First Pro Nail

+1 678-402-6865

6199 Hwy 92 suite 116, Acworth, GA 30102 United States of America

Open Today: -

Quick Facts About First Pro Nail

Strengths:

1. Talented and patient nail technicians: The comments mention that Leo, one of the nail technicians at First Pro Nail, is not only talented but also patient. This indicates that the technicians have the skills and expertise to provide high-quality nail services while also taking the time to listen to and understand what the customers want.

2. Friendly and welcoming staff: Multiple comments highlight the friendliness of both Leo and the overall staff at First Pro Nail. This positive customer service experience can create a welcoming and comfortable atmosphere for customers, encouraging them to return and recommend the place to others.

3. Clean and well-maintained salon: Several comments mention the cleanliness of the salon, indicating that First Pro Nail prioritizes hygiene and cleanliness. A clean and well-maintained salon can contribute to customers feeling safe and comfortable during their visit.

4. Excellent customer service: Customers appreciate the great customer service they receive at First Pro Nail. From making appointments to being promptly seated to engaging in friendly conversation throughout the appointment, the comments emphasize that the staff goes above and beyond to ensure a positive experience.

5. Attention to detail and customization: Leo is praised for his meticulousness and ability to execute the desired nail designs perfectly. This attention to detail and customization can make customers feel satisfied and confident in the services provided.

6. Positive reviews and recommendation: Many of the comments express high satisfaction with the nail services and the overall experience at First Pro Nail. These positive reviews and recommendations can attract new customers and contribute to the reputation and success of the business.

Weaknesses:

1. Inconsistent service quality: One comment mentions a negative experience with an older lady who provided subpar service. This suggests a potential inconsistency in the level of service quality among the different technicians, which can lead to customer dissatisfaction and a lack of trust in the salon.

2. Pressure for upselling: One comment highlights the salon's attempt to pressure the customer into choosing more expensive nail options. This aggressive upselling approach can make customers feel uncomfortable and may create a negative perception of the salon's intentions.

3. Pricing issues: The comment also mentions an additional charge for requesting a specific nail shape, which was not executed correctly. Inconsistent pricing practices and charging extra for services that are not satisfactory can lead to customer frustration and loss of trust.

4. Lack of empathy: The comment from a pregnant customer suggests that the older lady who attended to her nails did not show empathy or consider her unique needs. This lack of empathy can result in customers feeling disregarded and leads to a negative overall experience.

5. Limited information about other technicians: While Leo receives positive feedback, the comments do not provide information about the other nail technicians at First Pro Nail. This lack of information makes it difficult to gauge the consistency of service quality across the salon as a whole.

It is important to note that these strengths and weaknesses are based on the comments provided and may not reflect the overall experience of all customers at First Pro Nail.

Best TL Reviews

Nails done by Leo! Just moved to the area, second time here and I absolutely loved it! Got a new full set. Leo is friendly very talented and very patient . He makes sure you get what you want. I love the quality and care. Not only was he friendly but so was the staff. I fell in love with the place very clean. They do an excellent job every time . Please be sure to make an appointment, as they do get busy . ????

I received great customer service and quality while getting my nails done by Leo today. I was easily able to call and make an appointment. When I arrived, they sat me down at the chair within 5 minutes. Leo chatted with me through the whole appointment and was meticulous in the result of my nails. They turned out great! I'm really picky about my nails and I'm very happy with how they turned out. After moving to GA and being worried about finding someone, I'm glad I found Leo.

This was my first time going to First Pro Nail. Leo did acrylic nails for me and my daughter. He did such a awesome job. I told him how we wanted our nails and he executed the design perfectly. I will definitely be back and will not need to look anywhere else. Service was definitely 5 stars.

I have been looking for a good nail tech for a while now! And hands down Leo was amazing!! Very professional! He made sure it was exactly what I wanted. The salon is gorgeous and clean! 10/10 recommend! Will be going back!????

How this place is so highly rated is beyond me…

I came in yesterday and had a pedicure and full set done by the older lady with short hair.

First, she consistently tried to talk me into gel or powder. No means no. You could tell she was just trying to get more money out of me. And to top it off wasn’t friendly AT ALL.

Then she charged me $10 extra for asking for short coffin nails and then didn’t even shape them right! She left them square! Not to mention my left hand is more square and shorter than the right.

My right index finger is crooked but this last made me so uncomfortable that I was scared to say anything.

She left glue on my fingers and underneath them.

I only get my nails done a few times a year as a treat to myself and I am so bummed that she ruined that for me. You’d think she’d be at least a little nicer after seeing that I’m almost 8 months pregnant. But nope. She was so worried about upselling me but now has lost a repeat customer.

I want to add I still tipped her well.

DONT LET THE OLDER LADY WITH SHORT HAIR TOUCH YOUR NAILS

I usually get a basic full set and go about my business but today I tried something new and I just let Leo have at it and this is what he came up with. This was my second time at this salon and they did not. disappoint. I love this design... I will definitely be back for more

This is the best nail salon ever!! Leo never EVER fails me he is truly an artist. The shop is beautiful, clean and friendly. I literally love this shop!

The atmosphere when you first walk in is very professional. Henry and Peter helped me with my manicure and pedicure. Very professional, will definitely come back again! My nails look so good!