Quick Facts About L & B Nails
L&B Nails Place, based on the comments provided, has several strengths and weaknesses. Let's analyze them in detail.
Strengths:
1. Excellent service: Multiple customers mentioned the great service at L&B Nails Place. Mary, one of the technicians, received a special mention for her exceptional skills and ability to make the customers feel comfortable and valued. This demonstrates that the staff at L&B Nails Place prioritize customer satisfaction.
2. Professionalism: The comment stating that the salon is "always so professional and kind" emphasizes the professionalism exhibited by the staff. This is a positive attribute as it helps build trust and loyalty among customers.
3. Relaxing atmosphere: One customer mentioned the great atmosphere at L&B Nails Place, which enhances the overall experience for customers. A calm and comfortable environment can contribute to customer satisfaction and make them want to return for future services.
4. Good prices: The comment highlighted that the salon offers services at decent prices. This could attract price-conscious customers seeking quality nail services without breaking the bank.
Weaknesses:
1. Limited options for custom nails: One customer stated that L&B Nails Place has limited options for custom nails. This suggests that the salon may not offer a wide range of choices for customers who want unique designs or personalized nail art. This limitation could be a drawback for those seeking more intricate or specialized designs.
2. Durability issues with nails: Another customer mentioned that their nails came off just two weeks after the service. This indicates a potential weakness in the quality and longevity of the nail services offered at L&B Nails Place. Customers expect their nail treatments to last for a reasonable amount of time, so this feedback is concerning.
3. Poor handling of customer complaints: The comment regarding a terrible job on a customer's wife's nails and the subsequent blame shifting by the salon is a major weakness. The lack of accountability and refusal to offer a refund is highly unacceptable. This incident not only resulted in dissatisfaction but also tarnished the salon's reputation. Failing to address customer complaints appropriately can have a negative impact on customer retention and attracting new customers.
4. Lack of customization for weird toenails: While one comment praised the salon for accommodating a customer's 93-year-old mother with unique toenail requirements, it also implies that this level of attention is not consistently provided for all customers. This suggests a potential inconsistency in service quality and customization, which may affect some customers' overall experience.
In conclusion, L&B Nails Place has several strengths, including excellent service, professionalism, a relaxing atmosphere, and good prices. However, there are weaknesses that should be addressed, such as limited options for custom nails, durability issues with nails, poor handling of customer complaints, and inconsistencies in customizing services. By addressing these weaknesses, L&B Nails Place can further enhance its customer experience and reputation in the market.
Best TL Reviews
Been going to Mary for years and she’s absolutely amazing! She got my nails looking gorgeous for the holiday season!
I’ve been going to this place for seven years. They are always so professional and kind. I love to see that the business is growing. They take walk-ins but I would suggest calling ahead now on weekends and during after school hours. I always get a pedicure and have a relaxing time.
Great service and kind ppl :) you can tell they have loyal clientele. Great atmosphere, decent prices for their services, but have limited options for custom nails.*update since coming here 2 weeks ago my nails are already coming off :/
Did a Terrible job on my wife's nails . When she complained they blamed her fingers. Absolutely unacceptable. Not only was $35 wasted but she was insulted as well. I well do everything in my power to make sure people know about this place so this does not happen to someone else. They could have at lest offered a refund. Will be leaving a review on their Facebook page and better Business bureau. Wish I could add a picture of her messed up nails.. now I have to go somewhere else to get them fixed.
Quick and friendly service. I'm so happy with the polish and conversation :)
Love this place! I brought 8 ladies from my bridal party there and though we had to take turns we had so much fun and they were so accommodating. All of the nail technicians did a beautiful job. Cannot say enough to ugh good about them. Won't be going anywhere else. ❤️
Took us right in and didn’t rush us through. They did a fantastic job!!
Best place for me. Mary makes you feel like family. Love her. Great staff, friendly, helpful. Mary and Ann are exceptional. My 93 year old mom has very weird toenails, and Ann takes extra time to do a really great job. ❤️❤️❤️❤️❤️
Place Pictures
L & B Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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