Quick Facts About Q Nails
Q Nails is a nail salon that has both strengths and weaknesses based on the comments provided. The strengths include excellent service, friendly and skilled nail technicians, attention to detail, personalized service, a clean atmosphere, a large selection of polish colors, and the ability to accommodate last-minute appointments. On the other hand, the weaknesses include issues with the owner's behavior, a feeling of being rushed at times, and concerns about professionalism and respect.
One of the major strengths of Q Nails, as mentioned by multiple commenters, is the excellent service provided by the nail technicians. They are described as friendly and skilled, taking their time to ensure the end result is perfect. The personalized service and attention to detail are appreciated by customers, with the technicians making sure they are happy every step of the way. This shows that Q Nails values customer satisfaction and strives to provide a pleasant experience.
The cleanliness of the salon is another strength mentioned by a commenter. Having a clean atmosphere is crucial in any salon, as it ensures a hygienic environment for customers. This is especially important for nail salons, where sanitary practices are essential to prevent infections and other issues.
Having a large selection of polish colors, both regular and gel, is a positive aspect of Q Nails. This allows customers to have a variety of options when it comes to choosing a color for their nails. The availability of a wide range of colors increases the chances of customers finding a shade that suits their preferences.
The ability to accommodate last-minute appointments is another strength of Q Nails. One commenter mentioned being fitted in on the same day they called to fix a bad manicure before a wedding. This flexibility and willingness to help customers in urgent situations can be a significant advantage for the salon.
However, Q Nails also has weaknesses based on the comments provided. One major concern is the behavior of the owner, Pong, as mentioned by a dissatisfied customer. The comment describes how Pong spoke rudely and disrespectfully to the customer, resulting in their decision to never return to the salon. This negative experience highlights a weakness in the salon's management and customer service.
Another weakness mentioned is a feeling of being rushed at times. While the overall service is described as excellent, there are instances where customers felt that they were not given enough time to choose their colors or make decisions. This could be perceived as a lack of attention and care for the customers' preferences and desires.
Furthermore, there are concerns about professionalism and respect in relation to the owner. The commenter who shared their negative experience mentions how Pong's behavior was embarrassing and disrespectful towards them in front of other customers. This raises questions about the treatment of long-time customers and the general attitude of the owner towards customers.
In conclusion, Q Nails has strengths in terms of excellent service, friendly and skilled technicians, attention to detail, cleanliness, a wide selection of polish colors, and the ability to accommodate last-minute appointments. However, there are weaknesses related to issues with the owner's behavior, a feeling of being rushed, and concerns about professionalism and respect. While the salon has positive aspects, it is important for the management to address and improve upon the weaknesses to ensure a consistently positive customer experience.
Best TL Reviews
Excellent service. The nail technicians were very friendly and did a great job. They took their time to ensure the end result was prefect. They made sure I was happy every step of the way.
DO NOT GO HERE. I am so appalled at how the owner Pong spoke to me, I will never step back inside. (I calculated how much I believe my mom, sister and I spent over our lifetime at Q Nails and I estimate it to be 1 mani/pedi/eyebrows/tip per month x 3 people x 12 months x 12 years = $11,340 ). Not giving 1 more penny to this place! Here was my last experience: I have been going here since I was 16 years old, Q Nails had just opened. My mom and I were probably customers number 1 and 2... over the years the owner Pong has been increasingly rude and disrespectful. I went in this week for a manicure and Pong said he could take me in 15 minutes so I told him I would be back in 5 minutes as I had to pick something up next door for my elderly grandmother, he immediately yelled at me and said 'you can't leave. If you leave no manicure for you.' After I questioned this, Pong then rudely said 'now you have to wait 45 minutes. I can't take you.' I know he did this in spite. I asked him why he changed what he originally said (he hates to be questioned) and then snapped on me again and literally told me to leave. It was quite embarrassing the tone he used towards me in front of other customers. Pong you should respect those customers who have been coming to you since day one. I feel bad for the nice ladies that work for him, as he thinks he's the most important person in all of Lancaster. Especially those who have spent THOUSANDS of dollars at your salon over the last decade.
My favorite nail salon in the area. They are all very particular and everyone does a fantastic job. Heidi and Jessica are my favorites. Be sure to book an appointment ahead of time, they fill up quickly.
Only nail place I love! Owners are so amazing as is the rest of their staff! All the nail specialists are invested in their work and all do an amazing job!! They know your name and the types of services u like! So helpful and always do an incredible job!! Highly recommend!!! ❤️ You won’t be disappointed! Thank you Q Nails for always making me feel at home and a great experience when I’m there!! ☺️ love my nails as always!
They let me sit in the chair for 20 minutes getting massages from the chair on all the settings while my toenails dried. Then I went to the drying light and sat there for another 15. Although it feels like they are worried about being paid, the technician was lovely. And she attacked my seriously messed up toenails and made them presentable. Thank you.
This is my go-to nail salon! All the staff is good, but Heidi and Jessica are especially great. They have a very clean atmosphere and run on time for appointments. They also have a very large color selection of regular and gel polish colors. Highly recommend!
A friend recommended this salon. I got the spa pedicure $50! It was amazing!! When my girl said I was done, I told her no ????! My toes look fantastic, my feet feel wonderful and even my legs are moisturized!! Totally recommend
They fit me in the same day I called to fix a bad manicure before a wedding. They took the time to help me find the exact color I wanted, which I greatly appreciated. Often, nail salons rush you to pick your color, but not here. Couldn't be more happy with how my nails turned out!
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Q Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
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