Quick Facts About Gina's Place
Strengths:
1. Excellent customer service: Many comments mention Gina's kindness and helpfulness in finding the items customers need. She goes the extra mile to provide great customer service and ensure customer satisfaction.
2. Variety of products: Gina's Place offers a wide range of hair products, wigs, weaves, lashes, and accessories. Customers appreciate the variety and the fact that the store is well-stocked and regularly rotated.
3. Clean and well-maintained store: Multiple comments mention the cleanliness of Gina's Place. Customers appreciate that the store is kept up, ensuring a pleasant shopping experience.
4. Friendly and talkative owner/employee: Several comments highlight the owner's friendly personality and willingness to assist customers with anything they need. The fact that she is talkative and approachable makes customers feel comfortable and welcomed in the store.
5. Long-standing reputation: One comment states that the customer has been coming to Gina's Place for over 10 years and loves it. This suggests that Gina's Place has built a loyal customer base over the years, which is a testament to the quality of products and services provided.
Weaknesses:
1. Rude customer service experience: One comment mentions that Gina was rude and did not want to take a return or provide a refund. This indicates a potential weakness in the consistency of customer service, as not all customers may have the same positive experience.
2. Poor quality product: Another comment mentions that the customer purchased a baby sandal that had poor material and started peeling off after trying it on. This highlights a weakness in the quality control of the products sold at Gina's Place.
Overall, the strengths of Gina's Place include excellent customer service, a variety of products, a clean store, a friendly owner/employee, and a long-standing reputation. These factors contribute to customer satisfaction and loyalty. However, the store should address the weaknesses related to rude customer service and poor product quality to maintain customer trust and improve the overall shopping experience.
Best TL Reviews
Gina is always kind and very helpful at finding items that you need.
Gina is rude. She didn’t want to take the item and give my money back.
I bought a baby sandal, the material is not good. I tried it on my niece’s feet when I got home. It started to peel off.
Found this Lil gem by accident but I'm glad I did. I made a very nice wig with the kit they have here. It comes with 3 bundles and a lace closure all in one and u can choose different types of hair. I chose this two tone yaky. I'm definately going to return, also the owner are very friendly and helpful.
My one and only place to get hair products in Sanford/Seminole county. The store is kept up and she stays rotating all products. You don't have to worry about dust settling on hair products or wigs here. She has a variety of accessories also including slides for your feet. ????
I have been coming to this store over 10 years and I love it. Gina have great patience and a big heart. She goes the extra mile to find the best hair for me within a reasonable price range. She always provided great customer service to me.
Customer service from the associate was great, she was very helpful. Gina was really nice. She laughed so hard when I said Crochet Noodle instead of needle. Lol
Gina's is the place to go for wigs and all types of hair weaves, lashes, plenty of hair products...
The lady that works there or owns the place is magnificent! She has a wonderful personality, She's one of the few Asian women that I have met that is just happy-go-lucky, ready to provide assistance with anything that you need, talkative and has a very clean store.
Gina's Place Info
Amenities
Service options
-
In-store shopping
Accessibility
-
Wheelchair accessible parking lot
Planning
-
Quick visit
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:30 PM |
| Saturday | 09:00 AM - 08:30 PM |
| Sunday | 10:00 AM - 06:00 PM |
How to go there
Location
Places