Quick Facts About Vikki's Nail Salon & Spa
Vikki's Nail Salon & Spa has a mix of positive and negative comments, which provide insights into its strengths and weaknesses. In order to analyze these comments and present a comprehensive understanding of the salon, this response will address the strengths and weaknesses in separate sections.
Strengths:
1. Consistent and Satisfactory Service: One commenter mentioned that they always get a great pedicure and are happy with their nails. This indicates that Vikki's Nail Salon & Spa can deliver satisfactory service consistently, ensuring customer satisfaction.
2. Cleanliness and Professional Staff: Another positive comment states that the salon is clean and the staff is professional. The cleanliness of the salon is crucial in maintaining hygiene standards, while professional staff improve the overall experience for customers.
3. Longevity of Business: The salon has been in business for six years, as stated in one comment. The fact that they have retained customers for such a period indicates that they have built a loyal customer base.
Weaknesses:
1. Lack of Transparency and Honesty: According to one comment, a worker lied to a customer by stopping halfway through a nail design, claiming that they needed to wait for another stylist. This lack of transparency and honesty can negatively impact the customer experience.
2. Poor Quality and Incorrect Application: Another commenter mentioned that their nails came out chunky and uneven. Additionally, the technician blamed the customer for the poor outcome. This suggests a lack of attention to detail and refusal to take responsibility for mistakes. Inconsistencies in the application process can result in subpar outcomes.
3. Pricing Discrepancies: One customer felt that the price they paid ($55) was not justified for the quality of the nails. This indicates that there may be discrepancies between the pricing and the value provided by the salon, potentially leading to a perception of overcharging.
Additional Weaknesses:
4. Language Barrier: A comment highlighted that not all employees can speak fluent English, requiring translation assistance. This language barrier may lead to miscommunications and misunderstandings between staff members and customers.
5. Inflexibility and Lack of Accommodation: A customer with an appointment for acrylic nails and tips was told by a technician that there was no time to do so. The customer was asked to wait despite no other clients present, ultimately leading to the customer leaving the salon. This inflexibility and lack of accommodation for scheduled services can lead to customer dissatisfaction and loss of loyalty.
6. Inconsistent Nail Finish: Another comment mentioned that gel nails were peeling after two days, with remaining color underneath. This inconsistency in the finish suggests a lack of attention to detail or insufficient knowledge in nail application techniques.
Conclusion:
Vikki's Nail Salon & Spa has some strengths, including consistent and satisfactory service, cleanliness, and a loyal customer base. However, the salon also faces several weaknesses, such as a lack of transparency, poor quality and incorrect application, pricing discrepancies, a language barrier, inflexibility with appointments, and inconsistent nail finishes. It is important for the salon to address these weaknesses in order to improve the overall customer experience and maintain its reputation in the industry.
Best TL Reviews
If I could give this place 0 stars I would. Needed nails for a wedding, my usual place was closed, so I went here. The first red flag was that one of the workers stopped doing my sisters nails halfway through, had her wait for another stylist to get done, because he didn't know how to do the design. If he was upfront and honest it wouldn't have been a problem, but he lied, and had her wait 20-30 min behind another customer.
Next, the lady who did my nails applied the acrylic incorrectly. It came out chunky and VERY uneven. I gave her the benefit of the doubt and let her finish. But no, it did not get better. If anything the matte made it look worse. I asked for square and instead I got a very chunky/rounded version of that. (Pics below)
I tell her it's chunky, she shrugs and basically blames it on me. I asked for a discount at the very least and again she ignores me. The man who worked at the front saw I was dissatisfied and tried to take a picture, fake hyping it up. They posted it, but anyone with eyes can see they looked horrible.
TLDR: $55!?!? For ugly lump nails? Never again! Stay far away from this place.
Hidden gem in the neighborhood. Every time I go I get a great pedicure. I always get the same girl and I am always happy with my nails. They are clean and curteous.
This is the true epitome of poor quality. I wouldn’t send a corpse there. Someone had to fix Kerry mistake. I will never ever go there again it is for old ladies getting manicures. Don’t waste your time.
I got stiletto nails and a pedicure. My nails are beautiful. I did want flowers on my nails but the nail tech said she didn’t know how to do them which I appreciated her honesty because most tech’s will do it wrong, charge you, then want to argue! It’s very clean and the staff is professional!!
EXCELLENT SERVICE NO MATTER WHEN I COME. I’ve been a customer of this places for 6 years and Holly is the best.I wouldn’t recommend no other businesses but this one for great nails.
I've come here twice now, second time was because I couldn't remember if I loved them or hated them... It was hated. I got a French mani pedi for a wedding. It's two days later and my gel finger nails are peeling. There is also still some of my old color under them. The must not have the same white for gels as they do regular bc they did a double coat of a clearer white. First it was chunky and thick, so they redid it to this ultra thin white line. They kept asking me how thick the line should be for the French manicure. "idk, isn't this YOUR job?". They didn't do a great job trimming or caring for either set of nails. The front under sides are rough still. Made it look less crisp. Not all of the employees can speak fluent English and often have to have someone translate.
I’ve been going here for months! Excellent fast, cheap service! I had an appointment for a Medi Pedi at noon. They did my feet fine! The problem came when it was time to do my nails. Kerry just assumed that I wanted my natural nails done. I asked for acrylic and tips on my fingers, and she told me she didn't have time to do so. There was no one in the salon, no line, nothing. When I pointed that out, she told me I would have to wait 40 mins because the lady getting her feet done was getting her nails done next. Mind you, I had an appointment, and the woman who had just arrived was still getting her feet wet, toes not even touched yet. When I told her I was confused, she still didn't explain why I had to wait. She insisted that I get my regular nails done. Still, I said I didn't want that and got up, paid for my toes, and left! You can not force someone to get something they do not wish to, and if you weren't able to complete the requested service, why schedule the appointment fully! They officially lost a loyal customer!!!
My favorite place to go during my lunch break! Self care in under an hour❤️
Place Pictures
Vikki's Nail Salon & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | Closed |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:30 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
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