Queensland Nails & Spa

+1 781-397-0539

703 Eastern Ave, Malden, MA 02148 United States of America

Open Today: -

Quick Facts About Queensland Nails & Spa

Queensland Nails & Spa has received a mix of positive and negative comments, indicating both strengths and weaknesses of the establishment. The following analysis breaks down these comments to highlight the strengths and weaknesses of the business.

One of the clear strengths of Queensland Nails & Spa is the friendliness of the staff. Multiple comments mention that the girls at the salon are nice and friendly, making customers feel comfortable and welcomed. This is important as it contributes to a positive overall experience for clients.

Another strength of the salon is their ability to handle natural nails. One customer mentions that they did a great job on their very short natural nails, which may suggest that the technicians at Queensland Nails & Spa are skilled in taking care of natural nails and providing the necessary services, such as cleaning cuticles and shaping.

Affordability is also mentioned as a strength. One comment notes that the salon offers affordable services, specifically mentioning that getting cuticles cleaned and nails done cost only $20. This can be attractive to customers who are looking for quality services at a reasonable price.

However, there are also some concerning weaknesses that have been pointed out by customers. One major issue brought up in a comment is racism within the salon. This is a serious allegation and can have severe consequences for a business. Discrimination of any kind is unacceptable and can lead to the closure of the establishment if not properly addressed and rectified.

Another weakness highlighted by a customer is the requirement to pay upfront before the nails are completed. This practice seems to be inconsistent, as two white women were given preferential treatment and were not required to pay upfront. This inconsistency in service can lead to feelings of unfair treatment and dissatisfaction among customers, which can negatively impact the reputation of the business.

Quality of work is also a concern expressed by some customers. Comments mention issues with slanted nails, smudged polish, and messy work. It is essential for a nail salon to provide high-quality services and pay attention to detail to ensure customer satisfaction.

Customer service is a weakness that stands out in a negative comment. The customer mentions encountering rude employees and feeling overcharged. A negative experience with employees can greatly affect a customer's perception of the salon and deter them from returning or recommending the business to others.

Despite these weaknesses, there are still positive comments that highlight the professionalism and excellent work done by the staff at Queensland Nails & Spa. The positive experiences of customers who leave feeling good and satisfied reflect a strength of the salon in terms of providing great service and maintaining professionalism.

In conclusion, Queensland Nails & Spa has both strengths and weaknesses based on the comments provided. The strengths include the friendliness of the staff, their ability to handle natural nails, and affordability. However, weaknesses are present in the form of alleged racism, inconsistent payment policies, issues with the quality of work, and negative customer service experiences. Addressing these weaknesses is crucial to ensure the success and reputation of the business.

Best TL Reviews

The girls are nice and friendly. I needed a break from acrylic cause my nails got damaged so bad, and they did a great job today in my very short natural nails. The cleaned my cuticles by pushing them back and cut the extra old and ugly cuticles for a pretty affordable 20 bucks.

First of all they are very RACIST! 2nd, they want $$$ upfront w/out nails even being completed. But gave preference to two white women who didn't have to pay upfront. This is how you get your business shut down when you act like this and discriminate

They are the best!!! I always leave feeling so good

I got a gel full set and my nails are slanted and nail polish on my skin. Paint bubbles and just all around messy work.

I just looooove this place! So fast and friendly. Always a great job.

My first time there on Friday and they recommended I go with a new spring gel color in pink. Not even 24 hours later and the tips of my nails have changed colors from a cute pink to a dingy orange and look absolutely gross.

Not happy at all with the outcome. Just want to get this removed.

Rude employees. And was definitely overcharged. Worst experience ever. Left with tears in my eyes! Didn’t even get the style that I wanted! Horrible experience.

Great place to have your nails done,very professional. They all do a great job.