Quick Facts About Luxury Nail Spa
Strengths:
1. Positive reviews: Many customers express their satisfaction with the salon and their nail technicians. This indicates that Luxury Nail Spa has a good reputation among its customers.
2. Same-day appointments: The customer in the first comment mentions that she was able to get a same-day appointment. This shows that the salon is accommodating and able to provide convenience to its customers.
3. Skilled and attentive technicians: Customers appreciate the skills and attention to detail of the nail technicians. They specifically mention Marlenis and Natalie as providing excellent service and ensuring customer satisfaction.
4. Family-like atmosphere: The salon owners, Tommy and Natalie, are described as making customers feel like family. This creates a welcoming and comfortable environment for customers.
5. Cleanliness and adherence to guidelines: Customers mention that the salon is very clean and follows CDC guidelines. This commitment to cleanliness and safety is important, especially in a spa setting.
6. Reasonable prices: One customer mentions that the salon is reasonably priced. This can be a significant strength, as customers value cost-effective services.
Weaknesses:
1. Inconsistent quality: Two customers express dissatisfaction with their visits to the salon. One mentions that her nails did not last long and were damaged twice, while another mentions that her nails turned green/black and caused pain. These incidents suggest that there may be inconsistencies in the quality of service provided.
2. Lack of professionalism: The customer in the last comment mentions that her nail technician was on her phone with AirPods during the appointment. This indicates a lack of professionalism and attention to the customer's experience.
3. Lack of attention to customer concerns: Despite the issues faced by the customers in the negative comments, there is no mention of the salon addressing or resolving their concerns. This suggests a potential weakness in customer service and the salon's ability to handle customer complaints.
4. Limited expertise in specific services: One customer mentions that it is hard to find a good place for dip nails. While the customer had a positive experience with Tommy's work on dip nails, the negative comments about the quality of dip nails on subsequent visits indicate that the salon may have limitations in this specific service.
In conclusion, Luxury Nail Spa has several strengths, including positive reviews, skilled technicians, a welcoming atmosphere, cleanliness, and reasonable prices. However, there are also weaknesses, such as inconsistent quality, lack of professionalism, and limited expertise in certain services. It is important for the salon to address these weaknesses and focus on improving customer satisfaction to maintain a positive reputation.
Best TL Reviews
Moved up to Brooksville a few months ago and have been looking for a new nail tech. Went to my last salon for about 10 years and was very apprehensive about finding a salon I loved as much as them. Did some research last night and found luxury nails with some great reviews, called this morning and was able to get a same day appointment. Marlenis was my nail tech and she was great! I showed her the design i had in mind and she made it real life! She made sure I was happy with the way they were coming out through out the whole process. They came out beautiful and I'm very happy with them! She even offered if anything happens I can come back and get them touched up no charge! I definitely recommend them for anyone looking for a new salon or to try a new location.
Tommy and Natalie are Great people and run a great salon, they make you feel like family! Karen did my Ped-Gel Manicure last time and she did such a professional job! Prices are average Service is off the hook!
My Mom and I are regulars here. Everyone is amazing! They are friendly, professional, and they care about their customers. I am SUPER picky about my nails and Natalie makes sure she gives me her best every time.
I got my service with Natalie I love my manicure and pedicure I got a full dip set it looks very pretty and natural
Love this nail salon. They are very clean, follow CDC guidelines and require masking of all employees and customers. Owners are extremely accommodating and very reasonably priced.
Tommy is my Guy ???? Best nail salon in the area. Going there for years ????
My first and last time, went to get a gel manicure and my nails did not last 30 minutes, went back to get them fixed and the same girl tried to fix my nails The same way she did them before three nails on one hand were damaged and one nail on the other hand was smudged. She said they weren’t dry yet but why did she do it the second time around the same way I went home and they were damaged again. The only reason I did not go back is because I had a party to go to plus I did not want the same girl to do my nails. They weren’t dry again, I spent $36 plus a $10 tip for nothing don’t go there. I will never go back. She was on her phone with AirPods the whole time she was doing my nails.
Second visit
Went to have my dips redone and ended up with a green/black nail disgusting I had to get acetone and remove the dips my nail was in pain as it was rotting. The first visit was great not sure what he did differently but I’ll wait till my nails heal. So disappointed thought I had found a gem!!!
First visit
It’s hard to find a good place for dip nails, went there using google recommendations because I’m new in the area. Tommy is full of life and very personable does a professionally beautiful job I’m super pleased with my nails :) thank you will be back.
Place Pictures
Luxury Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
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