots, but corrected it just how I wanted it without any complaints. I was able to walk in, get what I wanted done, and was out in less than 2hrs. The environment was very clean, comfortable, and homely. I enjoyed my experience trying some place new. I will definitely return. Thank you Infinity Salon. Money well spent.
Infinity Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
Today
Opening Hours
| Thursday | 10:30 AM - 07:00 PM |
|---|---|
| Monday | Closed |
| Friday | 10:30 AM - 07:00 PM |
| Sunday | 10:30 AM - 06:00 PM |
| Wednesday | 10:30 AM - 06:00 PM |
| Tuesday | 10:30 AM - 06:00 PM |
| Saturday | 10:30 AM - 07:00 PM |
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15. NAILS SKY