Quick Facts About Elegant Nail Spa
Elegant Nail Spa has a mixed reputation based on the comments provided. It is important to evaluate both the strengths and weaknesses mentioned to have a comprehensive understanding of the salon.
Starting with the strengths, many customers praised the aesthetic appeal of the salon. The beautiful interior created a pleasant atmosphere for customers. Additionally, several individuals complimented the customer service, describing it as great and noting the friendly and accommodating staff. The availability of parking and the convenient location in a shopping plaza were also mentioned as positives. Some customers appreciated the use of warm water and massage chairs during their pedicures, enhancing their relaxation experience.
Another strength mentioned was the work of a specific nail technician named Kimmy. Multiple customers were impressed by her skill and described her work as impeccable. This suggests that Elegant Nail Spa has at least one highly talented individual on their team who consistently delivers high-quality nail services. The positive comments about Kimmy contribute to the overall reputation of the salon.
However, the weaknesses highlighted in the comments must also be considered. One recurring issue mentioned by multiple customers is the cleanliness and hygiene practices of the salon. A customer reported developing an infection after their visit. This raises concerns about the sterilization and disinfection of tools used at Elegant Nail Spa. Another customer mentioned that the nail technician who served them appeared sick and was coughing and sneezing, potentially exposing them to illness. Proper sanitation and employee health protocols are crucial in a nail salon setting, and the mention of these issues suggests a weakness in these areas for Elegant Nail Spa.
There were also complaints regarding the quality of the services provided. One customer reported that their nails were shaped poorly, and another mentioned that their nails were cut unevenly and painted poorly. Both of these instances indicate a lack of attention to detail and a subpar quality of work. Additionally, another customer expressed dissatisfaction with the duration of their massage, stating that it was significantly shorter than what was advertised as part of the package they paid for. This suggests a lack of consistency in delivering the promised services and may leave customers feeling deceived or dissatisfied.
Furthermore, there were instances where customers felt rushed and did not receive the full services they paid for. One customer mentioned feeling rushed during their manicure, and another noted that their manicurist failed to perform several steps included in the package they purchased. These experiences may lead customers to feel undervalued and cheated, reducing their likelihood of returning to the salon.
Lastly, one customer mentioned that the gel polish applied to their nails started to bubble and fell off within a week. This can be seen as a weakness in the quality of products used or the application techniques employed at Elegant Nail Spa.
In conclusion, Elegant Nail Spa has several strengths such as its visual appeal and good customer service. The praise for nail technician Kimmy suggests the presence of highly skilled professionals. However, the weaknesses highlighted by customers, including concerns about cleanliness, inconsistent service quality, rushed appointments, and subpar products, indicate areas in need of improvement for the salon. Taking these comments into consideration, it is recommended that Elegant Nail Spa address these weaknesses to maintain and enhance its reputation and customer satisfaction.
Best TL Reviews
The first time I come to the place. Very beautiful inside and customer service was great. Been doing pedicures for so many years and I’ve never had an issue. I’m now scared to go to nail salons due this please giving me an infection. I feel like every salon should use NEW TOOLS for every customer or learn how to DISINFECT tools. Later on that same day my both toe nails were hurting, thought was normal due to getting a pedicure done. The second day I notice my toes were swollen on the area were ur hurts. The pain continue and the swollen has not gone down. Besides the good job they did on my nails I’m sad to know my toes got infected. I’m doing home remedies and hoping it goes away soon. To every one who goes to public salons to get pedicures please be careful, I will purchase my own tools and take them with me in the future.
First time visiting this place. Price was good and they did a nice job on shaping my nails. Unfortunately they took more off my skin than I think they realized, I have nerve damage in my hand and I didn't see it until this morning.
Let me just say KIMMY understood the assignment! I only let her do my nails! Her work is impeccable!
She slayed my Xmas nails ONCE AGAIN!!!
I got my nails done here the day of my friends wedding and my nails were absolutely horrible, the shape was terrible and the gel started to bubble. My toes were a hot mess. The woman that did my nails was sick and coughing/sneezing. Two days later I ended up sick. If you're sick you shouldn't report to work. I paid $100 for some BS.
