US HAIR & BEAUTY

+1 614-826-8106

1240 S James Rd, Columbus, OH 43227 United States of America

Open Today: -

Quick Facts About US HAIR & BEAUTY

US HAIR & BEAUTY appears to have both strengths and weaknesses based on the comments provided.

One of the strengths mentioned is the selection and variety of hair products available. Customers appreciate the wide range of options and the fact that the store has what they need when other stores do not. This indicates that US HAIR & BEAUTY has a strong inventory and meets the needs of its customers.

Another strength is the positive customer service experience described by some customers. They mention being impressed by the efforts of the staff to satisfy customers and the attentive and helpful service they received. This indicates that the store has employees who are knowledgeable and willing to go above and beyond to assist customers.

Additionally, some customers appreciate the competitive pricing of certain products at US HAIR & BEAUTY. They mention finding items such as lip gloss and nails at cheaper prices compared to other stores. This suggests that the store offers affordable options for customers, which can be a significant strength in attracting and retaining customers.

However, there are several weaknesses mentioned in the comments as well. One critical weakness is the poor customer service and rude behavior exhibited by some employees. Customers describe feeling humiliated and disrespected during their interactions, with instances of employees making fun of customers and accusing them of trying to steal money. Such behavior can negatively impact the store's reputation and deter potential customers from visiting.

Another significant weakness highlighted in the comments is issues with credit card security. Customers report their credit cards being compromised multiple times after making purchases at US HAIR & BEAUTY. This raises concerns about the store's payment processing system and customer data protection protocols. It is crucial for the store to address this issue as it may lead to a loss of customer trust and impact their willingness to shop there.

Another weakness mentioned is the store's operating hours and inflexibility. One customer expresses frustration about being denied service because they arrived shortly before closing time. This indicates a lack of consideration for customer needs and the potential loss of sales due to rigid policies. Flexibility in operating hours and customer service policies could improve the overall customer experience.

In summary, while US HAIR & BEAUTY has strengths such as a wide selection of products, good customer service in some instances, and competitive pricing, it also suffers from weaknesses such as poor customer service, credit card security concerns, and inflexible operating hours. Addressing these weaknesses is crucial in order to improve the overall customer experience and maintain a positive reputation.

Best TL Reviews

HORRIBLE SERVICE! The Africans have no manners and don’t know how to treat or talk to customers. They made fun and laughed at me for purchasing a cream for my acne’s and they short changed me and thought I was trying to steal money from them. The manager had to review the security cameras to make sure I had given them the correct change. Then they tried to apologize multiple times. I kept my cool but I really wanted to go off on them. I’ve never felt so humiliated in my life. Don’t EVER go to that store! They are rude and VERY unprofessional.

DO NOT USE your credit card at this store. If you shop here ONLY USE CASH. Verify the amount of your products before paying. My card has been compromised multiple times after purchases I've made at this store. Sad when you spend money to support your community and this is the result.

Love it has a selection of hair good quality lots of colors and best of all good customer service

It was my 1st time in the store and I was amazed at the huge selection! I went for one specific item, but I'll definitely go back when I have more time to explore more. The staff was very helpful and attentive!

My daughter was happy to find lipgloss and nails cheaper than another store.

Very nice. I went twice last week and both times, it was like WOW.. customer service. These days you can't find that. I was, I am really impressed by there efforts to satisfy the customer. This is my new go to store. Thank you so much. Kudos ☺️

Always has what I need when none of the other stores do

First of all, it’s 5:55pm, this store closes at 6:00pm. I walked up to the door and this lady goes, we’re closed. All I wanted was to swap out this hair that I purchased 6 minutes ago that so happened to be too light. Smh

Couldn’t even give a customer grace for that... such a shame. Lol but that’s what happens when you dealing with a certain kind of individual so with that being said they are getting a 1 start. Customer service needs more work and they are also rude as hell in there.