Quick Facts About Medo's Italian Restaurant
Medo's Italian Restaurant has received a mix of positive and negative comments, which highlight both the strengths and weaknesses of the establishment. In terms of strengths, one commenter mentions that the food is really good, and they particularly enjoy the BBQ chicken wings. This suggests that the restaurant has a diverse and tasty menu that caters to varying tastes. Furthermore, another reviewer praises the ambiance of the restaurant, stating that it aligns with their perception of an Italian eatery. They also compliment the attentive and efficient service provided by their waitress, Kimberly, which indicates that the staff are well-trained and professional.
However, the comments also reveal several weaknesses that Medo's Italian Restaurant needs to address. Numerous customers have voiced their dissatisfaction with burnt food. One person mentions that their chicken Alfredo was burnt and the sauce tasted old, while another states that their fries were burnt. These instances suggest a lack of attention to detail and quality control in the kitchen. It is essential for the restaurant to ensure that their food is cooked properly and that the ingredients are fresh.
Another common complaint revolves around poor customer service. One individual explains that when they complained about their burnt food, the manager had an employee handle the situation and refused to provide a replacement or refund. This kind of response can be perceived as unprofessional and neglectful of customer concerns. Similarly, a customer with a corn allergy asked the staff about the ingredients, and although the waitress was unaware, the manager loudly blamed the customer for the misunderstanding. This display of poor customer service not only ruined the customer's experience but also created a negative atmosphere for other diners.
Moreover, there are allegations of mistreatment and verbal abuse towards the restaurant's employees. While these comments may not directly impact the customers' experience, they reflect negatively on the restaurant's reputation and ethical practices. It is important for Medo's Italian Restaurant to prioritize the well-being and fair treatment of their employees to maintain a positive image.
Additional weaknesses mentioned include the quality of frozen deep-fried appetizers and the presence of a vape cloud in the dining area. These aspects contribute to a less than satisfactory dining experience and create an unwelcoming atmosphere. Ensuring that all aspects of the dining experience are consistently pleasant is crucial for enhancing customer satisfaction and loyalty.
In conclusion, Medo's Italian Restaurant has both strengths and weaknesses. The positive comments commend the delicious food, diverse menu, and pleasant ambiance. However, the negative feedback draws attention to burnt food, poor customer service, mistreatment of employees, and subpar appetizers. Addressing these weaknesses is crucial for the restaurant to maintain and improve its reputation, retain customers, and attract new ones.
Best TL Reviews
Ordered 2 chicken Alfredo got my chicken super burnt the sauce is not good it tasted super old . I call to complain and the manager had her employee talk instead of her talk to me and I asked if I would take it back if she could give me another one and she said no I had to pay full price worst place ever and they have lost my business. In response to your comment about keeping the food. Why are you lying i told the employee's I would gladly take it to you and you said no you have to pay full price for your replacement. So you can try to lie all you want my husband has worked in a restaurant longer than you guys have been in business. An he said it himself that the way the food was sent out was unacceptable.
Ordered the big medos burger. Nothing about it was big. The fries were also burnt. After showing the picture to the manager Karen she said that the fries are just dark sometimes. Also said they ordered new burger patties and that's all they had now. The burgers are literally the size of slider patties. Maybe a tiny bit thicker but that's it. They offered a refund if we returned the burger and fries. Instead of just saying "hey let me knock a few bucks off your bill" especially since we are regular customers. So now I will never order from them again. I look forward to the reply blaming the customer since they seem to do that in a lot of the reviews.
Edit: They called me back a little while later and asked did we want another burger and fries. I declined but wanted to say they did make a effort. I was over the whole situation by then and ready to go bed after working 3rd shift.
I ordered take out, I ordered a steak and cheese Stromboli and it was I can swear 90% cheese and only tiny bits of steak, I have ordered from there many times...but I was very disappointed in my Stromboli today.
If that"s how their going to do their customers, I won't be back!!
