Nail Concept

+1 410-569-5960

18B Bel Air S Pkwy d, Bel Air, MD 21015 United States of America

Open Today: -

Quick Facts About Nail Concept

Nail Concept Place is a nail salon that has received a mix of positive and negative reviews from customers. In order to provide a comprehensive analysis of the salon's strengths and weaknesses, we will evaluate the comments left by customers and highlight the key points.

Starting with the negatives, the most common complaint among customers is the issue of timeliness. One reviewer mentioned that they had to wait 30 minutes past their appointment time for their service to begin. This is a significant concern as it shows a lack of respect for the customer's time. Additionally, it was noted that another customer who arrived after the reviewer was seated and served first, further adding to the frustration. This suggests that there may be an issue with organization and prioritization at Nail Concept Place.

Another negative aspect mentioned by customers is the appearance of the salon. One reviewer described it as being in disarray, possibly due to recent reorganization or opening. The salon's appearance plays a crucial role in creating a positive atmosphere for customers, so this disarray could potentially deter customers from returning or even trying the salon in the first place.

A lack of staff at the reception desk was also mentioned as a negative aspect. This lack of a greeting or guidance upon entering the salon can lead to a confusing and awkward experience for customers. A receptionist is typically responsible for welcoming customers, answering questions, and maintaining order in the salon. Without one, the customer's overall experience can be negatively impacted.

Moving on to the positives, a significant strength of Nail Concept Place is the owner's willingness to rectify the negative experiences. One reviewer mentioned that the owner personally apologized and made sure the customer was taken care of after experiencing a long wait. This shows a commitment to customer satisfaction and a willingness to go above and beyond to make amends.

Another positive aspect highlighted by customers is the quality of the nail services. Multiple reviewers praised the manicures and pedicures, stating that the finished look was excellent and long-lasting. Attention to detail and meticulous work were also mentioned, indicating that the technicians at Nail Concept Place are skilled and deliver satisfying results.

Affordable prices were also mentioned as a positive aspect of the salon. One reviewer mentioned that their dip set was one of the cheapest they had encountered, suggesting that Nail Concept Place offers competitive pricing. Affordable prices can be a significant draw for customers, particularly those who prioritize budget-friendly options.

Furthermore, the decor of the salon was mentioned as a positive aspect. Although some reviewers noted that it appeared disorganized, others mentioned that it had the potential to look fantastic once fully set up. An aesthetically pleasing environment can enhance the overall experience for customers and make them feel more comfortable and relaxed.

Overall, Nail Concept Place has both strengths and weaknesses. The salon needs to address issues related to timeliness and organization to ensure that customers have a positive experience. However, the owner's commitment to customer satisfaction, the quality of the nail services, and affordable prices are positive aspects that can attract and retain customers. By addressing the weaknesses and building upon the strengths, Nail Concept Place has the potential to improve and provide an exceptional nail salon experience.

Best TL Reviews

Nail Concept Review

I was staying at a local hotel for a trip and needed my nails done due to some breaking. I looked up nail salons near me and I called them to make an appointment for noon. They said that was good and to come on in!

Negatives:

-I waited about 30 minutes past my appointment time for my service to even start. They even sat a guest BEFORE me who came in after me and she was getting a similar service. Just don’t take an appointment next time if you can’t accommodate it. If you would have said no come at 12:30/1 instead I could have grabbed some lunch instead of sitting there that entire time.

-The salon kinda looks like it is in disarray possible from just opening or maybe just reorganizing stock?

-No one at the reception desk to greet you when you walk in, so it was a little awkward and confusing.

Positives:

-When I went to go leave out of frustration the owner made up for it and came after me to apologize and make sure I got taken care of, very sweet lady.

-my nails looked great at the end, I didn’t get the name of the woman who did my nails but she sat next to the owner and did detailed work!

-one of the cheapest dip sets I’ve gotten done, I don’t know if that was their normal price or a discount for the inconvenience, but either way, a good price!

-the decor looks like it will look fantastic once all set up

-I would come again and give them another try if I’m ever in the area again because they made up for the initial bad experience.

I’ve never got a pedicure done until about a week ago. My first time experience and it totally went amazing. I was very satisfied. Loved the finished look. The person who did my toes was nice and made me feel comfortable. I really appreciated that. He was quick, fast and made my toes looked amazing. I will so recommend this place and will defiantly come back again soon!

Great nail salon! Reasonable prices & meticulous work. I had a wonderful gel manicure yesterday by, who did a fantastic job. I brought in a photo of what I wanted, and she was able to execute the design (gold glitter delicately placed over light pink) even more beautifully than I'd hoped. I can't stop looking at my hands!

Really nice salon. Came here on a Saturday and there wasn’t a wait! The pedicure spa chairs have massage remotes and it was well worth the extra money for a foot massage! Very thorough and clean. Also decided to get a manicure and they did just as well as they did my toes! Would definitely come back here it’s a nice nail place to go to in this part of town give it a try! Very nice workers.

Have been going to this place for a couple months now. And It's a nice location! The nail colors are in books on the counter and It's very easy to me choose. She is skilled and funny. She was so amazing at what she did. My pedis are nice and luxury. Don't go anywhere else to get your nails done. Wish I could give 6 stars!

They were absolutely fantastic in their nail job. And did such a meticulous job on our pedicures and shellac. My pedicures and gel manicures are always nicely done and long-lasting. This is definitely my new nail spot! They prices are reasonable!

Honestly this is the best nail salon I’ve ever been to! The staff is so welcoming! They really make you feel your best, and it’s so cute inside! They’re super clean and just so nice! I’ve been coming to them for almost a year, and they never fail to satisfy me.

Tony does my nails and he is FANTASTIC!! He takes his time and makes sure your nails are perfect.

And their pedicures are the best around! I won’t go anywhere else.

Everyone that works there is super friendly and makes you feel very welcome.