Quick Facts About Capital Nails
Capital Nails place has a number of strengths that could potentially attract customers. Firstly, one customer mentioned that the nail technician did exactly what they asked for. This indicates that the salon is able to fulfill customer requests accurately, which could be a positive selling point for those who have specific nail designs in mind. Additionally, another customer mentioned that they usually love coming to this salon, suggesting that there may be some loyal customers who are satisfied with the service.
However, despite these strengths, there are also a number of weaknesses that need to be addressed. One common complaint is the lack of friendly service. A customer mentioned that the nail technician seemed disinterested and rushed during their pedicure. This may indicate a lack of customer service training or inadequate staffing for the number of customers present. Additionally, another customer mentioned that the staff seem rushy and don't take the time to do designs or pedicures properly. This suggests that there may be a lack of attention to detail and a focus on speed rather than quality.
Another weakness highlighted by a customer is the inability of the salon to perform certain nail designs. One customer mentioned having to change their desired style multiple times because the salon either wasn't prepared or couldn't do the design. This indicates a lack of expertise and versatility, which could potentially deter customers who have unique or specific nail design preferences.
Furthermore, there were complaints about the overall slowness of service. One customer mentioned waiting for over 45 minutes while one staff member was sitting on her phone instead of attending to customers. This suggests a lack of efficiency and proper time management in the salon. Another customer mentioned that it took over an hour for one person to get their nails done, which could also point to a lack of productivity and timely service.
An issue that needs immediate attention is the customer complaints regarding the quality of the work done at Capital Nails place. One customer mentioned that the shape of their acrylic nails was nothing like what they had requested, and the nails were uneven and too short. Additionally, the French tip was smudged and not properly done. This indicates a lack of skill and attention to detail by the nail technicians at the salon. The fact that the customer asked for a refund and was denied, and instead was told they would be charged for fixing the nails, shows a lack of accountability and willingness to resolve customer complaints.
Another significant weakness of the salon is the poor communication and rude behavior exhibited by one of the male staff members. A customer mentioned that their request was misunderstood and when they asked for it to be corrected, the male staff member spoke to them in a rude tone. This kind of behavior can greatly impact the overall customer experience and may lead to the loss of potential customers.
Lastly, a customer mentioned that the salon does not like to do designs unless it's for a gel nail set. This limitation in service offerings may hinder the attractiveness of the salon to those seeking unique or intricate nail designs. The salon should consider expanding their design options to cater to a wider range of customer preferences.
In conclusion, Capital Nails place has some strengths, such as accurately fulfilling customer requests and potentially having loyal customers. However, there are several weaknesses that need to be addressed, including unfriendly service, a lack of attention to detail, slow service, poor quality work, rude behavior, and limited design options. By addressing and improving these weaknesses, Capital Nails place can work towards providing a better overall customer experience and attracting a larger customer base.
Best TL Reviews
I have been to this nail salon several times. I have had more bad experiences than good. Today the nail technician wasn't friendly. She rushed with the pedicure even though I was the only person there. She didn't remove the dead skin from around the toe nail even though she cut me several times. When I told her, she acted as I was bothering her. Don't waste your time or money.
A bit pricey for the other of work they can perform. I had to change my wanted style at least 4 tints because they wasn't prepared for or could do the design I was asking for.
My little cousin and I came here for her birthday. There were only two people working. We were waiting for over 45 minutes while one woman was sitting on her phone instead of doing our manicures. They were moving extremely slow, taking over an hour on one woman’s nails. I usually love coming here but this is unacceptable.
She did exactly what I asked for
Absolutely terrible. I asked for acrylics and a simple French tip. The shape of the nails were nothing I asked for and way to short and not even. The French tip was not even and smudged. I asked to have my nails taken off and a refund of my money. They told me no and they would charge me for them being fixed. I will not be going there anymore do not recommend.
Will never come back. I’ve tried to give this business a couple chances and it’s never good service. Too rushy and don’t care if they cut you. They don’t take their time to do any designs or pedicures..
I’m never one to leave a review, but what I asked for was completely misunderstood and when asked to correct it, the man (unsure of his name but the only man working in there) who wasn’t even the one doing my nails spoke to me in the rudest tone. It hasn’t even been 24 hours and the “gel” that was used and I was charged for has already chipped.
They don't like to do designs. Only if you're getting a gel nail set. Smh
Capital Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places