Quick Facts About Seven Beauty
Strengths:
1. Great selection: The store has a wide range of products, particularly for wigs and crochet items. This is mentioned by multiple customers as a positive aspect of Seven Beauty Place.
2. Friendly and helpful staff: Several customers mention the friendly and helpful nature of the staff. They appreciate being greeted upon entering and receiving assistance when needed. This implies that the staff is attentive to customer needs and provides a positive and welcoming atmosphere.
3. Good prices: One customer mentions that the prices at Seven Beauty Place are good. This implies that the store offers competitive pricing, which is attractive to customers looking for affordable beauty products.
4. Hospitable and accommodating: A customer appreciates the fact that the staff allowed them to sit down and wait for the rain to ease up. This suggests that the staff goes beyond their regular duties to ensure customer comfort and satisfaction.
5. Personalized service: One customer mentions that the store owner is like a sister to them and can find anything they need. This implies that the staff goes above and beyond to provide personalized and attentive service to customers.
6. Additional perks: Another customer mentions that the store owner throws in a comb or gum with purchases. This shows that the store offers small gestures of appreciation to their customers, enhancing the overall shopping experience.
Weaknesses:
1. Poor customer service: One customer mentions that they had a negative experience with the customer service at Seven Beauty Place. They felt ignored and unimportant, as the staff members were more interested in talking to their coworkers than attending to customers. This suggests a lack of professionalism and could lead to a poor overall experience for customers.
2. Return policy issues: A customer complains about a return policy not being followed correctly. This implies that there may be inconsistency or confusion regarding the store's return policy, which can lead to dissatisfaction among customers.
3. Price competitiveness: One customer mentions that they found the same items at lower prices in other beauty supply stores. This suggests that Seven Beauty Place may not have the most competitive pricing in the market, which could affect their ability to attract price-conscious customers.
4. Lack of communication: One customer mentions that they were not told their total or given a proper goodbye when leaving the store. This implies a lack of clear communication and a disregard for basic customer interaction, which can negatively impact the overall impression of the store.
In conclusion, Seven Beauty Place has several strengths, including a great selection of products, friendly and helpful staff, good prices, and personalized service. However, they also have weaknesses, such as poor customer service, issues with following the return policy, potential price competitiveness concerns, and a lack of clear communication. Addressing these weaknesses can help improve the overall customer experience and satisfaction at Seven Beauty Place.
Best TL Reviews
Customer service means alot to me. Walking in speaking to customers or owners is important to me. These people didn't speak to me, talked to their coworkers as if I was there. Didn't tell me my total, no goodbye, have a good day. Absolutely nothing. I'll drive a little farther now I refuse to go to this place again.
Do not shop here!!!! They DO NOT follow their return policy!!! I called before hand and they said I can return an item unused with a receipt and they still didn’t give me a refund when I came in! The item was clearly unused and the owner excused me of using it! The whole container was full and obviously looked unused! I will never come here again. Oh and on top of that, the prices are way to high! I found the same items cheaper at other beauty supply stores. Q beauty in Petersburg and Beautifull on hull street.
Good prices and great selection. If you like wigs, this is the place to go.
The staff was very helpful and nice. It began to rain very hard while we were there, they allowed us to sit down and wait for the rain to ease up. That was very hospitable.
Thank you for your kindness ????
First time customer. Great atmosphere and friendly. I was greeted upon entering and was assisted when I asked for help. I will definitely return for future purchases.
Is the place to be Southern Beauty has it all I've been going to them for so many years now and host of the store is nothing she can't find for you she's like a sister to me and the location is great
I absolutely love this store. They're friendly every visit and they try to get new supplies that are in demand. Mrs. Su (I think) is nice and throws in a comb or gum with your purchase. If your looking for great service in a friendly environment, then shop here.
1st time going today and they have gained a new regular customer. Excellent crochet variety and wig choices and impeccable customer service. I will definitely make this my main store.
Seven Beauty Info
Amenities
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 02:00 AM - 06:00 PM |
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