Zena's African Hair Braiding

+1 845-343-0124

97 Wickham Ave, Middletown, NY 10940 United States of America

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Quick Facts About Zena's African Hair Braiding

Zena's African Hair Braiding place has both strengths and weaknesses based on the comments provided. In order to analyze them properly, it is essential to categorize them accordingly.

Strengths: 1. Good quality braiding: One customer mentioned that their braids turned out good and they loved the end result. Another customer mentioned that their box braids lasted for six months and were very pretty. 2. Painless braiding: A customer appreciated that the braiding process was painless, indicating that the braiders were careful and considerate. 3. Hair provided: The salon provides hair for the braiding, which can be a convenience for customers who may not have the necessary extensions. 4. Spacious shop and amenities: The shop was described as spacious, and they have a TV where African movies are played. This can enhance the overall experience for customers.

Weaknesses: 1. Inadequate customer service: Several customers mentioned experiencing poor customer service. They felt ignored and that the braiders did not pay attention to them. Some even mentioned that the braiders would only speak among themselves in a different language, making the customers feel excluded. 2. Appointment delays: Customers mentioned waiting for extended periods even after making an appointment. Some had to wait for up to an additional hour to get in the chair, which can be frustrating and inconvenient. 3. Lack of variety in styles: The salon seems to offer limited or basic styles, and they may refuse to try new or modernized styles, making it difficult for customers looking for something unique. 4. High pricing: One customer mentioned that the total cost for their box braids was $195, which was higher than expected. This can be a deterrent for budget-conscious customers. 5. Hair quality and technique: A customer mentioned that they were not informed that they needed to purchase more packs of hair for the style they wanted, resulting in poorly spaced faux locs. Another customer mentioned that their hair was braided too tightly, causing bumps on their neck.

In conclusion, Zena's African Hair Braiding place has strengths in terms of good quality braiding, painless technique, provision of hair options, and a spacious shop with amenities. However, it also has weaknesses related to poor customer service, appointment delays, limited style options, high pricing, and issues regarding hair quality and technique. These weaknesses can negatively impact the overall customer experience and may need to be addressed for the business to improve and retain its clientele.

Best TL Reviews

My hair came out good. I got box braids done. For over an hour, I was waiting to get my hair done since there were other clients that arrived before me. It was awkward waiting around at first, I felt like I was getting ignored. Then once I got in the chair, it took over 5 hours to finish my braids. Which was expected for that hairstyle. The good thing is that they provide hair for the braids. They charge more based on the length & how much extensions were used. My total came up to $195. Much more than what I was expecting to spend. One thing I will add, is that the braiding was painless. I did appreciate that.They have a TV & play African movies. The shop is spacious enough. It was an ok experience in general, got the job done with my hair. Wouldn't say I'd be excited to return though.

You can definitely find better places to braid your hair in Middletown. The braiding here is decent but basic, they do not try new modernized styles so don’t bother asking for anything out of the ordinary because they will say no. The braiders can tend to be rude sometimes, they barely interact with the customers and only talk amongst themselves most of the time in a different language. Even if you have an appointment most of the time you will still be waiting there extra time to get in the chair, I’ve waited 30 minutes - 1 hour after my previous appointments because they were not finished with another person. A braider cancelled my appointment without notifying me and when I came and she wasn’t even there after speaking with her on the phone.. after that they lost me as a valued customer.

Not going back, DONT GET CROCHET FAUX LOCS, paid $100 for the service, tipped 20%, the style only lasted 10 DAYS.

I asked if they do faux locs and the answer was immediately "No." Sensing my departure, they offered to do crochet faux locs instead. Terrible idea.

My hair texture is 3B/C. I volunteered to detangle myself while I waited my turn to be in the chair. I do have a lot of hair, so I get it. At one point, the lady handed me the blow dryer so I could do it myself because she wasn't being careful with getting pass the knots.

I was never told I didn't buy/have enough packs of hair, which was 5pks. I was dismissed like it was meant to look this way. Exposed cornrows with poorly spaced faux locs.

My neck still has bumps from overly tight braiding.

Attached is the after photos.

My braids came out amazing next time I will share pictures. I I loved my braids.

Her and her colleague did a excellent job Xena is beautiful inside and out I love the service and I got to watch great movies while getting my hair done

I took my son there to get his hair braided for the first time when I got there to pick him up they told me never to bring back again because the pain from the pulling on his hair that is very disrespectful to tell that to a customer If I could give them no stars I would of.

I had a appointment for 9:30 am and was kept waiting for 10 extra minutes. The whole time I was there, they were talking instead of braiding! Not just small breaks to talk, for the full 5 hours! The braids came out nice though!

a young lady braided my hair, she was very sweet, she did everything i asked for she was being gentle with my hair. my box braids lasted 6 months and they were so pretty. i took them out and there was no problem brushing my hair i definitely recommend