Harwich Nails

+1 508-430-4380

1421 Orleans-Harwich Rd, Harwich, MA 02645 United States of America

Open Today: -

Quick Facts About Harwich Nails

Harwich Nails has received a mix of positive and negative comments, providing insights into both its strengths and weaknesses. Let's analyze these comments to understand the strengths and weaknesses of Harwich Nails.

Starting with the strengths, one customer praised Cathy, the owner, for doing a fantastic job on their nails. They mentioned that they got a dip (nail enhancement) and were satisfied with the color and smoothness. This indicates the salon's expertise in providing high-quality nail services. Another customer mentioned that Tyler, a nail technician at Harwich Nails, was detail-oriented and provided excellent service. They commented on the salon's friendly atmosphere and cleanliness, indicating a positive environment for customers.

Many customers seemed to appreciate the skill and creativity of the nail technicians at Harwich Nails. One customer mentioned that Tyler could recreate any design shown to him, ensuring customer satisfaction. Another customer complimented the salon for always delivering perfect results, even surpassing their expectations. These comments suggest that Harwich Nails excels in providing customized nail designs and meeting customer preferences.

Furthermore, the salon was commended for its professionalism and cleanliness. One customer specifically mentioned recommending Cathy and Tyler for their services, emphasizing their professionalism. Another customer pointed out that the salon is always neat and clean, reflecting a good attention to hygiene and maintaining a pleasant ambiance.

On the other hand, there were some criticisms and weaknesses mentioned in the comments. One customer had a negative experience with customer service, stating that the staff lacked etiquette and assumed they were not from the area. This suggests a need for improvement in customer service training and treating all customers equally. Another customer complained about the lack of effort from staff members, specifically mentioning their excessive use of phones during appointments. This reflects a lack of attentiveness and commitment to providing a satisfactory experience for customers.

Some customers expressed disappointment with the quality of the service provided. One customer mentioned that their nails were left unclean before applying the polish, while another highlighted the lack of lotion or gel application after the service. These comments indicate a need for better attention to detail and ensuring thoroughness in the nail services provided by Harwich Nails.

Additionally, there were complaints about the credit card charges not being mentioned upfront, causing surprise when seeing the charge later. This lack of transparency could be perceived as a weakness, as it may create distrust and dissatisfaction among customers.

Lastly, one customer mentioned a negative experience where their gel manicure removal was not properly done, resulting in nail damage. The customer felt that the nail technician did not show any remorse or apologize for the mistake. This highlights a weakness in customer care and communication, as it is important to address and apologize for any mistakes made by the salon.

In conclusion, Harwich Nails has various strengths, including skilled and creative nail technicians, positive customer experiences, professionalism, and cleanliness. However, there are areas that need improvement, such as customer service etiquette, attention to detail, transparent communication about charges, and addressing mistakes with appropriate apologies. By addressing these weaknesses, Harwich Nails can enhance customer satisfaction and further establish itself as a top nail salon in the area.

Best TL Reviews

Cathy the owner did a fantastic job on my nails. I got dip, the color is great and everything is nice and smooth! She really took her time to make sure I was satisfied. I will be returning in a few weeks to get my nails done again!

I was recommended to go to Harwich Nails by a customer that comes into my work. She said Tyler is “the best and very detail oriented” and my GOODNESS!! He did not disappoint!! I went very basic for my first visit but this salon will absolutely be my new go-to! Cathy and Tyler were very friendly and the salon is clean with a great vibe. 10/10, will definitely be back. Thank you again, Tyler!

2 words STAY AWAY!

Worst customer service etiquette I have experienced at a nail salon. Was recommended this place by a nurse I work with and I honestly was beyond disappointed.

The lady all of a sudden assumed I’m not from the area and right from the beginning she mentioned how I could get the nails (gelX) when I return to where I’m from. LOL beyond professional!

Minimal care or effort when associating with a customer from 3 of the staff members sitting around so busy on their phones. The guy doing my nails was so passive throughout the entire process. I showed him multiple nails he had left polish residue on and he said that’s okay? it’s absolutely not when you’re going to be doing powder over my nails that aren’t clean. Didn’t let me wash my hands before applying the polish, never applied any lotion or gel after the service. Absolutely hate how my nails came out. Just cheap, less than mediocre service at best. NOT WORTH YOUR MONEY!!

Ps they also won’t mention you get charged when using a credit card. You’ll only see it after it’s been charged.

Horrible business establishment!

Went in for gel manicure removal. He didn’t get it all off and damaged one nail. Never even said he was sorry. Left me sitting overly long with remover all over my hands ! Will never go back there

HANDS DOWN THE BEST PLACE TO GET YOUR NAILS DONE ON CAPE!!! always super nice and accommodating. Tyler can do almost any design you ask for and it always looks just like the picture you show him! If you need a sign to go here this is it :))

I go here regularly for my dip nails and toes. Cathy is excellent, professional & a sweetheart. I have recommended her & Tyler for any of their services. The place is always neat & clean.

They were super sweet and I love the way my nails turned out honestly it was perfect even better than I expected

TYLER, TYLER, TYLER!!! I wanted French Tips and boyyy did I get them! I was asked "low or high," Which I have never gotten asked before. The color was the basic white, which I was not disappointed with because he killed! SYMMETRY? Perfect. THE FOCUS? Beautiful. CONVERSATION? The best I've had with a nail tech. It was a great experience and I wish I lived in this area so I could come back daily!!