E C Star Nails & Spa

+1 252-321-6877

1885 E Fire Tower Rd #110, Greenville, NC 27858 United States of America

Open Today: -

Quick Facts About E C Star Nails & Spa

E C Star Nails & Spa has received a mix of positive and negative comments, highlighting both strengths and weaknesses of the establishment.

Starting with the weaknesses, the most common complaint is the poor service and rude behavior of some of the nail technicians. Customers have mentioned feeling rushed, experiencing rough treatment, and being hurt during the manicure or pedicure process. This indicates a lack of attention to detail and a disregard for the customers' comfort and well-being. Additionally, some employees have been reported to engage in disrespectful behavior, such as speaking in a foreign language and making customers feel excluded or unwelcome.

Furthermore, the inconsistency in pricing is a significant weakness. Customers have complained about being quoted different prices for the same service during different visits. This lack of transparency creates confusion and suggests a lack of professionalism and organization within the establishment.

In terms of the quality of the services provided, multiple customers have expressed dissatisfaction with the final results of their manicures and pedicures. Concerns have been raised about sloppy work, lumpy polish, and nails not meeting the clients' expectations. These complaints imply a lack of skill or expertise among some of the nail technicians, leading to disappointing outcomes for customers. Additionally, the issue of unsanitary practices has been mentioned, such as not changing gloves after handling money and continuing services without proper hygiene precautions. This is a serious concern and could potentially compromise the health and well-being of the customers.

On the other hand, some strengths are highlighted in the comments as well. Several customers have praised specific nail technicians, particularly Seyla, for their excellent work and skill. These positive experiences indicate that there are capable and talented staff members at E C Star Nails & Spa who are capable of delivering satisfactory services. The compliments on nail art and shaping also suggest that there is potential for quality work to be done at the establishment.

Moreover, a few customers have appreciated the relaxing atmosphere and the overall experience during their visit. The mention of a "phenomenal job" and describing the service as "so relaxing" in one of the comments suggests that there are instances where the salon succeeds in creating a positive and enjoyable environment for customers.

To address the weaknesses, E C Star Nails & Spa should prioritize hiring and training skilled and professional technicians. Maintaining a high standard of customer service, focusing on attention to detail, and ensuring a comfortable experience for clients should be key goals for the establishment. Additionally, establishing consistent and transparent pricing practices is crucial in building trust with customers. Implementing and enforcing proper hygiene protocols is of utmost importance to maintain a safe and sanitary environment for both staff and customers.

Overall, while there are some strengths at E C Star Nails & Spa, numerous weaknesses in terms of service quality, customer experience, and professionalism have been highlighted. Improvement in these areas is necessary for the establishment to enhance its reputation and attract loyal customers.

Best TL Reviews

Legitimately the worst mani/pedi I’ve ever gotten. I did the deluxe pedicure with gel. One of the creams they used on my legs was supposed to have a cooling effect but burned to the point I had to ask her to take it off. After she took it off she painted my toes but didn’t finish the rest of the pedicure/massage with the package I got. It’s not her fault that the stuff burned me but I was sad I didn’t get the rest of the pedicure considering the cooling gel was the first step to the pedicure. Then when I went to get my nails done and told the lady I didn’t want the more expensive product she was offering me she told me they wouldn’t look good, got extremely rude and continued to rush and be extremely rough even after I told her she was hurting me and she saw that she made me bleed. My nails were sloppy and I left so disappointed and with bloody fingers and burning legs. I will never go back.

I usually don’t leave reviews, but the nail tech Seyla did an awesome job! Nail art and shaping was perfect! She even does acrylic pedicures great! She was so sweet and took her time on my nails! I will definitely be back to use her for future services!

I went to get my feet and hands done. First she 60. Last week. This week 70. She couldn't make up her mind how much. After a while I just walked out. They were very rude and speaking in her language like she didn't want my money. I went home and did my own nails. They came out better. Because yall say anything. I brought my own polish. They don't do good work anyway. ????

I had the worst service ever last night. My nail tech didn’t speak to me the whole time even when I tried to make conversation. She rushed through my nails and was SO rough and my nails that I woke up crying this morning in pain of how sore they are. I had an obvious healing hangnail over my thumb and she was drilling so fast, she drilled over that spot causing it to bleed. She didn’t even clean up the blood, but continued to drill and the dust got all over it. Lastly, my nails turned out awful and completely not what I wanted, I will be coming back today for a removal have a redo with someone else.

The worst ????, today was my birthday and this the best they could Crazy. Two of the workers was very disrespectful and I left with bruises on my feet. The nail polish was lumpy and came off before leaving. I left there with my feet ugly and nail unfinished and feet burning bc the lady cut side of my toe.

The nail tech Seyla did a phenomenal job on my nail services. So relaxing and the nail art was beautiful ❤️Will definitely be back!!!

Walked in with a friend asking for a gel manicure yesterday. We were told to sit down at one of the stations and didn’t get the color options handed to us until about 10 minutes after we sat down. I don’t mind waiting but once someone finally came to start on our nails it was the most rushed process I have ever experienced. I didn’t have any polish on so start to finish with a “massage” and all was maybe 7 minutes. She barely touched my cuticles. The “massage” was super rushed and pitiful. To top it all off the polish started peeling today so now I’m $40 poorer and back to square one with my nails. Won’t catch me here again

So this was my first time going here to get my nails done with my mom and definitely my last. When we first walked in , the guy was rude. He was very unprofessional. As my mom is getting her pedicure and the lady doing her service stopped to open the safe, count money, and give change with the same gloves on, then tries to continue the pedicure with the same gloves. When I asked if she could change her gloves the guy says won’t the water wash it off? Very unsanitary. The man who did my full set was amazing but please read all the reviews. This place is horrible