ALOHA NAILS & SPA

+1 919-729-1294

307 Franklin Plaza, Louisburg, NC 27549 United States of America

Open Today: -

Quick Facts About ALOHA NAILS & SPA

ALOHA NAILS & SPA is a nail salon that has received both positive and negative feedback from customers. In order to assess its strengths and weaknesses, we will analyze the comments provided.

One of the key strengths of ALOHA NAILS & SPA is the high level of customer satisfaction expressed by multiple customers. Both Queen and Kevin have been praised for their exceptional nail work and attention to detail. Customers appreciate their skills and creativity in nail designs, with some even considering it the best salon they have ever been to. This indicates that the salon has talented and experienced nail technicians who can deliver high-quality services.

Another strength highlighted by customers is the accommodating and responsive nature of the salon. Customers have mentioned that the salon is willing to fix any issues such as breaks or chips in the nails, even allowing for quick fixes without any charge. This demonstrates their commitment to customer satisfaction and their willingness to rectify any mistakes promptly.

Furthermore, the cleanliness and professionalism of the salon have also been commended. Customers have noted that the salon is well-maintained and clean, which enhances the overall experience. The staff is described as professional, polite, and attentive. Additionally, the referral program and points system offered by the salon are seen as a positive aspect, providing an incentive for customers to return.

However, there are some weaknesses that have been mentioned by certain customers. One recurring issue is inconsistency in the quality of the service provided. While some customers have had great experiences, others have expressed dissatisfaction with the outcome of their nails. Complaints range from uneven gel polish to nails not being done to their satisfaction. This indicates a lack of consistency in the skills and execution of the nail technicians, which can lead to customer dissatisfaction.

Another weakness mentioned by a customer is the long wait time for their appointment to start. This delay indicates a possible issue with time management and keeping appointments on schedule. Time is valuable to customers, and delays can be frustrating, especially if it becomes a recurring problem.

Furthermore, there have been complaints about certain staff members' attitude and customer service. One customer specifically mentioned a negative experience with a staff member who had a bad attitude. This highlights the importance of consistent customer service and the need for all staff members to maintain a positive and friendly demeanor.

In conclusion, ALOHA NAILS & SPA has several strengths, including talented and creative nail technicians, willingness to rectify issues promptly, cleanliness, professionalism, and a referral program. However, there are weaknesses that need to be addressed, such as inconsistency in the quality of service provided, occasional delays in appointments, and negative customer experiences with certain staff members. By addressing these weaknesses and ensuring consistent high-quality service, the salon can improve customer satisfaction and overall reputation.

Best TL Reviews

Queen has been doing my nails for a little over a year now and I refuse to go anywhere else. I’ve never left the salon unsatisfied and if I’ve ever had one break/chip, aloha has never had a problem me coming in that day or the next to have it fixed. Pictured below is a couple of sets that queen has done for me.

Love this place the guy that does my nails is amazing. I had one nail break off the next day and I went back he fixed it no charge and I went home. It was a fluke I guess I'd never had any come off before it was weird. But once it was fixed I was good. Definitely recommend. The picture I took was a week old I've put them through different cleaners I use for work and scrubbing dishes and cooking and working on motors as well so they've held up well.

So I really wanted to write a review about this nail salon , I have been going on and off to Beverly nails by Walmart for years kinda didn’t like the nails but my aneixty gets the best of me so I tend to make things work . But I am in a Facebook group called Franklin county moms and they give good info out .. and I heard about this place threw there I was a little hesitant but I went anyway . It was well cleaned still upgrading some spots of the store , but it was beautiful in there everyone seem very professional , the guy (name - Kevin ) (amazing at what he does ) that toke care of my manicure and pedi both acrylic and gel . Did the most amazing work that I have had done in a very long time I left very satisfied and PLEASED! They were very polite to the people you bring along with you if you don’t like going by yourself very professional a referral program and u get points towards your next thing (hopefully explaining it correctly ) but hands down the best they won a customer this will be my forever home thank you guys !! And thank you Kevin !!! YOUR THE BEST .

I realized when I got home that my gel polish was not smooth. It's uneven. The polish didn't go all the way to the base of my nails either so it already looked like I had 2 or 3 days of growth. I paid $40 for gel polish change on my fingernails and a basic polish change on my toes. Not worth it. My appointment was at 4pm and they didn't get started til 20 after so they ran late as well. I suppose it depends on who at the salon does your nails as to how they turn out, but that's not how it should be. High quality should be consistent.

Aloha nails is hands down the best!!! Great service and amazing nail designs by Queen! I have brought numerous designs to Queen and she never disappoints!

Ty did my nails and the boss did the painting and designs love them. And I will continue going here here. They are so sweet ????

Terrible customer service first and last time coming today. The lady doing my nails had a terrible attitude. I don't recommend her but maybe the other people there are ok! I guess she was mad I said $45 is to much for very short nails- barley even a tip. I went right to my original spot and they hooked me up????

I have been coming to Queen faithfully for well over a year now and I have NEVER left unsatisfied. She’s always so sweet and attentive while I’m in her chair and always helps when it comes to decision making with my nails. She’s so creative and talented with her designs. I HIGHLY recommend Queen, or anyone else here at Aloha. I promise you won’t be disappointed!