Ofelia's Italian Restaurant

+1 334-427-1400

401 River Falls St, Andalusia, AL 36420 United States of America

Open Today: Closed

Quick Facts About Ofelia's Italian Restaurant

Ofelia's Italian Restaurant has received a mix of positive and negative feedback from customers. In order to analyze its strengths and weaknesses, we will examine the comments provided.

Starting with the strengths, several customers praised the delicious and homemade food at Ofelia's Italian Restaurant. Multiple comments mentioned the homemade sauce, which was described as the best and so good that one customer even bought some to take home. The eggplant Parmesan was specifically highlighted as being superior to what other restaurants offer. Customers who enjoyed their meals expressed a desire to return in the future, asserting that the food was fantastic and one of the best Italian meals they had ever had. Additionally, the comment about being a hidden gem suggests that Ofelia's Italian Restaurant stands out among other dining options in Andalusia.

Furthermore, customers appreciated the friendly and attentive service provided by the wait staff. One customer specifically mentioned the great time spent chatting with Ms. Ophelia, indicating that the staff creates a welcoming and enjoyable atmosphere. Another praised the wait staff as incredibly friendly.

However, there are also some weaknesses that need to be addressed. One issue mentioned by multiple customers is the high prices of the dishes. One comment even mentioned that prices had been modified with pen, raising concerns about transparency and fairness. Another setback highlighted by customers is the inconsistency in the quality of the dishes. One customer had a negative experience with the Shrimp Scampi, finding a bristle in it and stating that the shrimp tasted frozen. Subsequently, they ordered Fettuccine Alfredo but were disappointed with the flavor and the quality of the chicken. Another customer complained about their dish, describing it as dry and tasting like it came from a can. These inconsistent and underwhelming experiences impacted the overall satisfaction of these customers.

Another weakness exposed through customer comments is the issue with customer service. One customer reported a lack of attention from the server and delays in taking orders, resulting in one person's dish being forgotten. Additionally, another customer mentioned a long wait time of over an hour for their pasta dishes. This indicates a lack of efficiency and attentiveness in managing customer orders and promptness in food preparation.

In conclusion, Ofelia's Italian Restaurant has some strengths, such as delicious homemade food and friendly service. The homemade sauce and eggplant Parmesan receive praise from customers. However, there are some weaknesses, including high prices, inconsistent dish quality, and issues related to customer service. These weaknesses affect the overall dining experience and may contribute to a decreased level of customer satisfaction.

Best TL Reviews

The sweet tea was good and that’s about it. Majority of all prices listed had been wrote over with pen to increase the price. I ordered the Shrimp Scampi…eh I pulled out what I thought was a hair after my first bite. The waitress advised it was a bristle. The shrimp tasted like it was frozen. I requested Fettuccine Alfredo instead. The flavor wasn’t correct and the chicken tasted like it was from a can. My daughter ordered Spaghetti and Meatballs which was kinda spicy and had way to much Basel. It was mostly sauce with a smidge of noodles. Apparently we weren’t the only ones that thought that, while eating our meal a couple ladies whom were in the process of leaving asked our thoughts. We gave our honest opinion and they stated that they already complained about the same exact thing! The waitress seen us speaking, after our meal was over she never asked if we enjoyed the meals…she must’ve known that no one was happy with their overpriced and mediocre food.

Lovely place!!! Great service, had a great time chatting with Ms. Ophelia. The food is delicious, and I seemed to share the same sentiment with other customers, who I heard exclaiming the same words. The eggplant was delicious, the best I have had. Other eggplant Parmesan pastas I have tried from other restaurants are rock-bottom in edibility compared to Ophelia's Italian restaurant. I highly recommend this charming place, a hidden gem amongst the town of Andalusia. The food was homemade and scrumptious. It's a must try! :)

Fantastic, delicious food. Their homemade sauce is the best. It is so good, we bought some to take home. By far, one of the best meals I've had. I would go out of my way to eat there again! Manicotti...excellent. Scallops...excellent.

Hidden gem in Andalusia! We are so glad we stumbled across this restaurant. Their wait staff are incredibly friendly. Food was beyond amazing. Home made secret sauce had won us over. This place will be one of our go to places. Do NOT pass it up.

My wife and I stopped in for dinner and were immediately greeted and seated but that was the end of the stellar service. We order water with lemon to start but did not receive any lemon, we asked for lemon again and were told of course but again did not receive any. When ordering food they were out of what I wanted, no big deal, so I asked for just another minute to decide on something else. 10 minutes later the server took orders from 2 additional tables and as she passed by us again I asked if she could take my order to which she said she had forgotten about me and already put my wife's order in, spaghetti and meatballs, so she was happy I said something or else I would not have had anything. After putting my order in, chicken parmesan, 50 minutes later it came out without my wife's but we were told it would be right out. Looking at my dish it was clear that it has been sitting under a heat lamp for some time as the sauce was burned onto the plate and the noodles not under sauce were also burned and stuck to the plate. Also the dish which is described with an Italian chicken breast was actually dry cubed/shredded chicken that looked and tasted like it was out of a can. About 10 minutes after my dish came out my wife's spaghetti and meatballs finally came out and it was clearly cooked fresh and was delicious! While we were both excited to visit the restaurant after seeing the pictures and amount of positive reviews after waiting over an hour for 2 pasta dishes, one of which was both not fresh as well as very burned/dry, we will not be back and would not recommend.

One of the best Italian meals ever.. spices just right. Will surely be back there again. Thank you for a wonderful meal..Dave and Kathy.

Hands down the best Italian food between Destin and Montgomery, and that's not an exaggeration, I've eaten at them all. By the way, if you compare Italian food to Olive Garden, just stay home and make spaghetti out of a jar.

This was our first visit and it was amazing! The service was great and the food was even better. I never knew this place was here until today. We will most definitely be back.