Happy Tails, Pet Grooming Salon and Hotel

+1 574-971-5410

1503 Fairfield Ave, Goshen, IN 46526 United States of America

Open Today: Closed

Quick Facts About Happy Tails, Pet Grooming Salon and Hotel

Happy Tails, Pet Grooming Salon and Hotel, based on the comments provided, has both strengths and weaknesses. I will discuss each in detail below.

Strengths: 1. Friendly and attentive staff: Multiple comments mention the friendly and attentive staff at Happy Tails. This indicates that the employees are welcoming, patient, and provide good customer service. It is important for pet owners to feel comfortable leaving their pets in the care of groomers, and the positive interactions with the staff contribute to a positive experience.

2. Good grooming results: Several comments mention that the dogs come out looking great after grooming at Happy Tails. This suggests that the groomers are skilled and able to provide quality grooming services. The absence of clipper lines and the dogs smelling fresh are indications of a good grooming experience.

3. Thoughtful touches: Commenters appreciate the thoughtful touches, such as the report card and cute bandanas given to the dogs after grooming. These small gestures show that Happy Tails goes above and beyond to make the experience enjoyable for both the pets and their owners.

4. Range of services: The mention of obedience classes indicates that Happy Tails offers additional services beyond grooming. This can be enticing for pet owners looking for a one-stop-shop for their pet care needs.

Weaknesses: 1. Inconsistent quality: One comment mentions that the dog's hair was uneven and that no bath was given after grooming. This suggests that the quality of the grooming services at Happy Tails may not be consistent. This inconsistency can lead to dissatisfaction among customers who expect a certain level of service.

2. Pricing concerns: A commenter states that they were charged $220 for regular grooming and felt it was a rip-off. This indicates that the pricing at Happy Tails may be on the higher side, potentially deterring some customers. The commenter also mentions that there was nothing extraordinary done to justify the high cost.

3. Lack of communication or transparency: The comment about the dog being stressed and the lack of baths provided raises concerns about communication between the groomers and the pet owners. It is essential for groomers to communicate with pet owners about the services being provided and any issues that may have arisen during the grooming process. This lack of communication can lead to dissatisfaction and unease among pet owners.

4. Negative customer reviews: The comment urging people to stay away from Happy Tails indicates that there have been negative experiences or reviews from customers. While this is only a single comment, it suggests that there may be underlying issues or recurring problems at the salon.

In conclusion, Happy Tails, Pet Grooming Salon and Hotel has strengths such as friendly staff, good grooming results, thoughtful touches, and a range of services. However, there are also weaknesses, including inconsistent quality, pricing concerns, lack of communication or transparency, and potential negative customer reviews. It is important for the salon to address these weaknesses and work towards improving the overall customer experience.

Best TL Reviews

Took my dog to this business. His hair was all uneven and no bath was given when I picked him up. I was under the impression all groomers gave baths, but apparently not. He also seemed a little stressed when I picked him. At least he wasn't bleeding like many other dogs from previous reviews. I wish I would of read the reviews before taking my dog here.

Staffing is always so nice. Maria does a wonderful job and is very patient. They also offer obedience classes for your pups and it is real fun to watch them learn.

STAY AWAY FROM THIS PLACE

I was charge 220.00 dollars for regular grooming for my dog . I’m not sure if they are using a gold grooming kit or something to cost that much. There’s really nothing extra ordinary happened to my dog. He still looks the same! It’s insane!! Never going back again there! It’s a ripped off!

Happy Tails takes wonderful care of our dogs. They leave smelling so fresh! Thoughtful touches like a report card and cute bandana are given.

I never have any worries bringing my guy here. The workers are very attentive and they are able to answer any questions I have had. My guy comes out looking great and in very good spirits. Last time he went he was falling asleep during his grooming if that tells you how relaxed he was.

We have taken our shi tzu here several times and always like his cut. The people are very friendly. You can see the gromking area just off the entry way. They give a report for the dog each time as to how their condition is. This is the only place we will take him. The latest time he had a little silk necktie which was really nice. Gonna keep it for him for the holidays.

Excellent experience! They were able to get both my dogs in right away and they both came back looking great. Typically I see clipper lines on my one dog but not with this place. Benji was my groomer I believe thank you!

Happy Tails is the best! Initially, I was extremely nervous taking our girls to a groomer. Chloe, our shepherd, is timid and wouldn’t be an issue, but it had been so long since she has gone. Shortcake, our pit bull, is full of energy and can be a lot to handle; she had never been to a groomer. Happy Tails staff were so welcoming and instantly I felt comfortable and knew the girls were in good hands. In no time, they called and said the girls were ready and did just awesome... especially Shortcake! I can’t tell you how great that felt. The girls were all smiles and wags when I picked them up. I also loved the report card they give for the visit. We will never go anywhere else!