Top Nails

+1 336-361-0210

1560 Freeway Dr. # H, Reidsville, NC 27320 United States of America

Open Today: -

Quick Facts About Top Nails

Top Nails place has received mixed reviews from customers, with some highlighting strengths such as good service, reasonable prices, and friendly owners. However, there are also several weaknesses mentioned, including poor quality manicures, inconsiderate staff, long wait times, and unprofessional behavior. In analyzing the comments, it is evident that Top Nails place has both its strengths and weaknesses.

One strength of Top Nails place is the friendly and kind nature of the owners. Several customers mentioned that the people who own the salon are nice and sweet. This can create a welcoming atmosphere for customers, making them feel comfortable and appreciated. Excellent customer service is also mentioned by some customers, highlighting that the salon treated them like family and took their time to ensure customer satisfaction. This suggests that the staff at Top Nails place has the potential to provide a positive experience for customers.

Another strength mentioned by customers is the reasonable prices. Some customers were pleased with the pricing, suggesting that the salon offers competitive rates for their services. This can attract customers looking for affordable nail care services. Additionally, the manageable wait times mentioned by some customers indicate that the salon values the customers' time and strives to provide efficient service.

However, despite these strengths, there are some weaknesses of Top Nails place that customers have pointed out. One significant weakness is the poor quality of manicures. Multiple customers mentioned that their nails turned out uneven, lopsided, and messy. This indicates a lack of attention to detail and poor execution of requested nail designs. Such subpar quality can lead to customer dissatisfaction and negative word-of-mouth, potentially driving customers away.

Another weakness highlighted by customers is the inconsiderate behavior of the staff. One customer mentioned that when they requested a full set, the salon cut the nails too short without asking permission. When the customer asked for a fix, the staff refused to help. This demonstrates a lack of flexibility and a failure to prioritize customer satisfaction. Additionally, another customer mentioned experiencing rude and unprofessional behavior when the staff talked about her negative online review in front of her. This creates a hostile and uncomfortable environment for customers, thereby discouraging loyalty and positive word-of-mouth.

Furthermore, some customers reported issues with timeliness. One customer mentioned that the salon was 45 minutes late opening, causing her to miss getting her nails done before a wedding. Another customer mentioned being rushed during her appointment. These instances of tardiness and rushing can contribute to customer frustration and a lack of confidence in the salon's ability to manage appointments effectively.

Additionally, there are concerns about the salon's professionalism and hygiene practices. One customer mentioned feeling ostracized due to having MRSA on her leg, despite not being contagious. This highlights a lack of understanding and sensitivity towards customers with medical conditions. Another customer received acrylic nails instead of the requested SNS and noted that her nails were unevenly filed. This suggests a lack of attention to customer preferences and a failure to provide the requested services accurately.

In conclusion, Top Nails place has both strengths and weaknesses based on customer comments. The strengths include friendly owners, reasonable prices, and friendly service. However, weaknesses exist in terms of poor quality manicures, inconsiderate staff, long wait times, unprofessional behavior, and issues with timeliness and professionalism. These weaknesses can negatively impact customer satisfaction and loyalty, and therefore, Top Nails place should address these issues in order to improve their overall customer experience.

Best TL Reviews

the people who own this place are really nice and sweet. the service was not bad at all, wait time wasn't too long and the prices are decent. but I'm really unhappy with the way they turned out. my pinkies are two different sizes and the shape of most of them are lopsided. I wanted matte black coffin shaped and they claimed to have a matte top coat but he just wiped the gloss off with acetone as a 'matte finish' and the color was put on sloppy. I went because of the reviews, so I'm posting this to help anyone else before deciding to go here. if you want them to be perfect, go somewhere else for sure.

They were awful, very inconsiderate of what I asked for. I came for a full set, they cut the nails and asked if thats ok, I said no too short, they said I should have told them before they cut them, but they didnt ask me 1st before cutting, then they said they couldnt do my nails after that, I simply wanted them to fix it and they wouldn't..NEVER AGAIN. Total waste of time.

So I made an appnt for my nails to get done morning of a wedding and they were 45 mins late opening which several customers out there said they were a lot. I was upset they made me miss getting them done before the wedding, I made a comment on their fb about opening in a more timely manner so the very next sat I came to give them a shot again and they literally ran me out as I was soaking my feet. They were late about 10 mins opening again no big deal I wasn’t in a rush and soon as I stuck my feet in the bowl one young woman started pointing at me and saying this is the lady that left us something online. She was telling her customer that I LIED on a fb review right in front of me and when I ask the woman why she was talking about me to another customer she got louder and louder telling the other woman I was the one person who made the comment last week. I stepped out of the pedicure bowl because the older woman was now yelling and they honestly didn’t even attempt to stop a paying customer from leaving. I felt as though things were going to put of hand very quickly. I’ve never ever seen a place run like this and I actually hope I find out this place is a corporation and not privately owned so I can file a complaint. I will be with the calling the BBB.

I walked in looking to possibly get a new nail tech but after I left and was made to feel like I was contagious or something because I have MRSA on my leg. I am NOT contagious by any means at all unless you are the one to lance and drain this place without gloves. I will NEVER go back in this place again. I prefer returning to where I been going for over 5 years. I don't need to be treated like this just because I am NOT contagious.

I recommend to everyone, love this place! Helen does a wonderful job on my nails.... And they're so sweet...

I came in today and wanted my eyebrows for and my toes painted just paint and she wants to get an attitude after I just told her I wanted to just get painted , and she left my toes a mess and still wants to charge me more then what my eyebrows are , then I go get my eyebrows done and she just rushing I’m like in my head you mess up my eyebrows it going to be a problem. They just want you to get everything they want because they will charge you more then what it actually is.Terrible!!

Super friendly! Excellent customer service! I took 3 others with me to get our nails done for my wedding. They were excellent and treated us like family. Everyone was very pleased and they took their time to make sure everything looked amazing! I will happily go there from now on.

I went in for SNS and choose to do ombre and was given acrylic instead of SNS. I told the woman I wanted a small cut down on my natural nails and I got uneven almost completely filed down nails. My nails are messed up now I have to go pay someone to fix my nails the way the should have been done. I would give this place 0 stars if if was an option.