Castle Nail Spa

+1 309-454-9395

1730 Bradford Ln #205, Normal, IL 61761 United States of America

Open Today: -

Quick Facts About Castle Nail Spa

Castle Nail Spa is a salon that offers nail services, including acrylics, manicures, and pedicures. While there are a few positive comments about the salon, the majority of the comments highlight its weaknesses and negative experiences. These comments will be analyzed to provide a comprehensive understanding of the strengths and weaknesses of Castle Nail Spa.

Starting with the strengths, one positive comment described the technician David as a 10/10, praising his efficiency and the comfortable environment of the salon. This indicates that Castle Nail Spa has the potential to provide good customer service and a pleasant experience. Additionally, the commenter mentioned that the salon is clean and appreciated the small towels available in the drawers. A clean environment is crucial for a nail salon to maintain hygiene standards.

However, the negative comments far outweigh the positive ones. One recurrent weakness mentioned in multiple comments is the poor technique and lack of professionalism of the technicians. One customer shared their devastating experience where the technician tried to remove their acrylic nails by prying them off with another nail, causing extreme damage and pain. Another comment mentioned that the nail artist did not ask for preferred nail shape and had difficulty understanding color preferences, showing a lack of attention to customer needs and preferences. These incidents indicate a lack of proper training and expertise among the technicians at Castle Nail Spa, leading to unsatisfactory results for the customers.

Furthermore, several comments highlight poor customer service and rude behavior from the staff. One customer mentioned that when they requested a color change, the staff members were not only argumentative but also disrespectful. Such behavior not only creates an uncomfortable environment for customers but also reflects unprofessionalism on the part of the staff. Another comment mentioned an incident where the technician grunted when asked to file nails more, further adding to the uncomfortable experience.

Hygiene and cleanliness are essential aspects of a nail salon, but multiple comments indicate that Castle Nail Spa lacks in this area. One customer commented that the facility is dirty and that the technician never changed the dirty bowl for a clean one. Another comment mentioned that the salon stopped caring about cleanliness after COVID-19 restrictions were lifted. These observations raise concerns about the salon's ability to maintain proper hygiene practices, putting customers at risk of infections and other health issues.

In terms of overall quality, many comments mention dissatisfaction with the results of the manicures and acrylics. Customers complained about clumpy and uneven nails, indicating a lack of attention to detail and poor execution of nail services. One commenter even mentioned having to spend extra time and effort to fix the nails after leaving the salon. Additionally, there was a mention of a sign on the wall discouraging customers from complaining and asking for refunds, suggesting a history of customer dissatisfaction and a lack of accountability on the salon's part.

Another weakness highlighted in the comments is the inconsistency in service quality. While some customers had initially positive experiences with Castle Nail Spa, they later experienced disappointing visits. One commenter mentioned that after several satisfactory visits, they had a pathetic experience where the manicurist gave them the wrong colors and displayed a negative attitude. This inconsistency in service quality can lead to a lack of trust and confidence in the salon among customers.

Lastly, there was a comment mentioning a customer who developed a fungal infection and had a flare-up of psoriasis in their hands and fingers after visiting Castle Nail Spa. While it is unclear whether the infection was directly caused by the salon, this comment raises concerns about the salon's hygiene practices and ability to prevent such infections.

In conclusion, the strengths of Castle Nail Spa include the potential for good customer service, a comfortable environment, and a clean facility. However, the weaknesses highlighted in the comments outweigh the strengths. These weaknesses include poor technique and lack of professionalism among the technicians, poor customer service and rude behavior, a lack of attention to cleanliness and hygiene, unsatisfactory results in nail services, inconsistency in service quality, and concerns about hygiene practices leading to potential infections. Based on these comments, it is evident that Castle Nail Spa has significant room for improvement in various aspects of its operations to provide consistent, high-quality services and create a positive and safe environment for its customers.

Best TL Reviews

If I could give 0 stars I would. Me and my mom went to have a mother daughter day but it end with me walking out in tears!!! I previously had dip with tips on. All I wanted was then to take off the previous nails off and put on different tips on since I wanted a different shape. I sat down in Tiff chair and she started to cut down my previous nails which is normal. But then she proceeded to grab a new tip to pry off each of my nails. Which lead to all of my nails ruined and left 3 of them bleeding!!! I will never come back here again!!!

‼️absolutely terrible‼️ I have had several bad experiences at this business. Went in to get my acrylics removed and instead of soaking my nails he began to dig underneath them to try and rip them off using a loose acrylic nail from inside his drawer. It left my nails extremely damaged and it was very painful. He refused to use a different method to remove them. Today I decided to try again and have them remove my acrylics and he spent FORTY-FIVE minutes going back and forth between having me soak my nails and trying to file off the old acrylics. He then nicked my fingers twice causing them to bleed. I refuse to pay for that kind of service, not to mention the facility is dirty and he never once changed out the dirty bowl for a clean one. I walked out and will never be returning.

The nail artist did not even ask for my preferred nail shape and definitely did not understand when I was trying to explain what colors I wanted. When I asked her to file my nails more, she grunted. Super uncomfortable.

Later, I did not like the color after application and when i requested for a color change, they not only argue, they were rude and disrespectful.

Anyway! I am going back home with a pathetic orange glitter nails ????

I have tried a lot of nail places in the area and I’m sorry to say that this is on the bottom of my list. I’m giving it 2 stars because the tech was absolutely lovely. Kind, sweet, inviting… but the manicure was a disaster. It was clumpy, uneven, and I spent a half-hour after I got home refinishing and sculpting them to a showable state. The funniest thing was there was a sign on the wall that said, “No complaining and asking for a refund after you leave the shop. Ask before you leave.” Yeah, I think they’ve had trouble before. I wish them the best. I hope they hone their skills a bit more. I won’t be returning.

My first 4 visits to this nail spa were okay that is the only reason for 3 star rating. Today it is pathetic. I asked for a number 088 and 214 and the manicurist gave me another color all together and the attitude was so negative that it wAs difficult to even fix my nails. Dont waste your hard money in this place. I just am disappointed will never visit the place

David by far was a 10/10. I rushed in after work and was immediately sat down and taken care of! The environment was comfortable and not too much. They are beyond clean and I loved the little towels you guys had in the drawers. You guys gained another client today and thank you so much for a comfortable environment I can’t wait to come back.

I really wish I read the reviews before going in there. I have never had someone try to pry off my acrylics with another nail before. I left with nails thin and uneven. Definitely damaged to the point they need to be left alone and grow out. But I totally believe the other reviews about nails being ripped off. 0 outta 10.

Had been going to Castle for years & then once Nico had left I feel like everything went down hill. I ending up getting a fungal infection in my hands & fingers causing me to have a flare up of psoriasis. Dirty nasty salon, stopped caring about cleanliness after covid restrictions lifted. I no longer can get acrylic nails because of this salon, seriously believe they shouldn’t even be open anymore but to each their own. Beware ????❤️