Quick Facts About New Bobos Nails & Spa Inc
New Bobos Nails & Spa Inc has several strengths and weaknesses based on the comments provided.
Strengths:
1. Responsive Booking Process: One customer mentioned that they requested a booking through Google and received an instant response, which was super helpful. This indicates that the salon is efficient in handling online bookings and providing prompt customer service.
2. Knowledgeable Staff: Another customer mentioned that they showed a photo of the desired nail design and the staff knew exactly how to achieve it. This demonstrates that the staff at New Bobos Nails & Spa Inc are skilled and experienced in nail art and can deliver creative and personalized designs.
3. Friendly and Pleasant Staff: Multiple customers commented on the friendliness and kindness of the staff. This indicates that the salon has a warm and welcoming atmosphere, which can greatly enhance the customer experience.
4. Thorough Manicure and Pedicure: One customer mentioned being pleased with the outcome of their gel mani and pedi, stating that the services were thorough. This shows that the salon pays attention to detail and ensures that customers receive high-quality nail treatments.
5. Membership Rewards Program: The salon offers a free membership and rewards customers who pay with cash with double points. This loyalty program can incentivize customers to return and build a strong customer base.
Weaknesses:
1. Painful Nail Service: A customer mentioned that during the nail service, the technician clearly disregarded their pain despite expressing discomfort. This indicates a lack of attentiveness and care for the customer's well-being, which can lead to negative experiences and potential issues.
2. Lack of Transparency in Pricing: Some customers expressed concerns about the salon offering additional services without disclosing the price beforehand. This lack of transparency can result in customers paying more than they initially expected, leading to dissatisfaction.
3. Inconsistent Nail Quality: One customer mentioned that their nails fell off and chipped within a week of getting the service, even after being convinced by the manager that the new UV gel extension would last longer. This indicates a lack of consistency in nail quality and possibly inadequate application techniques.
4. Rushed Service: A customer mentioned that the salon appeared to rush the technicians, leading to an unsatisfactory experience and uneven nails. This suggests that the salon may prioritize quantity over quality, impacting the overall customer experience.
5. Poor Customer Service from Owner: One customer expressed disappointment with the owner's lack of response and concern when they complained about their experience. This indicates a lack of proper management and customer service skills, which can negatively impact the salon's reputation.
In conclusion, New Bobos Nails & Spa Inc has strengths such as responsive booking, knowledgeable staff, friendly atmosphere, thorough services, and a membership rewards program. However, the salon has weaknesses including painful nail services, lack of transparency in pricing, inconsistent nail quality, rushed services, and poor customer service from the owner.
Best TL Reviews
I requested a booking through Google and received an instant response which was super helpful. When i got to the place it was just opening up and i was nicely greeted by Grace. I showed them a photo of what I was looking and they knew exactly how to do it. I got gel French ombre and a normal pedicure. If you’re looking for fun nice designs definitely come here.
I went here for the 3rd time today to get a dip power. The girl was nice but my finger nails literally still hurt.She kept filing my fragile nails with the machine even after I told her it was burning and I was flinching. You can even see the marks the machine left on my nails. Not coming back again. Only reason I’m giving them 2 stars is because the staff is nice.
Muy buena atención todos son muy amable
Very nice people, I love how they do my nails, the only complaint I have is they offer you extra service , without tell you the price, and the end you finish paying too much money, be very care full with them, they trying to be smart with you packed! I give 4 stars because I like how they do my nails.
It was my first time here. Got a gel mani and pedi for $83. Miki did my hands and one of the guys did my feet. Unfortunately, I forgot his name. I was very pleased with the outcome of my nails. My manicure and pedicure was thorough and the staff is friendly. They offer a free membership. If you pay with cash, you get the double the points.
When I came into the salon they greeted me and had me seated which was a pleasant surprise . Very nice people and sweet. I love the nails I got, very well
Designed .. just the only concern is that the middle finger is very thick with the powder .. overall everything was great ..
I have never in my life written a review for anything. I’ve been coming to bobo’s for 2 years now to get my nails done. And let me tell you I used to love it, until they got a new owner. I approached the owner (I think he was the owner) today after I had my service done and I told him that I always came here, but ever since they run the place I see them rushing the girls to finish their job and move to another client. The girl that was doing my nails today was doing a great job, until the guy came to rush her because he kept taking clients that HE DID NOT HAVE ROOM FOR! I understand they want to take as much clients as they possibly can, but that is not the way to go. Now I have glue and red stains (from color) all over my skin. I asked if she could even the shape of three nails that were uneven and she got upset. I told the owner I come there to have a relaxing time and this was definitely NOT IT. I am even more upset that he did not say anything. He just stood there and looked at me. Like I told him, I will not be coming back.
I have never written a bad review but I am honestly so disappointed with the quality of nails here. I called before coming in asking how much gel acrylics would be, and I was told that they would cost $55 on the phone. When I was at the salon there was a sign advertising a new type of uv gel extension and when I asked my nail tech, who happened to tell me she was the manager, what the UV nails were and how much they cost, she told me they were the same price as gel acrylics and also convinced me to get them because they would last longer. Not even a week later, and two of my nails fell off and chipped in half. 3 days later most of my nails either broke or fell off out of nowhere without me doing strenuous activities. And then when I was ready to pay, Bobos charged me $85, after telling me it would be $55.
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New Bobos Nails & Spa Inc Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:40 AM - 07:30 PM |
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| Tuesday | 09:40 AM - 07:30 PM |
| Wednesday | 09:40 AM - 07:30 PM |
| Thursday | 09:40 AM - 07:30 PM |
| Friday | 09:40 AM - 07:30 PM |
| Saturday | 09:40 AM - 07:30 PM |
| Sunday | 10:00 AM - 06:30 PM |
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