Diamond Nails

+1 910-686-4466

8207 Market St, Wilmington, NC 28411 United States of America

Open Today: -

Quick Facts About Diamond Nails

Diamond Nails has a mix of positive and negative comments, providing a balanced view of the strengths and weaknesses of the place. From the comments, we can gather the following strengths and weaknesses of Diamond Nails.

Strengths: 1. Attention to detail: One customer praised Diamond Nails for their attention to detail and the ability to fix nails while preserving the prior French tips. This showcases the skill and expertise of the staff in providing quality service.

2. Reasonable price: A comment mentioned that Diamond Nails offers reasonably priced services. This can be a significant strength, as customers are always looking for value for their money.

3. Cleanliness: Despite some negative comments regarding cleanliness, one customer mentioned that the place was clean with a comfortable atmosphere. This suggests that they do make efforts towards maintaining cleanliness, which is crucial for any nail salon.

4. Friendly staff: Multiple comments mention the friendly and nice nature of the staff at Diamond Nails. This is an important attribute as it contributes to a positive overall experience for customers.

5. Customer recognition: A customer mentions that the staff at Diamond Nails always remembers them, even if they don't visit very often. This indicates that the salon values and recognizes their customers, creating a personalized and memorable experience.

Weaknesses: 1. Language barrier: One customer faced difficulty communicating with their nail attendant due to a language barrier. This can be a significant weakness as effective communication is essential for meeting customer expectations.

2. Poor service: A few comments mentioned issues with the quality of the service provided. Customers complained about painful and rushed pedicures, nails cut crookedly or too short, and a massage that was painful. These issues highlight a weakness in the overall delivery of service and customer satisfaction.

3. Unprofessional behavior: One customer had an awkward experience with a rude male worker who pushed for a different service. This kind of behavior can leave customers feeling uncomfortable and may deter them from returning.

4. Cleanliness issues: A comment notes that the salon was filthy, with dust and even a hair on the front stand menu. This suggests a lack of attention to cleanliness, which can significantly impact customer perception and satisfaction.

5. Inconsistent opening times: One customer arrived before the opening time but had to wait an additional 30 minutes as no one showed up to open the salon. This shows a lack of reliability and professionalism, which can be frustrating for customers who value their time.

In conclusion, Diamond Nails has some strengths such as attention to detail, reasonable prices, cleanliness (despite some comments suggesting otherwise), friendly staff, and customer recognition. However, they also have weaknesses including a language barrier, poor service quality, unprofessional behavior, cleanliness issues, and inconsistent opening times. Overall, Diamond Nails would benefit from addressing these weaknesses in order to provide a more consistent and satisfactory experience for their customers.

Best TL Reviews

I normally don’t write bad reviews but can’t believe how positive the reviews are for this place. Was recommended to try this place by some Facebook group… but it was the worst pedicure of my life. Painful and rushed. She was taking too much of my cuticle off. No care put in. The massage hurt.

I asked if they had Opi brand nail polish and my attendant didn’t understand me multiple times because of the language barrier, so I was stuck with the swatch ring she gave me, unhappy with color choices.

The place is filthy - dusty and there was a hair on the front stand menu when you check in. Just gross and couldn’t wait to get out of there. Never again.

Great pedicure! Tina did an excellent job and I will return. These lovely people could smile more oh, not too cheerful even though they are always busy

Cut nails crooked and too short as I asked them not too. Would never go back. They were nice and friendly.

Clean with a comfortable atmosphere , attention to detail and reasonably price. Fixed my nails and worked to not see the thinned areas in order save my prior French tips. A++++

I have been here many times but will not be returning. I arrived 10 minutes before the opening time. I waited 30 minutes and no one showed to open the salon. I am beyond disappointed but time is valuable. Ended up at the salon just down the street and was taken care of there.

I had a very awkward experience here with one of the male workers. He was talking me out of getting a dip manicure, and was pushing acrylic. I held to my guns and got the dip- he was bitter the whole time and rude. Even the other people I was with noticed he was rude. It felt awkward and I will not be going back. so weird.

The entire staff here is great! You can walk in (although you may have to wait a few minutes during the summer - they are always much busier then) or you can schedule an appointment for as little as an hour away. Their color selections for regular polish, gel, and SNS are great as well. Everyone is so nice and the work is meticulously done. I know of people who drive all the way across town to visit Diamond Nails and it's well worth the drive!

I love, love, love this place. This is the only place I go to get my nails done. We don’t go super often, and they still remember us every time. When I go without my mom they always ask where she is. Very nice people and they do such a great job.