Quick Facts About Nails 1st
Nails 1st place receives mixed reviews from customers, with both positive and negative experiences. Let's analyze the strengths and weaknesses based on the comments provided.
Strengths:
1. Majority of the time the place isn't busy - This suggests that customers can often find availability and potentially receive prompt service without long wait times.
2. Friendly workers - The comment indicates that the staff at Nails 1st place are friendly, which can contribute to a positive atmosphere and a sense of customer satisfaction.
3. Decent pricing - The pricing at Nails 1st place is described as decent, which could attract customers who are looking for affordable nail care services.
4. Positive experience with manicure - A customer mentioned loving their manicure every time they leave the place. This indicates that the technicians at Nails 1st place are capable of delivering satisfactory manicures.
Weaknesses:
1. Inexperienced staff member - A customer had a negative experience due to an inexperienced staff member who provided subpar service. This suggests that the salon may have issues with staff training and quality control.
2. Inadequate pedicure experience - One customer mentioned leaving with the same appearance as when they came in after receiving a pedicure. This indicates that the quality of pedicures may be inconsistent or lacking attention to detail.
3. Lack of pressure during treatments - A customer complained that the technician hardly rubbed their feet or legs during the pedicure. This suggests a lack of attention or insufficient effort from the staff, leading to a less enjoyable experience for the customer.
4. Sloppy work and incorrect nail shape - A customer received a manicure with sloppy work and the wrong nail shape. This indicates a lack of attention to detail and skill from the technician, leading to customer dissatisfaction.
5. Unprofessional response to customer complaints - A customer complained about the response to their dissatisfaction, where the technician suggested they could come back in two weeks to get their nails changed. This response does not demonstrate good customer service and could contribute to customers feeling undervalued or dismissed.
6. Poor communication and confusion - A customer described a negative experience with miscommunication, where the technician initially refused to paint their toes and appeared unfamiliar with basic materials like Styrofoam flip flops. This suggests a lack of effective communication and training among the staff.
Based on these comments, Nails 1st place has strengths in terms of availability, friendly staff, decent pricing, and providing satisfactory manicures. However, the salon has several weaknesses, including issues with inexperienced staff, inconsistent pedicure experiences, lack of pressure during treatments, quality control problems, unprofessional responses to customer complaints, and communication difficulties. These weaknesses highlight areas for improvement, such as staff training, customer service, attention to detail, and effective communication, in order to provide consistent and satisfactory nail care experiences for all customers.
Best TL Reviews
Majority of the time the place isn’t busy. The workers are friendly. Their pricing are decent. Love my mani everytime I leave the place! Go see them !
Went in to get a pedicure and manicure and lets just say I left with them looking the exact same as I came in. I got an inexperienced staff member. He left the hot stone on my skin for a few seconds too long and it burned my leg, he cut my toenail cuticle too deep. Soaked my nails for 5 seconds, shaped my nails and cut my cuticles and threw some lotion on it. Next time I will just do it myself. Save your time and money if getting a pedicure or manicure, go somewhere else.
They did a good job on my pedicure but the tech I had hardly rubbed my feet or legs. I paid $75. Would have been nice if the tech actually applied pressure and wouldn't have treated my legs and feet as if I was a kid.
Getting the VIP pedicure right now and it's so relaxing. They are really taken care of my feet better then down the street did. They got me in right away zero wait. The attention to detail with amazing. I highly recommend nails 1st!!!
I really enjoyed my Hot Stone pedicure and couldn't be happier with the service. I'll definitely be coming back.
I go here quite a bit. However these last two times a gentleman did my nails. I was not pleased last time which I should have spoke my mind because it was my fault I picked out the color. This time I asked for shorter coffin nails and I got shorter square nails that were thick and bulky. The work was really sloppy. I did tell him I didn't like the look of my nails and he told me that I could come back in 2 weeks and get it changed. I couldn't believe I paid $60 for something that looks like somebody in Beauty School just learning on day one did. For me being a customer with them for all these years I would expect to be treated differently however I will not be coming back to the shop
I gave one start because I couldn't leave a review without putting a star. 1st they said there was a 30 minute wait..and we didn't have to wait the full 30, that was probably the best thing about this whole experience.
We asked for two basic pedicures. When the lady got to me she got to it no questions asked...then it felt rushed..next thing she said what color..I told her the color...then she looked up at me and said no no color for you,we can't paint your toes. Then continued to go on with the pedicure. Not even 5 minutes later she was done. When she got to my niece she asked her to put her feet in the water and my niece repeatedly told her the water was too hot and finally she cooled it down. After her pedicure was over she asked where her shoes were and we told her she was wearing sneakers..I had sandals..she to my niece that she needed to wear mine. I told her no and asked her for the Styrofoam flip flops ans she looked at me like she didn't know what I was talking about.
Needless to say..if u want to pay money to sit in a massage chair and get your toes played with then go here..but know that I won't again.
Tee is the best!! I love her! She does amazing nails!! And my nails last 4-6 weeks! My new favorite spot!!
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Nails 1st Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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Location
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15. Upstate Nails