The food is really good. It's so hard to choose my favorite dish because they have such a large menu. But I have to say my absolute favorite has to be their BBQ chicken wings! I love all flats. It is so good!.????????????????????
Went to this restaurant and I asked the waitress if the food was made with cornmeal because I am highly allergic to all corn and she said NO so I then ordered it. Then the cook came and spoke to me about it. I do not blame the waitress for she didn't know. But the manager or owner preserves to talk about it very loudly to where everyone in the restaurant could hear and she blamed it all on me even though I asked before ordering. It made me cry and very upset to where I would not eat my meal. And it ruined my birthday dinner with my loved one.
The pizza and Stromboli were amazing. The frozen deep fried apps ehh yuck. Didn't appreciate the cloud of whatever vape the maybe off Duty employee crop dusted the dining room with. It was rather disgusting to watch the cloud leave her mouth like a freight train and then have her hack up a lung as she passed our table. It's a shame I can't give 5 stars. I hadn't been there for nearly 5 years but was in the area and remembered that it was awesome. The in-house cooked food seems to be consistent from what I remember but all other aspects have definitely taken a nose dive.
I’ve heard that this restaurant treats their employees so bad, so much mistreatment, used to love this restaurant, but will never come back here, or recommend this place to anyone, absolutely horrid place.
underpaid workers who are verbally abused every time coming here, Karen needs to learn respect and be more aware of her actions, just because she has teenage daughters, doesn’t mean she should act like one, this woman is grown, and still decides to act like a child. I’ve heard some people who worked here suffer depression just coming here, be better, you own a restaurant, maybe start acting professional??
I have seen this place for many years but I have never been until now and I'm sorry about that. I have been missing out, but now I know. Medo's Italian Restaurant is what I feel a Italian restaurant should look like the ambience was pretty perfect. Our waitress was Kimberly and she was great. She had to walk the length of the restaurant to get our drinks and refills and believe me when I tell you that there was plenty refills, God bless Kimberly I know she got her steps in that day. She never let our drinks run out at any time. Our food was brought out piping hot and in a timely manner. Not only was Kimberly nice and a great waitress but the rest of the staff was awesome also. They did great picking there staff. The food was delicious as well. I got the cheese steak and oh my gosh, I could eat that from there every single day! It was one of the best I've ever had. The bread was crunchy and that just completely made the sandwich! There's a sign in the window that says that their cheese steak is the best in town and they wasn't lying either! If you like cheese steaks you must get you one from there! The cheese steaks come with a bag of potato chips. My mom got the Tuesday special which was the baked ziti with garlic bread and a salad for $6.99. It was really good and big enough to share too. If you haven't been to Medo's Italian Restaurant you should definitely go. You won't regret it. If you liked what I had to say please let me know by hitting the like button. Thank you so much.
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Medo's Italian Restaurant Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible restroom
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Wheelchair accessible parking lot
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Wheelchair accessible seating
Popular for
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Solo dining
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Dinner
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Lunch
Atmosphere
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Casual
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Cozy
Crowd
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Tourists
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
Health & safety
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Staff wear masks
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Staff required to disinfect surfaces between visits
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Staff get temperature checks
Dining options
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Dessert
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Dinner
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Lunch
Planning
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Accepts reservations
Service options
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No-contact delivery
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Takeout
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Delivery
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Curbside pickup
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Dine-in
Offerings
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Quick bite
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Coffee
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Comfort food
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Small plates
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Kids' menu
Amenities
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Restroom
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Good for kids
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High chairs
Today
Opening Hours
| Thursday | 11:00 AM - 10:00 PM |
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| Monday | 11:00 AM - 10:00 PM |
| Friday | 11:00 AM - 11:00 PM |
| Sunday | 02:00 AM - 10:00 PM |
| Wednesday | 11:00 AM - 10:00 PM |
| Tuesday | 11:00 AM - 10:00 PM |
| Saturday | 11:00 AM - 11:00 PM |
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Location
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