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Upstate Nails

+1 585-232-1864
1311 Chili Ave, Rochester, NY 14624 United States of America
Open Today: Closed

Quick Facts About Upstate Nails

Strengths:
1. Cleanliness: Multiple customers comment on how clean the nail salon is, indicating that the staff at Upstate Nails place takes cleanliness and hygiene seriously. This is an important factor for many customers when choosing a nail salon.
2. Friendly and Polite Staff: Several comments highlight the friendly and polite nature of the staff at Upstate Nails place. Customers appreciate the warm and welcoming atmosphere created by the employees, which enhances their overall experience.
3. High Level of Customer Satisfaction: Numerous comments express high levels of satisfaction with the services provided by Upstate Nails place. Customers mention that they are regulars who have been going to the salon for a long time and plan to continue doing so. This demonstrates that Upstate Nails place has a loyal customer base due to their ability to consistently meet customer expectations.
4. Attention to Detail: A customer mentions that if they are not satisfied with their service, the owner, Miley, ensures that it is fixed. This indicates that the staff at Upstate Nails place pay attention to detail and are willing to make amendments to ensure customer satisfaction.
5. Positive Online Reviews: The comments provided are overwhelmingly positive, with customers expressing their admiration for the salon and recommending it to others. Positive online reviews are beneficial for attracting new customers and growing the business.
6. Experienced and Professional Service: A customer mentions that they have been going to Upstate Nails place since they were on State Street, indicating that the salon has been operating for a considerable amount of time. This suggests that the staff have a wealth of experience in providing nail services, and customers appreciate their professionalism.
Weaknesses:
1. Outdated Website: One customer mentions that the website of Upstate Nails place is not updated, causing them to wait longer than they prefer. This suggests that there may be a lack of attention to the online presence of the salon, which can be off-putting for potential customers who rely on accurate information online.
Overall, the strengths of Upstate Nails place include their emphasis on cleanliness, friendly staff, high customer satisfaction, attention to detail, positive online reviews, and experienced service. These factors contribute to fostering a positive and welcoming atmosphere for customers. The only weakness identified is the outdated website, which may negatively impact customer experience and accessibility.


Best TL Reviews

Adore these beautiful ladies and how clean their nail salon is! I’ve been going since they opened and plan to continue. Highly recommend to anyone!
I am always a happy customer. Thank you Jenn and Miley for when I get my eyebrows shaped
I’m a regular I come once a month and I love it here. The staff is super friendly the owner Miley is the best and if I’m not satisfied which is rarely she will make sure it will be fixed ????????
Really love my nails, everyone is very nice, atmosphere nice, but their website is not updated therefore I waited longer than I prefer to wait.
I've been going here since they were on state street. Always professional and extraordinary service.
Love this place. Everyone so nice and always a smile on their face. If you're looking for someone to do your eyebrows this is the place to go. ❤️❤️
I love going to Upstate Nails .The employees are polite,the atmosphere is fresh, the prices are right and they do great work without having you wait all day. And they do Covid guidelines!!!
Once again, my experience here is awesome. I received a gift of a pedicure today. The technician performed a wonderful job⭐I highly recommend them. I'm a firm believer in, you get back what you put out there when it comes to business such as this. I've been a customer, on and off, since they were on State Street, many years ago. ???? Keep up the good work!

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Upstate Nails Info

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
Planning
  • Appointments recommended

Today

Opening Hours

Monday 11:00 AM - 06:00 PM
Tuesday 11:00 AM - 06:00 PM
Wednesday 11:00 AM - 06:00 PM
Thursday 11:00 AM - 06:00 PM
Friday 11:00 AM - 06:00 PM
Saturday 11:00 AM - 05:00 PM
Sunday Closed

How to go there

Location