Nail Fantasy

+1 541-564-4441

315 SW 11th St # 3, Hermiston, OR 97838 United States of America

Open Today: -

Quick Facts About Nail Fantasy

Nail Fantasy Place has received a mix of positive and negative comments from customers, highlighting both strengths and weaknesses. I will analyze the comments to outline the key strengths and weaknesses of the salon.

Strengths: 1. Brian's expertise: One customer praised Brian for his excellent nail care and knowledge. They mentioned that Brian was gentle with sensitive nails and paid attention to details. This highlights the salon's strength in having skilled and experienced staff members who can provide quality service to customers.

2. Lovely atmosphere: A customer who usually does not get pedicures enjoyed the atmosphere and menu at Nail Fantasy Place. They described it as luxurious and expressed their intention to make it a habit to treat themselves at the salon. This positive feedback indicates that the salon has successfully created a relaxing and welcoming environment for customers.

3. Friendly staff: Another customer mentioned the friendly staff and appreciated their excellent manicure and pedicure. This comment shows that the salon's employees are welcoming and provide good customer service.

4. Artistic nail designs: A customer praised Ty for his artistic skills in creating a beautiful and unique set of nails. This indicates that Nail Fantasy Place has staff members who are talented in nail design and can provide creative and personalized solutions to customers.

Weaknesses: 1. High prices: One customer mentioned that they had never paid $75 for a full set of nails before and felt that the price was not worth it. This suggests that Nail Fantasy Place may have higher prices compared to other nail salons, potentially deterring price-sensitive customers.

2. Inconsistency in nail application: A customer mentioned that they paid an extra $10 for gel polish that was not applied entirely to their daughter's nails. This indicates a lack of attention to detail and quality control. Inconsistent application can lead to customer dissatisfaction and may impact the salon's reputation.

3. Appointment mix-up and poor customer service: One customer described a negative experience with the manager. They had made an appointment over the phone but upon arriving, the manager denied any knowledge of the appointment and did not apologize or resolve the situation. This highlights a weakness in communication and customer service within the salon. Such incidents can lead to customer dissatisfaction and loss of future business.

4. Unsatisfactory nail service: A customer had a poor experience with the salon, mentioning that they received horrible nails and service. They had to spend an extra two hours getting their nails fixed and still had to pay a significant amount. This negative review indicates a weakness in the quality of the salon's services and the ability to meet customer expectations.

In conclusion, Nail Fantasy Place has some notable strengths, such as skilled staff, a lovely atmosphere, friendly service, and artistic abilities. However, the salon also faces weaknesses, including high prices, inconsistencies in nail application, appointment mix-ups, and unsatisfactory service. Addressing these weaknesses and ensuring better communication, quality control, and customer satisfaction could help improve the overall reputation and success of Nail Fantasy Place.

Best TL Reviews

Brian, took such lovely care of me and my nail needs! Definitely knew what he was doing. He was gentle with my sensitive nails, and paid attention to details! Such a lovely gentleman! Definitely going here from now on to get my nails done. 10 out of 10 in my books.

They were great and my nails look good. With that said I have never paid $75 for fell nails. $50 is the most I’ve ever spent. So as my nails look good the price isn’t worth it for me. I should of just got acrylic nails.., cheaper.

I don't usually do pedicures but my daughter and I went together and I just loved it. The atmosphere and the menu were amazing. The atmosphere is very lux! I will make it a habit to treat myself from now on.

Great job! Pedi, mani. Friendly staff.

absolutely horrible gave them 6

different designs since they “didn’t have the stuff” and then i gave me absolutely horrible nails and service and when i asked to fix them they blamed it on my nails beds!! terrifying. it has absolutely nothing to do with that spent an extra 2 hours just to have them fix them and still had to pay an extreme amount for their time as if it wasn’t wasting mine! horrible. do not go also never walked out with the nails i wanted

First off the gentleman that did my nails was very patient and kind, I have a concussion and I started feeling some effects of it while he was trying to do my nails! So thank you for that kindness and second, I am in love with how they turned out! He did an amazing job and I would go back.

I had the pleasure of having Ty artistically put a full set of nails; it came out very beautiful and unique. The place is a little bare but that's beside the point. One of my issues was the price; I was told $38, and by the time we were finished, it cost $52; a little warning would have been appreciated.

Another issue is I paid $10 for a gel polish that wasn't applied entirely on my daughter's nails (by someone else) and she was able to peel it off before we even left.

I will go back because his work is wonderful, but I will be sure to ask how much they're adding on for particular products used.

I made a pedi appt. by phone the previous day. I went to my appt. the next day & the manager asked why I was there. I told him I had a 3:15 appt. He said no as he was the only one that made them. I explained that I called the day before & spoke to a woman who made my appt. I then took out my phone & showed him the history of the call to their number. He just looked at it & turned away without a word. He didn't say anything else to me. He could have apologized for the mix up or tried to see who had taken the appt. call & forgot to write it down. Instead, he ignored my presence & left me standing there. So I looked around & then said out loud " I guess I need to leave & go elsewhere?" Still no response from him. So I left. I won't ever step foot in there again. Treating someone like that was uncalled for & very poor customer service. I've worked with the public for years & know firsthand that is NOT the way to treat customers at all. A simple apology would have handled the whole mix up.