Quick Facts About Legends Barbershop
Legends Barbershop, as described in the comments, has a combination of strengths and weaknesses. Let's dive into each aspect in detail.
Strengths:
1. Quality of Haircuts: The majority of the comments praised the barbershop for its excellent haircuts. Customers mentioned that the barbers did an amazing job and that they enjoy getting their hair cut there. This highlights the skill and expertise of the barbers at Legends Barbershop.
2. Improvement in Toxic Environment: One comment stated that the barbershop has improved over the years as the toxic barbers are no longer working there. This implies that the barbershop may have taken steps to enhance its work environment, creating a more positive experience for both customers and employees.
3. Fast and Friendly Service: A positive review mentioned that the service at Legends Barbershop is fast and friendly. This indicates that the staff members are efficient and provide a pleasant customer experience, potentially leading to higher customer satisfaction.
4. Accommodating Special Needs: One comment expressed gratitude for allowing the customer to bring their ESA (Emotional Support Animal) dog into the facility. This showcases an inclusive and understanding approach towards customers with special needs.
Weaknesses:
1. Inconsistent Opening Hours: A complaint stated that the business did not adhere to its stated opening hours, which is indicative of poor management or organization. Failing to meet customer expectations regarding opening hours can lead to frustration and dissatisfaction, potentially impacting customer loyalty.
2. Poor Customer Service: The negative reviews brought attention to poor customer service experiences. Issues raised included being ghosted for a scheduled appointment, unresponsiveness to calls and texts, and combative behavior from a barber. These incidents highlight communication and service-related shortcomings that need to be addressed.
3. Inconsistent Haircut Execution: Some comments mentioned uneven hair length, going shorter than requested, and straggler hairs left after the haircut. These inconsistencies in execution suggest a lack of attention to detail or potential skill gaps among the barbers. Ensuring consistency in haircut execution is vital to maintain customer satisfaction and loyalty.
4. Price Increase: A comment expressed a hope that Legends Barbershop would return to its old prices. This implies that there may have been a recent increase in prices, which can potentially deter price-sensitive customers or lead to dissatisfaction if the perceived value does not align with the new pricing structure.
To address the weaknesses and leverage the strengths, Legends Barbershop should consider the following actions:
1. Improve Communication: Enhance customer service by ensuring prompt and proper communication. This includes promptly responding to inquiries, addressing customer complaints professionally, and properly managing appointments to avoid no-shows or ghosting.
2. Enhance Haircut Consistency: Provide thorough training and ongoing skill development for the barbers to ensure that they can consistently execute haircuts to meet customer expectations. Conduct regular quality checks to address any issues promptly.
3. Review Pricing Strategy: Evaluate the pricing structure to ensure that it aligns with the perceived value of the services offered. If there have been recent price increases, consider communicating the reasons behind them to customers to manage expectations and justify the changes.
4. Strengthen Opening Hours Management: Make sure the barbershop adheres strictly to the posted opening hours. If any changes need to be made, ensure customers are informed in advance through proper communication channels.
5. Continue Inclusive Practices: Maintain a customer-friendly atmosphere by accommodating special needs, such as allowing ESA dogs, and continue to prioritize inclusivity and accessibility.
By addressing these weaknesses and building upon their strengths, Legends Barbershop can improve customer satisfaction, foster loyalty, and enhance its reputation in the industry.
Best TL Reviews
It was a nice change of pace. My regular barber was busy so I dropped by and they did an amazing job. Side note, The toxic barbers that used to work there are gone if you haven't been there in 5+ years
If you post that your business is open from 10 a.m. - 8 p.m. CST then it should be. Great barbers. Poor customer service.
Left the hair length uneven across the top. Went way shorter than I asked, did the opposite of what I really wanted.
I literally just wanted a number 3 all the way around. Edges were good but straggler hairs everywhere on top. Maybe razors were not sharp? Won’t be going back.
Thank you for allowing me to bring my ESA dog into your facility today. I suffer from scalp Psoriasis and really needed to have a short cut. I am also a female Disabled Veteran. So, it was really helpful. The cut is ok too. Thanks again for helping me out today.
I had a appointment for 9:30am and got totally ghosted…. I called and texted and got no response!!!! So unprofessional!!!!!
Possibly the worst customer service I’ve experienced at a Barbershop. I asked Marvin very basic questions about the hair style I wanted and which guard lengths he used so that for the future I could correctly verbalize those exact specs. He was very combative and rude. He didn’t seem to get the concept that I was asking him questions about specs so that I could prepare myself for future interactions with him and articulate those exact specs during future visits. Asked him not to line up the front and he attempted to anyway. Very poor execution. Won’t be back.
The service is fast & friendly I always enjoy getting my haircut here, hopefully they’ll go back to there old prices.
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Legends Barbershop Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 06:00 AM - 06:00 PM |
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| Tuesday | 06:00 AM - 06:00 PM |
| Wednesday | 06:00 AM - 06:00 PM |
| Thursday | 06:00 AM - 06:00 PM |
| Friday | 06:00 AM - 06:00 PM |
| Saturday | 06:00 AM - 06:00 PM |
| Sunday | 02:00 AM - 04:00 PM |
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Location
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