Modern Barber Shop

+1 765-482-7732

202 S Lebanon St, Lebanon, IN 46052 United States of America

Open Today: -

Quick Facts About Modern Barber Shop

The Modern Barber Shop (MBS) has several strengths and weaknesses, based on the comments provided.

One strength of MBS is the positive feedback about Sierra and the entire shop crew. Customers appreciate their friendliness and humor, which creates a welcoming and enjoyable atmosphere. This strength indicates that MBS has a skilled and personable team, which is important for customer satisfaction and repeat business.

Another strength is the praise for the quality of the haircuts provided at MBS. Customers mention that they have received great cuts and recommend others to visit. This indicates that MBS has skilled barbers who pay attention to detail and produce satisfactory results. Positive word-of-mouth recommendations can lead to increased customer traffic and growth for the business.

The ability to make appointments and avoid long waiting times is another strength of MBS. Customers mention that they were able to easily schedule appointments and did not experience waiting upon arrival. This indicates that MBS has an organized system for managing appointments and provides efficient service to its customers.

Furthermore, the inclusion of a hair coloring service for both men and women is a unique feature that sets MBS apart from other barbershops. The ability for a husband, wife, and kids to all get their hair done in one place under one roof is convenient for families and could attract a larger client base. This strength indicates that MBS offers a diverse range of services to cater to different customer needs.

On the other hand, one weakness highlighted in the comments is the lack of communication regarding walk-ins. A customer mentions that they waited for 25 minutes without being informed about the wait time and availability. This indicates that MBS could improve its communication with walk-in customers by either having a sign or informing them about wait times upon arrival. Failing to address this issue may result in potential customers feeling neglected or frustrated, potentially leading to a loss of business.

Another weakness pointed out is the negative experience with an older barber who was rude and dismissive of customer concerns. This indicates a lack of consistency in customer service, as other employees are praised for their customer focus. Such negative experiences can have a significant impact on customer satisfaction and may deter them from returning or recommending the barbershop. To address this weakness, MBS should provide additional training and emphasize the importance of excellent customer service to all its employees.

In conclusion, the Modern Barber Shop has several strengths such as a skilled and personable team, positive customer feedback on the quality of haircuts, efficient appointment management, and a unique hair coloring service for families. However, there are also weaknesses, including a lack of communication with walk-in customers and inconsistent customer service. By addressing these weaknesses, MBS can improve its overall customer experience and solidify its reputation as a top-notch barber shop.

Best TL Reviews

I love Sierra. She is so awesome and funny. The entire shop crew is amazing. They are quick to service and will spend the time you need to be happy.

NO WALK INS!!!!! Walked in and sat there for about 25 minutes. Not a lot of people in there, figured they are professionals and will get to me and know the order of people. 1 gentlemen came in after me but he had an appointment. Understandable. Eventually a lady came out and informed me and the other walk ins that it would be an hour and a half until they had anything available. 2 grown men sat there knowing they didn't have time for the walk ins that came in and said nothing. After going to another barber I learned this is a trend with them and they have a client base and hardly ever take in anyone new. they need a sign in the front door or to say something when you come in, you know, like every other barbershop, salon, or general haircuts place everywhere.

I’ve been here many times and have gotten great cuts from great workers. I really recommend going here. That being said, I give it 4 stars instead of 5 because of an older man who cut my hair. He actually gave me a nice haircut, however he was pretty rude. He never spoke to me until the start and the end of the haircut, with an irritated tone whenever he spoke. I politely pointed out part of my haircut that was uneven and he insisted that there was nothing wrong with it and that nobody will notice so it’s not important. With every other worker customer satisfaction is their top priority, but not with this man. I don’t know why I tipped him $5. Anyways, with other employees I’ve had many great experiences. There was a lovely woman that I got to actually connect with on personal troubles, something I didn’t expect at all going into the shop. Overall, I do recommend going here, you’ll get a great haircut most likely. I would avoid the old man who works there though.

Best barber in town period. My go to whenever my mop needs trimmed/tamed My barber had the smoothest hand while using a straight razor, paid extra attention to detail moreso than others. And since you pay the barber directly, it's awesome to know where the money goes to

I got a pretty sweet cut by this place. I would recommend checking it out.

Yes they are wonderful people. My husband has been going there for over 10 years and I finally got my hair colored here. Wow, what a concept a place where a husband, wife and kids can go to under one roof to get there hair done. By the way my color turn out perfect!

Needed a good haircut. So tired of the lackluster cuts from other places that aren't so Great! Newer to town and chose MBS. I'm sold. I will be back. 10 out of 10. Next time though, I will make an appointment. Wonderful. Highly recommend!

Easy access, kind friendly staff, and simple to make appointment with no waiting upon my arrival!