Quick Facts About D-Nails
Strengths:
1) The salon has had positive experiences in the past, with one customer mentioning how incredible and kind a previous nail technician was. This indicates that the salon has the potential to provide excellent service.
2) Some customers mentioned that they were happy with the service and results of their visits. This shows that there are occasions when the salon delivers satisfactory outcomes and meets customer expectations.
3) The salon's prices are mentioned positively by some customers, indicating that they offer competitive pricing, which can be an attractive factor for potential customers.
4) Another customer mentioned that the salon is clean and sanitized, which is essential for maintaining good hygiene standards and ensuring customer safety.
5) There were also positive comments about the availability of color acrylics, which some other nail salons might not offer. This suggests that the salon has a good variety of products and services to cater to different customer preferences.
Weaknesses:
1) Several comments point to poor customer service. Customers mentioned waiting for long periods, not receiving precise estimates, and encountering rude staff members. It is important for a salon to prioritize customer satisfaction and provide efficient and friendly service.
2) One customer mentioned that their nails fell off within a week and a half after getting them done at the salon. This suggests that the quality of the nail services may be inconsistent or subpar, as other places have provided longer-lasting nails.
3) Another customer expressed frustration with the salon's appointment system, as their appointment was not honored, resulting in a delay and inconvenience. This indicates a lack of organization and communication within the salon.
4) One customer had a negative experience with the front desk staff, who reportedly denied availability for a full set and dismissed a request to fix a broken nail. This reflects poorly on the professionalism and customer service skills of the staff.
5) Although some customers had positive experiences with specific nail technicians, it is worth noting that these experiences were inconsistent. This indicates a potential lack of consistency in delivering quality service across all nail technicians at the salon.
Conclusion:
D-Nails has both strengths and weaknesses based on the customers' comments. The salon has the potential to provide excellent service, as indicated by previous positive experiences. They also offer competitive pricing and have a clean and sanitized environment. However, the salon struggles with consistent customer service and quality of nail services. There have been instances of long wait times, rude staff members, and nails not lasting as long as customers would expect. The appointment system also needs improvement, as some customers experienced delays and inconveniences. To improve, D-Nails should focus on enhancing customer service, maintaining consistent quality control, and ensuring efficient appointment management.
Best TL Reviews
I used to come to this shop years ago and had one nail tech that was incredible at her job and very kind. Once she left this shop has been absolutely horrible. I attempted to stop in recently and give them another chance. Just for a quick eyebrow wax. Not only did I give simple instructions before getting my eyebrows waxed, but I had grown them out pretty thick and wanted just a clean up. The tech not only did not listen to one single instruction but was quite rude. (This should have been a warning sign) I have never seen any tech butcher an eyebrow wax like this lady.
When I stopped coming years ago it wasn't simply because my favorite nail Tech was no longer there. But it was because when I would come in no matter if I had an appointment or not I was waiting long wait times and no one would give me a precise estimate of when I would sit in a chair. This salon is not as sanitary and the customer service is very poor.
been there twice and walked out happy both times! love it here ????
The man that did my nails was nice and they looked pretty good but they started to fall off within a week and a half and every set of nails I’ve gotten from somewhere else have lasted me at least month if not more.
I love the prices and I usually get seen quickly,I have no need to go anywhere else at this time and the woman in there usually does my nails don’t want anyone else doing them.
I made an appointment to get a pedicure, and a appointment for my daughter to get a gel manicure at 3pm, it’s now 330 I’m have my feet in cold water and my daughter hasn’t even been called back yet!
I will never go back! I made an appointment for a full set. The woman at the front desk was rude and said they had no availability. I ended up going to another place. When one nail broke I went back to D-nails to ask if they could fix the broken nail. They said they know how to fix it but will not fix it for me. The. They called me a liar and said have a nice day. I will never go back!
The people were nice and Antoine who did my nails did a very great job. He was very friendly and answered all my questions and concerns without any hesitation. Didn’t have to wait and needed certain type of job done which was getting color acrylic. Most nail salons don’t carry a variety of colors or don’t do color acrylics but they did so I was very thankful they did a good job.. will definitely go again when have to a fill.. I got a full set short round tips very soft and glittery pink. Color looks natural almost.
Update! Second set of pics shows getting nails done by another gentleman by the name of Kevin, this was a month after first picks! The color acrylic is perfect for me because I’m the type that would chip my gel polish so the color acrylics are the best for me because no chipping color! nails lasted pretty well but he was able to refill it very well without looseness in between...????????
The salon and stations are clean and sanitized. Service is quick and efficient, the waxing specialist has honed her craft, she is precise every time, you will be pleased with her service.
Place Pictures
D-Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 03:00 PM |
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