A2Z Nail Salon

+1 717-909-1951

2308 Patton Rd, Harrisburg, PA 17112 United States of America

Open Today: -

Quick Facts About A2Z Nail Salon

Strengths:

1. Clean and organized: Multiple comments mention that the salon is very clean and organized, which is an important factor for customers looking for a hygienic place to get their nails done. This shows that the salon prioritizes cleanliness and takes it seriously.

2. Friendly staff: Customers appreciate the friendliness of the staff at A2Z Nail Salon. One customer mentioned that everyone was very friendly, and another customer mentioned that even though they walked in without an appointment, they were treated respectfully.

3. Skillful and attentive technicians: Customers have praised the skills of the technicians at the salon. One customer specifically mentioned that Lana was amazing and did a great job on their deluxe gel pedicure. Another customer mentioned that even though the salon was busy and the technician had an appointment scheduled, they still took their time on their nails.

4. Availability: Multiple customers mentioned that they were able to get an appointment or walk-in without a long wait time. This indicates that the salon has good availability and flexibility for customers with different schedules.

Weaknesses:

1. Inconsistency in service quality: While some customers had a great experience at A2Z Nail Salon, others had terrible experiences. One customer mentioned that their nails looked terrible and were uneven, while another customer mentioned that their cuticles were bleeding during the service. These inconsistencies in service quality may indicate a lack of attention to detail or inconsistency in the skill level of the technicians.

2. Communication issues: A few customers mentioned communication issues at the salon. One customer mentioned that the technician did not say anything when they showed a picture of a design they wanted and instead did a completely different design. Another customer mentioned that the employee started talking in their language and did not say a word to them throughout the entire service. These communication issues can make customers feel ignored or misunderstood, leading to a poor overall experience.

3. Pricing and customer service issues: Multiple customers had negative experiences related to pricing and customer service. One customer mentioned that they were charged $60 for doing their own nails and had to pay for a pedicure they did not receive. Another customer mentioned that they were charged $20 to fix their nails that were chipped just one day after getting them done. Additionally, one customer mentioned that the employees were on their phones and did not thank them or show basic customer service etiquette. These issues can leave customers feeling undervalued and dissatisfied with their experience.

4. Allergic reaction: One customer mentioned experiencing a burning and itching sensation on their legs and feet after getting a pedicure at A2Z Nail Salon. However, the salon did not offer any resolution or refund for the issue. This indicates a lack of customer care or willingness to address customer concerns, potentially leading to customers avoiding the salon in the future.

Overall, A2Z Nail Salon has strengths such as cleanliness, friendly staff, and skilled technicians. However, they have weaknesses in terms of service consistency, communication, pricing, and customer service, as well as addressing customer concerns. Addressing these weaknesses can help the salon improve and attract more customers.

Best TL Reviews

Just had the best deluxe gel pedicure. I haven't been here in a very long time, but I'm on my feet all day and needed a treat. And a treat it was! Everything was very clean and organized, and Lana was amazing! My feet feel incredible and my toenails look gorgeous!

First time here and I love my nails! Everyone was very friendly. I walked in on a Wednesday around 3:45 pm w/o an appt and was treated very respectfully and she took her time even though she had an appt scheduled at 4:30. Will definitely be back!

I have been coming here for YEARS! I am so very sad and disappointed by the way they handled my business today. I came in for a manicure and pedicure and they offered me a delicious pedicure, which I said yes too. Then, they said nevermind they could t because she had an appointment. Okay, no problem. Then for my nails I show her a simple design. She says she can't do it, so I said I can. I do it, because it is literally just dots. And then they proceed to charge me 60$ for doing my own nails. I paid and tipped as I am also a part of the service industry. I just can't believe they had me pay for my nails which I did myself?! I would have happily just paid for my pedicure.

I’ve been here a few times and have had an okay experience, but this last time I was there was absolutely terrible. Everything was rushed and looked terrible. My nails were uneven and all completely different shapes. The lady made my cuticles bleed on 3 of my fingers. Then I showed a picture of a design I wanted and she didn’t say anything and just started doing a completely different design. Definitely not worth the money for the terrible quality and experience.

I was a walk-in after work on a Wednesday evening and only had to wait about 10 minutes. I wish they would have cut my nails a little shorter, but other than that, very good.

I made an appointment on Monday. That night 2 of my nails chipped on Christmas Eve. The manager , He did my nails...he had my cuticles bleeding. When i went into have them fix them..he did it in between customers n when i was done they were sticky. Christmas day, 5 of my nails, the paint was chipped off. I called n they told me to come in, they would look at them. I was told, i would have to make an appointment and the charge would be $20!!!! I should not have to pay $45 for nails that chip that day!!! To be charged $20 for them to fix them!!! Never let the male guy do your nails!! The old owners were great, i will never go back!!!

I will not be going back to this salon. My daughter and I went for manicures today, and because I opted for a regular manicure and not gel, the employee started talking in her language and did not say a word to me the entire time, except that it was going to take a very long time for my nails to dry in this weather. After giving her a tip, she did not even acknowledge me or say thank you. When we got up to leave after drying our nails, no one said goodbye or thank you. Instead, they were all on their phones. Unfortunate. Very poor customer service.

I won't ever go back to this place. Got a pedicure and then about 20-30 minutes after getting it but legs and feet started to burn. Went to the place and told them the scenario and they didn't do nothing because there was no evidence shown to my legs and feet burning and itching. The manager seems like he didn't care and he didn't want to give my money back because there was no hives or rash. So they won't be getting my business ever again.