Family Hair Salon & Wellness Spa

+1 248-474-6520

Family hair salon & wellness spa, 34777 Grand River Ave, Farmington, MI 48335 United States of America

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Quick Facts About Family Hair Salon & Wellness Spa

Strengths:

1. Excellent service: Multiple customers mention that they were 100% satisfied with the hair services they received at Family Hair Salon & Wellness Spa. This suggests that the salon provides high-quality work and pays attention to detail.

2. Friendly staff: Customers consistently mention that the staff at the salon are very nice and polite. This creates a welcoming and pleasant atmosphere for customers, enhancing their overall experience.

3. Knowledgeable and helpful staff: Customers appreciate the knowledge and expertise of the staff, particularly when it comes to hair coloring. They mention that staff members like Sana and Seher are helpful in choosing the right color and providing suggestions. This shows that the staff is well-trained and dedicated to meeting customer needs.

4. Reasonable prices: Customers note that the prices at Family Hair Salon & Wellness Spa are reasonable. This can be a significant advantage for customers who are looking for affordable hair services without compromising on quality.

5. Easy appointment scheduling: Several customers mention that getting an appointment at the salon is easy, and they have never had to wait more than 5 minutes. This efficient and convenient appointment process is a strength that contributes to a positive customer experience.

6. Walk-ins welcome: The salon accommodates walk-in customers, which is seen as an advantage by some. This flexibility allows customers to visit the salon without prior appointment and can be especially beneficial for customers with busy schedules or last-minute hair needs.

Weaknesses:

1. Communication gap for appointments: One customer mentions a communication gap for appointments and walk-ins between staff members. This suggests that there may be issues with internal communication and coordination within the salon, potentially leading to confusion or misunderstandings for customers.

2. Lack of appointment tracking: Another customer remarks that the salon does not have a track for appointments, indicating a potential lack of organization. This can result in difficulties in managing appointments, potential double bookings, or other scheduling issues.

3. Time estimation for services: According to one comment, the salon does not provide accurate time estimations for each service. This can lead to delays or rushed services if more customers are present, impacting the overall customer experience.

4. Inconsistent service quality: There is one comment regarding multiple negative experiences with the salon. The customer mentions that after three visits, the service has been consistently worse each time. This suggests a potential inconsistency in service quality, which can be a significant weakness for a salon.

5. Unprofessional behavior: One customer had a negative experience where the salon staff disobeyed an appointment and exhibited unprofessional behavior. The customer felt they were treated poorly and mentioned that the staff member physically grabbed their hand. This type of behavior reflects badly on the salon's professionalism and customer service.

6. Cleanliness: A customer mentions that their chair was not clean before they sat down. While this may seem like a small issue, cleanliness is important in maintaining a professional and hygienic environment for customers. This comment brings attention to a potential cleanliness issue within the salon.

In conclusion, Family Hair Salon & Wellness Spa has several strengths, including excellent service, friendly and knowledgeable staff, reasonable prices, easy appointment scheduling, and the ability to accommodate walk-ins. However, there are weaknesses that the salon needs to address, including improving communication and organization, providing accurate time estimations for services, addressing inconsistencies in service quality, ensuring professionalism among staff members, and maintaining cleanliness standards.

Best TL Reviews

I got my hair color, cut and blow drying done. This is my second time for this service. 100% satisfied with the job done. The staff are very nice and polite. Highly recommend this place.

I got my hair color here and I have been coming here for this service. Sana has been very helpful in choosing the right color for my hair and always ready to provide suggestions for our questions. 100% satisfied with the job done. The staff are very nice and polite. Highly recommend this place.

Have done my hair color and highlights yesterday and it turned out so well. Exactly the colors how wanted to look like. The person who did my hair was “Seher”. She was super patience, and did the entire process perfectly.

Prices are reasonable.

Getting an appointment is easy for any service. I never been to this place during busy hours. So, luckily I never waited more than 5 minutes.

I mentioned about my hair length on phone and services that I needed based on that they provided an approximate timeframe.

Yes, I recommend this place!!

Service wise they are very good. But a lot of communication gap for appointments and walk-ins between staff. They don't have a track for the appointments. And also they don't know the time estimation for each service. Need to improve their customer service skills. If people are more they are in a rush and compromise for perfection.

3 times used there service and always they were worst that before.

3rd time there owner Naz was out for daughters some ceremony and we had appointment. they not only disobeyed appointment but when we told how we want the haircut, lady there just asked other lady to take over because as per her we bothered her a lot. when we said we dont want to do the haircut lady literally grabed the hand and said no you can not go. terrible...just terrible. if you dont believe please try there service. just unacceptable.. I feel sorry for the owner having such people working for her. shame.

My daughters and I got the haircut here and we were really happy. They take walk-ins so it's a great advantage. The staff is courteous and take good care!

I've been here twice for haircuts. Both times have had good experiences. This is a discount haircut place and I don't expect much more. The hairdressers have their licenses prominently displayed. I wish my chair was cleaner before I sat down. At 9 bucks a haircut, you can't beat it.

I went in to change my look overall from natural black to something lighter..Naaz did advice what will suit as well as she and her assistant were very nice doing the job and made sure they get to the color i wanted to achieve...Thanks Naaz and Nida for making my hair look beautiful..

Quality of work, Attention to detail.