Beauty & Things

+1 229-253-8200

5959, 5959, 1003 Madison Hwy, Valdosta, GA 31601 United States of America

Open Today: -

Quick Facts About Beauty & Things

Strengths: 1. The owner is down to earth and dedicated to meeting customers' wants and needs. This personal attention and customer focus can create a positive and unique shopping experience. 2. The owner values honesty and will tell customers what will or will not work for them instead of prioritizing profit. This transparency can build trust and encourage repeat business. 3. Affordable prices make the store accessible to a wide range of customers, increasing the likelihood of repeat visits and customer loyalty. 4. A clean and well-organized store creates a pleasant shopping environment, making it easier for customers to find what they need and encouraging them to spend more time browsing. 5. The owner takes the time to assist each customer individually, showing a commitment to customer satisfaction and potentially increasing the likelihood of finding the right products. 6. The store has a large assortment of beauty products, ensuring that customers are likely to find what they need. This variety can attract a wide range of customers with different preferences and needs.

Weaknesses: 1. Limited inventory can be a drawback for customers who expect a wide selection. This may drive customers to seek other stores that offer a larger variety of products. 2. Inconsistent pricing practices can be confusing and misleading for customers. Such practices may erode trust and loyalty, especially if customers feel they are being overcharged or deceived. 3. The owner's dismissive response to a customer complaint indicates poor customer service and a lack of concern for addressing and resolving issues. This can result in customers feeling undervalued and deter them from returning or recommending the store to others. 4. The employee's inappropriate behavior of threatening bodily harm toward a customer is completely unacceptable. This reflects poorly on the store and undermines its reputation. 5. The store's return policy may not meet the expectations of all customers, particularly those who prefer cash refunds. While the store's alternative of adding credit to a customer's account can be beneficial for some, it may not be sufficient for others. 6. The reliance on the customer's phone number to accumulate rewards points or credit may exclude customers who do not have access to a phone or prefer not to share their personal information. 7. The comments do not provide enough information about the range and quality of the beauty products available. This makes it difficult to assess the overall value and competitiveness of the store's offerings compared to other beauty supply stores.

In conclusion, Beauty & Things place has several strengths, including a dedicated owner, affordable prices, and a clean and organized store. However, limited inventory, inconsistent pricing practices, poor customer service, and inappropriate employee behavior are weaknesses that may impact customer satisfaction and loyalty. To improve, the store should address these weaknesses and focus on enhancing the overall shopping experience for customers.

Best TL Reviews

The owner is so down to earth and dedicated to your every want and need. She also will tell you what will or will not work for you instead of being in it for a $. Her prices are affordable and the store is clean and very organized. She took all her time out for each person who came through the door. They've won me over from my prior parlor! ❤️

I usually always shop here for hair needs for a couple years I almost always happy with my hair needs and u can sign up for cash credit on purchases

My go to for my beauty needs. Have gone there for over twenty years. Large assortment and friendly supportive staff. Luv it.

I always find everything i need in that place simply fantastic.

Thankful that the product I needed was in stock. Very surprised that the inventory was limited...????

Nice selection and customer service. Everyone there was nice and helpful with suggestions! Will be back as the prices were good too!

I had good reviews for this store, until I experienced unfair practices!! Same wig , stated only one left first the price was $39.99. Then comes back couple of days later now its $44.99!! Made up price and a rip off!! Case in point; red wine synthetic wig , last one is thats what was told by owner. Not so; same wig but in black, right lower than color wigs? No, it's higher $25.99!! Made up price to rip off people in what is called the poor ghetto neighborhood!! It's unfair and deceitful!! It needs to stop and she needs to close up shop! Or or be reported to the better business bearu!! Really?? When approached owner reference issue w/receipt. Her employee tried to and threaten me w/ bodily harm!! Very rude and unpleasant/unprofessional! Owner tried to dimiss my claim, but finally after another customer came and looked on. Then wanted me to get the difference in her store, no , money please, thanks. And will not patronage here again.

The lady is so very nice and also very helpful without giving you any attitude about asking questions in detail about certain products as some customer reps can be. Also I like to say that of course you cannot return things for cash money usually at beauty supply stores but she makes it even better because it hurts tour you get money added to an account your phone number, and it should every time that you make a purchase a little bit builds up and you can use it towards any future purchase. Really comes in handy! :-)