Quick Facts About Fantastic Beauty Supply
Strengths:
1. Wide variety of products: Customers appreciate that Fantastic Beauty Supply always has what they need. This indicates that the store carries a diverse range of beauty products, catering to different needs and preferences.
2. Excellent customer service: Many customers praise the friendly and helpful staff at Fantastic Beauty Supply. They are willing to go above and beyond to assist customers and answer any questions they may have.
3. Convenient payment options: Catherine from one of the comments mentions that she was able to make her purchase through Zelle payment. This indicates that Fantastic Beauty Supply offers multiple payment options, making it convenient for customers to complete their transactions.
4. Stocked with the latest trends: According to one customer, Fantastic Beauty Supply is always stocked with the latest hair fashions and more. This demonstrates that the store keeps up with the current beauty trends and ensures that customers have access to the latest products in the industry.
5. Wide selection of brands: The store offers a wide variety of different items and brands, making it a one-stop shop for beauty enthusiasts. This indicates that Fantastic Beauty Supply maintains strong relationships with multiple brands, providing customers with a comprehensive selection to choose from.
6. Clean and well-maintained store: A customer mentions that the store is clean, which creates a positive shopping environment. A clean and organized store reflects attention to detail and professionalism, contributing to a pleasant shopping experience.
Weaknesses:
1. Inconsistent policies: One customer mentions a negative experience with the store's exchange policy. They were accused of stealing items even though they presented a receipt. This suggests that there may be inconsistencies in the implementation and communication of store policies, leading to customer dissatisfaction and confusion.
2. False accusations: Another customer states that they were falsely accused of stealing and experienced harassment from the store's staff. This incident indicates that the staff may lack proper training in handling potential theft situations, leading to negative experiences for innocent customers.
3. Neglectful employee behavior: A customer shares a negative experience in which the sales attendant did not provide appropriate assistance or make the customer feel valued. This reflects poorly on the employee's professionalism and customer service skills, potentially leaving customers feeling ignored or unwelcome.
4. Lack of staff presence in certain areas: A customer mentions that there was no attendant initially in the wig section, which made it challenging for them to know the protocol. This indicates that there may be issues with staff availability or scheduling, leading to instances where customers are left unattended or unsure of what to do.
5. Potential delays in product availability: While it is mentioned that the store is willing to order products for customers, this indicates that there may be limitations in terms of immediate product availability. This could lead to delays in obtaining certain items, potentially inconveniencing customers who require them urgently.
6. Lack of posted policies: A customer mentions that the store accused them of violating a policy that was not posted. This suggests that the store may need to improve its communication of policies and ensure that customers are aware of them to avoid misunderstandings and conflicts.
In conclusion, Fantastic Beauty Supply has strengths such as a wide variety of products, excellent customer service, and convenient payment options. However, the store also faces weaknesses in terms of inconsistent policies, false accusations, neglectful employee behavior, lack of staff presence in certain areas, potential delays in product availability, and lack of posted policies. Addressing these weaknesses can lead to an even better customer experience and improve the store's overall reputation.
Best TL Reviews
they always have what i need. my favorite beauty supply store
Thank you Catherine for your kindness in making it possible to get the items I wanted through zelle payment. I appreciate you..
My husband and I came to exchange items. We walked into the store with the items in our hands. We then brought the items we were going to exchange to the counter, presented our receipt, and one of the workers tried. By saying we needed to see him first, if we w to exchange items. He then stated that this is the policy but their isn’t any posting of said policy. As a resident of Paterson I am extremely offended that I was accused of stealing $18 of items when I presented the receipt.
My favorite Beauty Supply Store! Customer Service is great and it's nothing they won't stop what they're doing to help you. Always stocked with the latest hair fashions and more.
This beauty supply store has absolutely everything a woman could need. They are clean, polite and have a wide variety of different items and brands as well. And their wig collections are to die for. I love this place.
I used to go to this hair salon a lot. I purchased items for the big events in my life. My wedding, my birthday, vacations...I would shop there first. Recently they falsely accused me of taking something from the store, because the alarm went off after I walked out. Once I gave them my purchase to check and I showed them what was in my pocketbook (which I did not have too), they still wanted to see more. I refused and called the police. But before police arrived I guess they checked their cameras and saw *nothing* and came running and apologizing. I still waited for the police and filed a harassment report. Please please be weary of this company.
I have been a fantastic beauty customer since middle school. Recently went in to purchase my first wig. When I go into the wig section, at first there is no attendant. Not a big deal for me but, like I said first wig. Don't really know the protocol. I tried on a wig without a cap. Totally my bad. Again I repeat I don't know the protocol. The sales attendant eventually comes in without announcing herself, not sure how long she was standing there, tells me to just leave the wig I tried on a shelf. And then continued to not actually help me or ask if I even needed help. But she continued to talk to her friend. I just think you need to watch how your workers come off to paying customers.
This beauty supply store usually has a wide variety of hair and products as well as products in bulk. Their prices are reasonable and if you need something, they do not mind ordering it for you.
Place Pictures
Fantastic Beauty Supply Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
How to go there
Location
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