Unique Nails

+1 408-370-7182

1632 W Campbell Ave, Campbell, CA 95008 United States of America

Open Today: -

Quick Facts About Unique Nails

Unique Nails is a nail salon that has received a mix of positive and negative comments from customers. In order to analyze the strengths and weaknesses of the salon, we will consider the recurring themes and sentiments expressed in the comments.

Strengths:

1. Customer service: The owner of Unique Nails is praised for being nice, calm, and not rushing customers. This indicates that the salon values personalized service and ensures that customers feel comfortable and attended to during their visit.

2. Responsiveness to customer needs: The owner's willingness to order a specific nail color powder for a customer demonstrates a commitment to meeting individual preferences. This attention to detail suggests that Unique Nails values customer satisfaction and aims to fulfill specific requests.

3. Quality work: Many customers express satisfaction with the quality of the services provided at Unique Nails. The positive remarks about the owner's nail work indicate that the salon employs skilled technicians who deliver good results. The fact that customers recommend Unique Nails to others also speaks to the salon's ability to consistently provide satisfactory services.

4. Cleanliness and efficiency: Several comments highlight the salon's cleanliness and efficiency. Customers appreciate the fact that the salon was not crowded and that there was no wait time. This indicates that Unique Nails manages its appointments well, creating a pleasant and efficient experience for clients.

5. Talented nail technicians: Customers specifically mention two nail technicians, Tammy and Brandon, who are praised for their exceptional work. This suggests that Unique Nails has skilled and talented professionals who are able to meet the specific nail needs and preferences of customers.

Weaknesses:

1. Inconsistency in service: While most customers are satisfied with their visits to Unique Nails, there are a couple of instances where customers had negative experiences. One customer complained about feeling neglected while receiving a pedicure, indicating that the salon may not consistently provide attentive service to all customers. Another customer expressed disappointment with the quality of their nails, including nails popping off and being crooked. This suggests that there may be inconsistencies in the skill level of some technicians or in the quality control processes at the salon.

2. Poor customer handling: One negative review mentions that a customer felt discriminated against and left unattended while others were promptly served. This raises concerns about the salon's customer service and potential issues with racial discrimination. Such incidents can significantly impact the salon's reputation and customer loyalty.

In conclusion, Unique Nails has several strengths, including good customer service, responsiveness to customer needs, quality work, cleanliness, and talented nail technicians. However, it is important for the salon to address the weaknesses identified, such as inconsistencies in service and poor customer handling. By ensuring consistent service quality and addressing any customer complaints or concerns promptly, Unique Nails can further enhance its strengths and improve overall customer satisfaction.

Best TL Reviews

I found this gem looking for a new nail shop. The owner is very nice and calm. I didn't feel rushed. She is responsible with prices and did good work and I'm picky. She even said she would order a color powder for my nails. She put acrylic over my real nails and I'm happy with them. I should of maybe went shorter. The salon wasn't packed and no wait. I don't like high traffic salons this spot was perfect for me.

Tammy is a rockstar! She always goes above and beyond to help her clients. I fell into that shop not too long ago and then found out a friend of mine who's had the most glorious nails every week at church used to go to the same woman! I am so glad that I found Tammy and her shop. Definitely check her out if you haven't already. Another time, I also got a pedicure for men amazing woman there and she got the callous is off so well that my feet have stayed the same several weeks after the pedicure. Everybody cares for their patrons with love and attention in this salon! (If I could give them 6-???? or more, I would!)

Tammy has a new customer ???? she did an amazing job on my nails. My friend Dawnn suggested Unique nails to me, it did not disappoint! I was seeing my nail tech for 5 yrs, and was unhappy but scared to try a new place. I am so happy I did. I will recommend Tammy to all of my friends. Thank you Tammy!???? She understood the assignment ????????

Quick, clean, and affordable! Got my nails done for a pageant and couldn’t be happier! Will definitely be coming back, ask for Tammy!

I finally found a nail tech that I love! So so happy with his work and the salon!

Brandon is top tier.

New to the area & I have tried two different salons that I wasn’t happy with. Finally found Brandon & couldn’t be happier.

Thank you so much for making my nail dreams come true!

Brandon is AMAZING!!! My set lasted me 4 weeks with no broken nails! He gets the set right always ! and if i don’t like something he changes it right away !

Went here for a pedicure on 6/10/22 just before my due date. Seated promptly at the pedicure bowl. While my feet were in the water and polish removed. Two customers walked in and were seated right away, my nail tech left me to work on them. She even took her seat and tools with her to show she clearly wasn't coming back. I waited 10 minutes before leaving. I will not be returning due to poor customer and possible race discrimination.

This used to be my go to place for my nails. But not after this last experience. I went on Monday to get almond shaped blue gel nails. I had my then 11 month old little boy with me. I went to Tina. Initially Tina did a good job. However. On Tuesday my pinky nail on my right hand popped off. Then on Wednesday my pointer finger on the same hand popped off. I finally got a babysitter for my son and went back today (Friday). I told them what happened and then I got Tina again. She told me it was my fault they popped off because my son wouldn't sit still. She was manhandling my hands the whole time. And for the duration of this session continued to blame me. She never once apologized. I am so disappointed. To top it off she made my pointer finger crooked. I was so tired of the horrible way she treated me I didn't even press the issue. I will never be going back to this establishment.