Elite Spa

+1 336-586-7010

3180 Walden Ln, Burlington, NC 27215 United States of America

Open Today: -

Quick Facts About Elite Spa

Strengths:

Friendly and helpful staff: Multiple customers praised the friendliness of the staff at Elite Spa Place. They mentioned that the employees answered their questions and provided a pleasant experience overall. This indicates that the staff at Elite Spa Place is well-trained in customer service and creates a welcoming atmosphere for customers.

Happy customers: One customer mentioned that their overall experience at Elite Spa Place was fantastic, and they found their new go-to nail place. Another customer praised a specific nail technician, Kim, for being fantastic, friendly, and creating neat nails. These positive comments highlight that there are satisfied customers at Elite Spa Place, indicating that they have the ability to provide excellent service.

Various services: Customers mentioned that they have tried different services at Elite Spa Place, including acrylic nails, pedicures, gel nails, and dip powder. This suggests that the salon offers a wide range of services, allowing customers to choose what they prefer or try new options.

Surprise birthday experience: One customer mentioned that they were taken to Elite Spa Place as a surprise for their birthday and had a great time. This indicates that Elite Spa Place can provide enjoyable experiences for special occasions and cater to customers' needs.

Weaknesses:

Inexperienced staff: A negative review mentioned that there were three different inexperienced people working on their feet and that the gel nail polish was not properly cured. This indicates that there may be a lack of experienced staff members or a need for better training to ensure consistent service quality.

Communication issues: One customer mentioned that they had nerve damage in their foot but were assigned a nail technician who didn't speak English. This highlights a communication issue within the salon, as the customer couldn't effectively communicate their needs. It suggests that there may be a lack of understanding or accommodation for customers with specific requirements or language barriers.

Long wait times: A positive review mentioned that the salon gets very full and recommends making an appointment to avoid excessive waiting. Another negative review mentioned that the wait time was ridiculous. These comments indicate that the salon may struggle to manage customer flow efficiently, leading to long wait times and possible frustration for customers.

Unsatisfactory results: Several negative reviews mentioned unsatisfactory results, including peeling nail polish, crooked nails, uneven application, and gel peeling off easily. These comments indicate a lack of attention to detail and quality control, which can leave customers unsatisfied with their services.

Unprofessional behavior: One negative review mentioned that an older female employee started screaming at the customer in front of other customers, causing embarrassment. This highlights unprofessional behavior within the salon, which can create a negative experience for customers and deter future business.

Overall, Elite Spa Place has strengths in terms of friendly staff, happy customers, a variety of services, and positive experiences for special occasions. However, it also faces weaknesses such as inexperienced staff, communication issues, long wait times, unsatisfactory results, and unprofessional behavior. These weaknesses can impact customer satisfaction and the salon's reputation.

Best TL Reviews

Today I went to the Burlington,NC location to do my acrylic nails & pedicure and my over all experience was fantastic! They were very friendly and answered any questions that I had. It gets very full and walk-ins are welcome but I suggest making an appointment if you don’t want to wait. I found my new to go nail place!,very happy customer ????????????????❤️

do NOT GO HERE. first of all, they have absolutely no clue what they are doing in there. Wait time was ridiculous, had three different inexperienced people working on my feet, and the gel nail polish was not properly cured. Within 40 minutes of me leaving, I noticed my nail polish beginning to peel. I then noticed there was still a wet layer of polish underneath a seemingly cured layer. I have completely wasted my time and money here.

I was taken here as a surprise for my birthday, it was a great time. Would had been 5 stars except when I explained I had nerve damage in my foot, the lady that spoke english assigned someone to me that did not speak english and I could not explain to her. The lady who spoke english took care of my friend

As a customer, I hate to feel like my business is an inconvenience or bother to a place of business! What should be a nice and relaxing experience, was quite the opposite. The bottom clear coat wasn’t allowed to dry, causing my nail color to “slip off” even after letting them dry under the drier for 30 minutes when I put my jacket on. Instead of taking his time, he rushed the process leaving me very unsatisfied with the finished product! I didn’t even waste my time asking them to fix it.

My daughter and I used to go frequently to this nail salon for pedicures. I went every 2 weeks for my nails too. My last visit there, an older female employee started screaming at me, in front of all the other customers, to get my "card out" and pay immediately. I always pay when I leave but I prefer to wait until MY NAILS ARE DRY before I go digging in my purse for my card. I will NEVER give them my business again. I was made to feel like a criminal because I wanted to wait for dry nails. I also didn't really want to hand my card over to a total stranger.

Nails are horrible and she would not change the color that she picked out instead of myself and then sent me on my way with an attitude. Nails are crooked and dry

I have been multiple times over the years to Elite. I have had gel, dip powder, regular manicures and pedicures. I’ve gotten gel manicures 3 times and each time my nails came out either crooked, uneven, or messy. When I got home and used water or took a hot shower the gel peeled off every time. When I brought up this issue to them they dismissed it. I then transitioned to getting dip powder. Several times my nails came out crooked or the gel was overly thick and looked unprofessional. While the manicures have been somewhat satisfactory, I would highly discourage anyone from going to this salon based on poor quality service and poor customer satisfaction or interaction.

Kim is absolutely fantastic!! She was friendly, gentle and confirmed with what I wanted. Not only that, she took her time and my nails came out super neat. If you want to get shellac nails, ask for kim!