Coco's Unisex Inc

+1 914-699-0466

158 Gramatan Ave, Mt Vernon, NY 10550 United States of America

Open Today: -

Quick Facts About Coco's Unisex Inc

Coco's Unisex Inc has several strengths based on the comments provided. Firstly, the staff members are frequently described as nice, sweet, and polite, creating a positive and friendly atmosphere for customers. This is an important factor in creating a positive customer experience. Many customers also appreciate the quality of the service provided, particularly when it comes to wash and blowouts, hair dye, and treatments such as the keratin treatment.

Another strength of Coco's Unisex Inc is the loyalty it has built over the years. One customer mentions that they have been going to the salon for over 15 years, indicating a strong customer base and trust in the salon's services. This loyalty suggests that Coco's Unisex Inc has been successful in retaining customers through their quality of work and customer service.

The Monday-Tuesday deal, where customers receive a free deep condition, is also seen as a strength of Coco's Unisex Inc. This deal provides an added incentive for customers to visit the salon and take advantage of the promotion. Offering deals and discounts is an effective strategy for attracting new customers and encouraging repeat business.

However, despite these strengths, there are also several weaknesses that Coco's Unisex Inc needs to address. One recurring issue mentioned by customers is a language barrier between the staff and customers. This barrier has led to miscommunication and dissatisfaction in some cases, such as not getting the desired hair dye color. To mitigate this issue, Coco's Unisex Inc should consider having pictures or visual aids to assist with communication and ensure that customers' expectations are met.

Another weakness highlighted by customers is the inconsistency in pricing. One customer mentioned being charged more for a similar service on their second visit. This inconsistency can lead to frustration and dissatisfaction among customers. Coco's Unisex Inc should implement a clear and transparent pricing structure to avoid confusion and ensure that customers are charged fairly for the services they receive.

Additionally, there are complaints about the time it takes to receive services at Coco's Unisex Inc. Some customers mention being left under the dryer for an extended period due to the limited number of staff members available. This extended waiting time can be inconvenient and frustrating for customers, especially if they have other commitments or time constraints. Coco's Unisex Inc should consider hiring additional staff members to improve efficiency and reduce waiting times.

Another weakness mentioned is the unprofessional behavior exhibited by one of the older staff members. Customers reported feeling discriminated against and ignored during their visits. This kind of behavior reflects poorly on the salon and can lead to negative word-of-mouth and loss of customers. Coco's Unisex Inc should address and resolve any issues of unprofessional behavior promptly to maintain a positive reputation among customers.

Furthermore, there are complaints of unsatisfactory haircuts and hairstyling. Customers express disappointment with the stylist not following their desired cut and leaving their hair looking disastrous. Additionally, the lack of response or attempt to rectify the issue when brought up by the customers reflects poorly on the salon's customer service. Coco's Unisex Inc should ensure proper training and supervision to ensure that stylists are capable of delivering the desired cuts and styles consistently.

In conclusion, Coco's Unisex Inc has several strengths, including a friendly staff, quality service in certain areas, and a loyal customer base. However, there are also weaknesses that need to be addressed, such as the language barrier, inconsistent pricing, long waiting times, unprofessional behavior, and inconsistent haircuts. Addressing these weaknesses will help Coco's Unisex Inc improve the overall customer experience and maintain a positive reputation in the salon industry.

Best TL Reviews

The staff are very nice. I was charged 37 dollars the first time with wash rollers leave in conditioner and a black knitted cap and loved it. I went for the second time today and I just got a wash rollers and blow out and flat iron and they charged me more. Tried to tell the lady that and she didn’t wanna hear it. I wasn’t too happy about that and I will

Not be returning again. My hair is a lil below my shoulder.

They were very sweet, very nice. I felt the wash was rushed i took out a weave i had in for over a month i needed a SCRUB lol... other than that no issues, Thumbs up ???????? will definitely return

I had a good experience overall. However, the dye color I wanted was not what I received. Luckily, I liked the color. Slight language barrier was probably the cause so its helpful to have pictures of what you want.

The only hair salon I goto for my wash & blows, hair dye, ponytails...etc! I love when staff wash my hair. Best ???????? 100% Been going for over 15yrs. Imma regular

The older woman near the bathroom very unprofessional. Today I went was finished the dryer two Hispanic woman walks in she proceeded to was both of them however I’m sitting at the dryer finish she looks at me talking in Spanish. I will never go back Prejudice

I did the keratin treatment and it came out beautifully. Teresa and Cruz are both polite, wonderful ladies, thanks to you both.

This my very first time coming here and it seemed like some people's hair look very nice. So I took a chance. I don't know who cut their hair but when I got my haircut it was a disaster the woman who cut my didn't follow the cut I wanted. She just cut anyway she felt like cutting my hair. looks horrible and I am not happy at all. I told her and she didn't say anything to make it better. She made me wait for someone else to dry my hair it felt like I was playing musical chairs Then the older woman there who was very nice and try to fix my hair by blowing it out and used the curling iron. This morning was my first day back to work and I was so embarrassed. I'm not ever going there again.

They are such nice people and I love their Monday Tuesday deal where you get the free deep condition but this salon needs more help. It's only 2 people that work here and 3 on the weekend. Yes, ladies that means they leave you under the dryer longer. The workers are really nice and the work is good but the time it takes to get the job done is beyond me.