Quick Facts About Empress Nail Spa
Empress Nail Spa has received a mix of positive and negative comments. In order to understand the strengths and weaknesses of the place, it is important to analyze the comments and understand the recurring themes.
Starting with the strengths, several comments highlight the professionalism of the staff and the quality of the services provided. The comment mentioning multiple visits and fantastic results suggests that the salon has consistently delivered satisfactory results for the customer's daughter. Additionally, the comment about nail art being impressive indicates that there are skilled technicians capable of creating unique and appealing designs. The mention of the owner remembering names and being friendly also suggests that the salon values building relationships with their customers. This personalized touch can contribute to a positive experience for customers, making them feel valued and appreciated.
Another positive aspect highlighted in the comments is the availability of different nail technicians. The comment mentioning that the salon is willing to fit walk-in customers indicates that they are flexible and accommodating, which can be a strength for customers who have last-minute needs or tight schedules.
On the other hand, there are several weaknesses mentioned in the comments. The first comment suggests that the older male nail technician was miserable and did not take his time with the pedicure service. This indicates a lack of professionalism and attention to detail, which can negatively impact the overall customer experience. Additionally, the fact that he did not display basic manners by helping the customer gather their things or saying thank you is a clear weakness in terms of customer service. The mention of the technician coughing and blowing his nose, especially during flu season, raises concerns about hygiene practices and the potential spread of illness within the salon.
Another weakness highlighted in a negative comment is the lack of competence displayed by the staff. The customer mentioned that they did not receive the nails they asked for and that the quality of the nails was subpar, with cracks appearing after only six days. The dissatisfaction with the shaping of the nails also indicates a lack of skill and attention to detail. Moreover, the customer's frustration with not receiving a refund despite the poor service suggests a lack of responsiveness and accountability on the part of the salon.
In terms of weaknesses, it is also important to note that there is inconsistency in nail art availability. While some staff members are capable of providing impressive nail art, not all of them offer this service. This can be disappointing for customers who specifically seek nail art and may create inconsistency in the overall quality of services provided.
In conclusion, Empress Nail Spa has strengths in terms of professional service, skilled technicians, personalized customer relationships, and flexibility in accommodating walk-in customers. However, weaknesses can be identified in terms of some staff members' lack of professionalism, poor customer service, subpar service quality, and inconsistent availability of certain services like nail art. It is important for the salon to address these weaknesses in order to improve the overall customer experience and reputation of the business.
Best TL Reviews
I went there because I got a gift certificate and the older guy who does pedicures is miserable, he didn’t take his time and you can tell he just hates what he does all together. He didn’t care to help me get my things together or say thank you but the lady who did my sisters pedicure was very nice. He also was coughing and blowing his nose and it’s flu season . Absolutely do not recommend.
My daughter has gone here multiple times now to have her nails done. They do a fantastic job! Very professional and competitively priced!
DO NOT go here they don’t know what they’re doing at all. Literally My only time ever going, my first and LAST, they didn’t even give me the nails I asked for I asked for matte and got glossy and I’ve had them for 6 days and all of them have cracks on them on the tops I work as a cashier theirs no reason for my nails to just pop off especially when they’re gel for 60 dollars ???????????????????????????????????????? they don’t even know how to shape right , don’t do please service was horrible and they won’t even refund me.
Another fantastic pedicure and manicure. So happy with my nail art!! Make sure to ask when making an appointment if you want nail art because not every staff member does it, but they never fail to impress!! Clean, efficient and friendly atmosphere. Have always loved and trusted this salon to give me great service. Will continue to be a return customer!!
Always wonderful service. My daughter and I have been coming to this nail shop for the last 12 years. I love that the owner remembers my name and is so friendly. I’ve never had any issues with receiving the services I request.
I’ve had most of the nail techs here and every time it’s absolute perfection with my acrylic nails. I’m very picky about the shape, and I’ve never been disappointed here! They’re always super nice and willing to fit me in if I walk in. Highly recommend anyone.
This was my first time at this salon. Had a pedicure done by Emily and she was amazing. Will definitely be going back. Thank you Emily!
Everything I've had done I've been very pleased with. Sara does all my nail work and she is absolutely amazing.....she also does art work on nails free handed and its always awesome!!!!! I take my daughter there as well and she loves it always!!! Recommend highly!!!!!
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Empress Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 04:00 PM |
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