Peacock Nails and Hair Salon

+1 508-459-9999

120 Stafford St, Worcester, MA 01603 United States of America

Open Today: -

Quick Facts About Peacock Nails and Hair Salon

Peacock Nails and Hair Salon has received mixed reviews, with both positive and negative experiences reported by customers. When analyzing the strengths and weaknesses of the salon, it is important to consider the various aspects mentioned in the comments.

Strengths:

1. Skilled and patient technicians: Several customers appreciated the skills and professionalism of the technicians at Peacock Nails and Hair Salon. They praised the thoroughness and attention to detail displayed during their treatments.

2. Affordable prices: Some customers were satisfied with the prices charged for their services, particularly for the pedicures. The affordability of the salon may attract budget-conscious customers.

3. Good conversation and polite treatment: One customer mentioned that they were treated politely and engaged in good conversation during their visit. This positive interaction with the staff creates a welcoming atmosphere.

4. Variety of services offered: Peacock Nails and Hair Salon offers a range of services, such as spa pedicures, gel powder nails, acrylic nails, and eyebrow waxing. This variety allows customers to have multiple needs fulfilled in one place.

5. Positive sense of community: One reviewer mentioned that the salon has become like family to them. This highlights the potential for a strong sense of community and customer loyalty.

Weaknesses:

1. Poor communication and customer service: The owner of the salon was criticized for poor communication and disrespect towards a customer. This incident could indicate a lack of customer service training and may lead to negative experiences for other customers.

2. Long wait times: Multiple customers complained about long wait times, even when they had made prior appointments. This can be frustrating and inconvenient, especially when customers have time constraints.

3. Inconsistent quality: Some customers reported inconsistencies in the quality of their nail services. Concerns included rushed treatments, uneven nails, inadequate filing, and poor nail designs. This suggests a lack of consistency in the skills and attention to detail of the technicians.

4. Durability of nail art: Customers mentioned that their nail designs did not last long, either chipping or fading within a short period. This may indicate a need for improvement in the application techniques and products used for nail art.

5. Inattentiveness to customer preferences: Several customers commented that the technicians did not fulfill their specific requests, such as nail length and polish finish. This lack of attention to detail and disregard for customer preferences can lead to dissatisfaction and a negative overall experience.

In conclusion, Peacock Nails and Hair Salon has both strengths and weaknesses. While the salon has skilled technicians, affordable prices, and a sense of community, there are concerns about poor communication, long wait times, inconsistent quality, short-lasting nail art, and inattentiveness to customer preferences. Addressing these weaknesses through improved customer service, efficient scheduling, consistent quality control, and better attention to customer preferences could enhance the overall experience and reputation of the salon.

Best TL Reviews

Thank you to “Amy” who did my pedicure; she is wonderful, patient, kind and respectful. But the owner is trash. I went there yesterday I was on the phone with my sister they gave me a price for the deluxe pedicure of $55and stated that it included gel polish. My sister and I was so excited to hear that and I even promised to bring my sister there when she’s in town. After my pedicure the owner no said my total is $70 and I asked why as that’s not what she told me when I came in and I even called my sister and she repeated exactly what the owner had told me. Instead of the owner apologizing that she made a mistake; she started yelling at me. I had no problem paying the $70 but the way she went about it was disrespectful and she’s trash.

Came in on the recommendation of my daughter and I am so glad I did. Got a spa pedicure with French polish. The pedicure was amazing. The technician took over and hour with me and I did not feel like I was being rushed at all. The pedicure included paraffin wax, and hot stone massage along with all the usual bells and whistles. Best part is the pedicure with the French was only $50 before tip. Will most certainly be coming back here regularly.

I never make reviews online! But I've made an appointment here twice now and once with a friend so that there would be little to no wait. Both times I sat for 45+ minutes waiting to get started on. as well as the second time started my friend and I an extra hour apart after waiting for one of us to even get started on (don't mind a little apart but that long is crazy and I needed to get my car!)- spent 2 1/2 hours total there. 2 of the hours being bounced to different chairs and people because the women who was going to give me a new full set gave me a refill (3rd time now) and stated "she had an appointment coming so she will do what she can then wait for someone else to finish my nails" brushing off the fact that I also had an appointment. Once finally in a seat to get paint the nails were rushed , can still see paint dots from last nail design / color , uneven , not filed well, and didn't paint full nail. Will not be going back for a third time.

I called ahead to make sure I could walk in and had no wait at 4:30pm. I was treated politely and had good conversation. It was an hour from sit to finish including an impulse of getting my eyebrows waxed. Very good quality gel powder nails. Awesome color selection.

You get what you pay for regarding acrylic nails and nail art. I had simple designs take a long time (1hr-2hrs on two occasions) and not last without chipping or removal of the design same day or a day after. Refill is $25 new set was $45 for no gel and it shows. Won’t be coming back

Best nail place ever. They are at this point my family

I just got my nails done not even 3 days ago and this is how they look. Horrible service. Don’t recommend.

Everything I asked for they did the opposite...I told them the length was fine they filed the hell out my nails.. the nails on my right hand are longer than the nails on my left hand I told them shiny they gave me matte...they did a better job on a Friday afternoon with every chair full and people waiting than they did today when the place was empty