O P Nail

+1 401-729-4200

691 Beverage Hill Ave, Pawtucket, RI 02861 United States of America

Open Today: -

Quick Facts About O P Nail

OP Nail place has received both positive and negative comments from customers. In order to analyze the strengths and weaknesses of the nail salon, we will examine the comments and categorize them accordingly.

Strengths: 1. Quality of work: Several customers have praised the nail technicians at OP Nails for their excellent work. One comment states that they do a "beautiful job on nails," indicating that the salon has skilled professionals who can deliver high-quality results. This demonstrates a strength in terms of the salon's ability to satisfy customers with their services.

2. Affordable prices: The affordability of OP Nails is highlighted in a comment that mentions the prices being better than other places. This indicates that the salon has a competitive advantage in terms of pricing, making it an attractive option for customers who are looking for cost-effective nail services.

3. Specific technician praise: There are positive comments specifically praising a technician named Michelle. This indicates that OP Nails has at least one standout employee who consistently delivers excellent service. Having skilled and highly praised technicians can be a significant strength for the salon as it attracts loyal customers.

4. Color selection: One customer mentions that the only thing they love about OP Nails is the color of their nails because they were able to choose it. This suggests that the salon offers a wide range of nail polish colors, allowing customers to customize their experience. Providing a variety of choices can be a strength for a nail salon as it caters to individual preferences.

Weaknesses: 1. Inadequate service: One customer had a negative experience where they felt the first technician was not licensed and did a poor job with their nails. The second technician also did not provide a satisfactory service. This indicates a weakness in terms of service quality and professionalism at OP Nails. Such incidents can discourage customers from returning and adversely affect the salon's reputation.

2. Appointment management: Multiple comments mention issues with appointment scheduling and management. One customer stated that despite having an appointment, they were asked to come back in an hour due to the salon being fully booked. Another customer mentioned that when they arrived for their appointment, they were told to wait for 45 minutes despite there being few people in the salon. This suggests a weakness in terms of organization and customer service, as the salon fails to adequately manage its appointments and handle customers' time.

3. Rushed service: Some comments mention that the service can feel rushed, especially when the salon gets busy. One customer specifically states that they wish technicians would be more detailed in their work. This indicates a weakness in terms of attention to detail and customer satisfaction. Rushing through appointments can lead to lower quality outcomes and potentially dissatisfied customers.

4. Rude and unprofessional behavior: One customer mentions the salon staff being rude, particularly when they questioned why their appointment was set aside. This indicates a weakness in terms of customer service and professionalism. Rude or unprofessional behavior can discourage customers from returning and can harm the salon's reputation.

In conclusion, OP Nails has several strengths, including high-quality work, affordable prices, and specific technicians who are praised by customers. However, the weaknesses include inadequate service, appointment management issues, rushed service, and instances of rude and unprofessional behavior. It is important for the salon to address these weaknesses to improve customer satisfaction and maintain a positive reputation.

Best TL Reviews

OP NAILS IS like a HIDDEN GEM! They are absolutely amazing. And do such a beautiful job on nails and the prices you cannot best with other places ! Michelle is amazing !! ⭐️ ⭐️⭐️⭐️⭐️

DO NOT GO HERE! I'm new to the area and didn't see the other reviews until it was too late. First red flag, it's one of the last businesses in an empty strip mall. The first lady Apparently didn't speak English and I'm 99% certain she wasnt licensed! When asking for a full set, she glued the nails half way up my own nail bed. I wouldn't let her finish. Now the other lady takes the 3 worst ones off, and it never got better. When asking about the gap between my nails and the fake (she didnt even glue the entire nail to my nail) she said she would fill it with acrylic bc it was too late to take off, offered for me to come back in a few days to fix for free.....NO WAY. I've been getting my nails done on and off for the last 20 years and I've never seen this! Every single nail underneath is either filled with extra acrylic or completely detached. My concern was them snapping off since they aren't held on by much. They are way longer than I like, the shape is terrible. The only thing I love is the color, bc I chose it. For a Monday night, for a new customer, I'll never return.

Made an appointment on Thursday night March 3rd 2022 to be seen at 1 p.m. the following day which was Friday March 4th 2022 I arrived at 12:50 on March 4th..... 10 minutes before my scheduled appointment and I was told by the staff to come back in an hour because they were fully booked and it was going to be at least an hour wait. WHY HAVE APPOINTMENTS!?!?! IF YOU'RE GONNA JUST TAKE WALK INS AHEAD OF THEM. ????????????????????????

My wife and I got our nails done not even two day's ago and our thumb nails fell off they are rude over there and Ingorant they did a rush job and even burnt our fingers my wife and I will never ever go back to that dump again and mind they made us wait for all most 2 or more hours

I have been going here on and off for years. I just started going back and it has been so much better. I give her the picture and she has made it look beautiful.

She's amazing ???? ???? I showed the tech a picture and she killed it ????

If you are looking for a quick manicure or pedicure this is your place. I've been a client for many years now. I do wish some of the technicians would be more detailed in their work. It gets busy, so at times, it feels kind of rush. Overall, okay.

Made an appointment and when I walked in the lady told me i would have a 45 minute wait ... there was only 2 people on the entire place. When I asked why my appointment was set aside she told me “oh too bad you have to wait you weren’t here on time” I showed up at 3:50 pm for a 4:00 pm appointment. Absolutely the rudest salon I’ve been into.