New China Restaurant

+1 352-628-1122

3770 S Suncoast Blvd, Homosassa, FL 34448 United States of America

Open Today: -

Quick Facts About New China Restaurant

New China Restaurant, based on the comments provided, has both strengths and weaknesses. Let's break down these comments to analyze the strengths and weaknesses of the restaurant.

Starting with the strengths, it is clear that New China Restaurant excels in certain areas. One customer states that their order was correct, hot, fresh, and prepared just right. This indicates that the restaurant pays attention to detail and ensures that the food meets customer expectations. The fact that the food is not loaded with MSG also demonstrates their commitment to healthy and quality ingredients. The comments also highlight the hard work of the kitchen staff, which suggests a dedication to maintaining cleanliness and efficiency in the kitchen. Furthermore, another customer praises the delicious food and fast, friendly service, indicating that the restaurant delivers a positive dining experience.

On the other hand, weaknesses can be identified from the comments as well. One customer complains about the lack of customer skills displayed by the person taking their money. This suggests that the restaurant may have issues with customer service, which can negatively impact the overall dining experience. Additionally, the customer mentions concerns about the cleanliness of the counter and the lack of handwashing by the staff, which raises hygiene-related issues and can be off-putting for customers.

Another weakness that emerges from the comments is the negative experience with the owner. A customer reports an aggressive behavior from the owner after raising concerns about an incorrect order. This indicates a lack of professionalism and customer-oriented approach, which can greatly affect customer satisfaction and loyalty. Moreover, the dispute over a refund further highlights the potential lack of customer-centric policies and the lack of resolution offered by the restaurant. Such incidents can result in negative word-of-mouth and a loss of potential customers.

In terms of overall food quality, there are mixed opinions. While some customers praised the taste and quality of the food, others expressed disappointment. Complaints included bad sauces and food that was undercooked. These negative experiences can greatly undermine the reputation of the restaurant. Food quality is essential to maintaining customer satisfaction and ensuring repeat business.

Price and affordability seem to be a strength for New China Restaurant, as one customer mentions reasonable lunch prices. This indicates that the restaurant is conscious of providing value to customers and makes its offerings accessible to a wider customer base.

In summary, New China Restaurant demonstrates strengths in terms of accurate orders, hot and fresh food, a clean kitchen, and friendly service. However, the weaknesses lie in the areas of customer service, owner behavior, food quality, and dispute resolution. It is crucial for the restaurant to address these weaknesses, as negative experiences can severely impact customer satisfaction and overall reputation. By improving customer service, ensuring consistent food quality, and adopting a more customer-centric approach, New China Restaurant can enhance its strengths and create a positive image among its target audience.

Best TL Reviews

Our order was correct, food was hot, fresh and prepared just right. Not loaded with MSG -5-stars! Folks in back working hard in a clean kitchen - also 5-stars.

Person taking my money lacked any customer skills, was pretty short on a couple phone calls while I was there (mine included). Back and forth on her cell phone, heaven forbid her hands were washed at any time or maybe she could clean the counter?

We all have off days, but try saying hello and/or thank-you sometime, it goes a long way with paying customers.

January 2022- buyer beware. Would give no stars if possible. Owner was aggressive after informing them that our order was incorrect. They gave us pork fried rice and we don’t eat pork. They offered to exchange it over the phone but when we returned there was an issue. They offered us two free sodas when we have a family of 5. We refused the replacement after owner cursed us. Ended up leaving. Worst $50 that I ever spent.

Undercooked our food wouldn’t offer a refund to my card. Beware !!!

Great Chinese food. Had the sweet and sour chicken combo. Comes with brown rice and an egg roll with of course a fortune cookie. Delicious food. Fast friendly service. Best in Citrus County

The young man at the counter was short and threw my change at me! Hoping for a better experience next time love there food

Great staff, super friendly and got us a cheaper price. New to the area great first impression... Only wish you could deliver

Food was not that good. Just about vomited when I put the duck sauce on my egg roll and the sauce was bad. My sweet and sour sauce didn't taste good either. Just ended up throwing everything in the trash. I will never go back and order from them again!!!

Food & service was good. Reasonable lunch prices.