Sephora Nail Salon

+1 704-243-4698

3905 Providence Rd S D, Waxhaw, NC 28173 United States of America

Open Today: -

Quick Facts About Sephora Nail Salon

Sephora Nail Salon has both strengths and weaknesses based on the comments provided. It is important to note that these comments may not necessarily represent the overall experience at the salon, as individual experiences can vary.

Starting with the strengths, many customers complimented the quality of work done by the nail technicians, particularly Cassie. This indicates that the salon employs skilled and knowledgeable staff who are able to provide satisfactory nail services. The fact that Cassie is mentioned multiple times for her expertise is a positive aspect, as it shows consistency in the quality of work.

Another strength is the variety of nail polish colors available at the salon. One customer mentioned that the staff helps them choose the best color when they are having difficulty deciding. This suggests that the salon has a wide range of options, which can be appealing to customers who value having a diverse selection to choose from.

Multiple customers also praised the natural appearance of their nails after receiving services at the salon. They mentioned that the nails did not look thick or artificial, indicating that the salon focuses on providing natural-looking results. This attention to detail and dedication to customer satisfaction can be considered a strength.

Additionally, some customers appreciated the availability of same-day appointments and prompt service. The salon's ability to accommodate last-minute appointments and minimize waiting times suggests efficient management and organization. This can be a positive aspect for customers who value convenience and timely services.

However, there are also some weaknesses mentioned in the comments. One recurring theme is poor customer service and instances of rudeness towards customers. This is a significant weakness as it can greatly impact the overall customer experience. The negative comments highlight instances of discrimination, refusal to provide promised services, and even calling the police on a customer. Such behavior can leave a lasting negative impression on customers and hinder the salon's reputation.

Another weakness mentioned is the inconsistent appointment scheduling and communication. One customer mentioned having difficulty making an appointment and being given conflicting information about availability. This suggests a lack of effective communication and organization, which can cause frustration and inconvenience for customers.

It is also worth noting that some customers expressed concerns about the salon's cleanliness and hygienic practices. While one customer praised the sanitization of equipment, others raised issues with unsanitary conditions. This inconsistency in opinions regarding cleanliness raises concerns about the salon's adherence to proper sanitation standards.

Lastly, a few customers mentioned a need for more staff due to the salon often being full. This suggests that overcrowding and longer waiting times may be common issues. Addressing this concern by hiring additional staff could help improve efficiency and customer satisfaction.

In conclusion, Sephora Nail Salon has strengths in terms of skilled technicians, a variety of nail polish colors, and producing natural-looking results. However, weaknesses include poor customer service, inconsistent appointment scheduling, potential cleanliness issues, and the need for additional staff. These factors should be taken into consideration when evaluating the overall quality of the salon.

Best TL Reviews

5 star! Just look at the picture, you can see the quality of the work that Cassie does; she even will pick out the best color for me when I can't decide between the other 3000 choices!! I am always complimented on my nails. Thank you Cassie!

This was a horrible experience. My daughter and I went there for pedicures. We were not offered any other option other than the basic pedicure. When the guy started to polish my toenails I realized he had not massaged my foot. When asked about it, he giggled and said no...he was not going to massage my feet. As I sat there waiting for the woman to finish my daughter...I realized the other customer, who happened to be white, got a full foot massage. When I voiced my concerns about paying full price when I had not received the service I paid for...the owner became argumentative and refused to give a discounted rate. She told me everyone gets the same thing - which I witnessed was not the truth. She proceeded to call the police on me when I said I would not pay full price. I simply asked for $5.00 off to compensate for the lack of service I received.

Terrible customer service and terrible service!!! We have got to stop allowing service businesses to get away with not providing good service. Please do not continue to keep these racist people in business.

This mail salon is just as bad as K&E in waxhaw. Terrible customer service and dishonest employees. I booked 2 fills for my little sisters birthday (even mentioned it on the phone) when i arrived they said i never called to make an appointment then decided i actually did call and only made one. Then they said they couldn’t do my little sisters nails. Just go to Charlotte to get your nails done. It’s worth it.

This place was recommended by a friend. My daughter & I called and got an appointment the same day. They were great! Cassie did a fill on me and my nails look great! Most places make my nails so THICK....not this place, they look very natural. She spent a good amount of time, correcting the thickness and someone else painted them. She took her time and the Gel polish looks great.

My daughter went here today and they were absolutely horrible to her. In reading over all of the reviews, I see they have a history of being rude to customers...especially ones who aren’t white. My daughter is white but has arthritis in her hands. They told her they couldn’t do her nails because it was “weird” and they called her annoying and then told her to leave. I came up to find out what in the world they did to make her nails bleed and they told me they were going to call the police after they hurt her! I’ve never been talked to or treated that way in a business in my life. They do not deserve anyone’s business.

I was looking to become a regular customer in a salon closer to my new home. I have tried several salons in the area , none of which I would choose to become a regular. This was my last option. The owner (I assume) was not friendly to me at all. I called to make an appointment. I explained what I needed- one finger of SNS due to a split. She told me that she had no availability at all that week. Wow, I thought. This takes 25 minutes. She agreed to see me at 8:00 am. When she arrived, she wouldn’t speak to me. I went in and sat down. Once she discovered that it was for only one nail, she told me that I didn’t say that when I made the appointment. Well, someone wasn’t listening. All she heard was SNS and this could be a language issue, I don’t know. But either way, here I was. She complained that she had to come in so early and that it was ‘a waste of time’. She went on and on …’NO way’, she kept saying. I felt horrible. I had to get up at 7:00 am too with nowhere else to go. Then, a customer (a regular I presumed as they knew each other) came in. The shop opens at 9:30 and it was only 8:30 so apparently her arrival at 8:00 was NOT a waste of time. I just feel horrible. I don’t understand why people treat other people in this way. I wanted to share and hope that if you go to this salon, you have a better experience. Back to the drawing board on finding that new place.

After reading reviews of other nail salons and being treated very rudely by one salon over the phone, I decided to give Sephora a try. I am glad I did! I had to bring my 96-year-old mother in law somewhere to get a mani/pedi and needed someone that would take their time with her and a place that would make an appointment and keep it so we wouldn’t have to wait longer than 10-15 minutes. I get a pedicure as well. We were taken back within 5 minutes of arrival. The staff was very friendly and professional. They took their time to do an excellent job on both of us. It was an extremely pleasant experience and we will definitely be back again!

This place is great! I just recently started going here because a shop near by lost my business. And I am so happy I did! Cassie is great! She’s knowledable and friendly and they sanatize everything. My gel has been lasting almost 3 weeks and they always look great! Do not believe the bad reviews! Yes, sometimes they are full, but in my eyes, they’re doing something right then. Would you rather them tell you yes, and you sit there for an hour or two or them tell you they’re full upfront and you can schedule something? I would recommend some more staff, just for revenue purposes, but I love it here! I recommend it to everyone.