Thursday, 2/24/2022 - Went to "Elegant Nail & Spa" for the first time. I called them on 2/23/22 to make an appointment. But the lady who picked up the phone that an appointment wasn't necessary and I can just walk in. So, on 2/24/22, I arrived at 6pm. They close at 7pm. While waiting for 10 mins, 2 more girls came in after me. They were seated before me. One of the last nail person saw that, and immediately told the other lady in the back (in their language) that I was still in the front waiting. So they seated me. Upon arrival and why I have it a 2 star:
Pros:
1) plenty of parking
2) located in the shopping plaza where Grocery Outlet and Dollar Tree is in.
3) business looked clean
4) once I sat down, I waited for a good 10 to 15 mins before I was services. They put warm hit water in the foot basin. They didn't get to me until my water was warm cooled and the lights in the foot area turned off. The 2 girls that came in after me, but were serviced first, left after waiting a while.
5) Holly is the tech that service my pedicure. She provided a laminated page showing what service the provide. I picked package 3, which consist packages 1 & 2 incorporated into it. I took a picture of it. Package 3 showed Mani is $23 & Pedi is $35.
6) Holly did great on my pedicure. She did all that was listed on the package 3 deal.
7) the man in this location did a very slopy job on my hands. He did my manicure. See my "Con" notes below. He was the only man working there.
8) I was charged $75 total.
9) love the massage chairs.
Cons:
1) I felt like the man was totally rushing to get rid of me.
2) I kept feeling like he wasn't doing everything that was listed on the package deal for my hands, but I wasn't sure.
3) all the man did was my nails. They didn't tell me it was an additional $10 to get gel. I found out after.
4) the man in this location did a very slopy job on my hands. He was the one that did my manicure. All he did was my nails. Nothing else!
5) he lotion my left hand really quickly and that was it.
6) when he was oiling my nails with cutical oil, he forgot my left thumb. I had to remind him.
Conclusion:
Holly was great. The man, on the other hand, was aweful (in my opinion). I still felt like I'm getting cheated. Like I didn't get everything that I paid for done. After I paid, I checked the photo I took of the package 3 deal I bought. And sure enough, the manicure came with exfoliation, 10 min hand massage, and wax to soften hands. The man didn't do any of that!!! All he did was my nails and my nails are even uneven painted!!
I am VERY disappointed in this business. This is my experience. Maybe you had a better experience. But I sure didn't and don't recommend it. Or if you go, don't let the man do your package deal you buy. He halfa$$ on my manicure.
I gave it a two star because Holly did great on my pedicure.
This place doesn't care about the quality but the quantity. Its very noticeable. My friend and I even had appointments.
The lady who did my my pedicure cut my toe nails crooked, and cut a couple cuticles. I also purchased the expensive upgrade that included a foot wax, and hot stone massage etc is says in the description the massage is supposed to be 10 mins. Literally was on my phone and she did it less than two minutes. Also, my pedicure was gel and it all fell off within a week. Normally gel lasts way longer than that.
Another lady did my nails. I asked for a powder dip. Knowing they last longer and better for your nails. I told her I didn't want fake nails and grew mine to the length I wanted them. Instead she cut my nails and then told me I then needed fake ones. I don't know why, but I believed her.
Mind you, it cost more. She cut my cuticles so bad they bled for hours after and were sore for two days. She didn't say anything. The color was turning pink so I told her. She ignored me. Then at the end when she DONE said "oh yea turn pink" and looked at me with the face of please don't have me redo your nails.
At this point my nails hurt so bad I just let it be. I know how the pandemic has effected all of us so I still left a 20% tip for both. What upsets me the most is neither my nails or my toes lasted a whole week. A waste of $105.
Walked in on an impulse and was able to get a mani/pedi, really relaxing, place was very clean and everyone there was super nice. Nails look great too!
Went to a place today prior and they couldn't do designs, what kind of nail salon doesn't do designs? I wanted a Mickey design for my son's birthday, So I found this little spot...i can't say enough how well they treated me, the cleanliness, took the time to understand what I wanted... and the atmosphere is sho relaxing!!! Thank you Nina, I'll be returning....
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Elegant Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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