Quick Facts About Natural identity salon&spa
Natural Identity Salon & Spa has both strengths and weaknesses based on the comments provided.
Starting with the strengths, one comment mentions that they offer great prices for services such as eyebrow threading, specifically praising their $7 deal. This indicates that the salon is affordable and offers competitive pricing in this particular service. Additionally, another customer appreciates the fact that they are remembered and acknowledged by the staff, even months after their last visit. This suggests that the staff creates a friendly and welcoming atmosphere for their customers, building a sense of loyalty and rapport.
Furthermore, one customer raves about their eyebrow threading service and mentions being extremely satisfied with the results. They state that they are picky about their eyebrows and were happy with the work done by the salon. This indicates that the staff is skilled and capable of delivering quality services.
Moving on to the weaknesses, several comments highlight instances of unprofessional behavior and poor customer service. One customer states that their mother was left scarred after a facial hair waxing, indicating a lack of professionalism and expertise in performing this service. Another customer mentions encountering a rude staff member who refused to make a sale and displayed racist behavior towards them. These incidents suggest a lack of proper training and a hostile environment within the salon.
Another customer mentions a hairdresser taking a long time to complete a haircut and engaging in conversation with other customers. They also claim that the hairdresser made a mistake and cut off more hair than requested. This suggests a lack of attention to detail and a disregard for customer satisfaction. Moreover, the same customer expresses dissatisfaction with the salon's insistence on cash payments and pressuring for tips, creating an uncomfortable and unprofessional atmosphere.
Additionally, one customer reports being deceived by the counter lady who lied about prices and overcharged them. They also accuse her of pocketing a tip that was intended for another staff member. This highlights dishonesty and mistrust within the salon, which is detrimental to building a loyal customer base.
Furthermore, another customer shares a negative experience with a facial cleanup service, mentioning that the person performing the service left the customer alone for an extended period with a hot steam, causing discomfort and potential harm. They also criticize the owner for pressuring customers to give tips. These incidents undermine the professionalism and responsibility of the staff.
In conclusion, Natural Identity Salon & Spa has some strengths in terms of affordable pricing, friendly staff, and quality services in certain areas like eyebrow threading. However, the salon also has notable weaknesses including instances of poor customer service, unprofessional behavior, and lack of expertise in performing some services. These weaknesses can potentially overshadow the strengths and negatively impact the overall reputation of the salon.
Best TL Reviews
My mother came in for a facial hair waxing and was left scarred. After the wax she got burnt near her lip leaving a nasty scar on her face. These people are not professionals and will leave burn marks on your face.
Went into this business to ask about henna coloring. I try to talk to one of the ladies there. She was very rude. I wanted to purchase henna hair dye products & ingredients. She asked if I would like to have it applied. I stated no, I would apply it myself. I have dreads so I trust no one. Only myself. She stated "NOSALE"clearly
hair products were for sale. Another example of racist business.
Not at all recommended this place. Went for haircut and old lady took very long time to do my hair done and at the time of doing haircut she continues to talking with other customers. I ask her to trim my hairs and she literally cut off half of my hair - which is very disappointing and even asking for cash not card payment and pushing for tip tip tip
I went downstairs and they told me to go upstairs. The lady at the counter is a swindler talks fast and lies about the prices first and when it's time for you to pay she charged us $20 more. And kept asking/begging for a tip. We wanted to tip the girl in cash but and the counter lady took the tip and kept in her pocket. I'm never going back because of the counter lady.
This review for upstairs salon. I have a very bad experience here today. I never want to go back here . One Indian young lady did my facial cleanup. She put my steam and went somewhere for several hours, that steam was so hot, feels like burn my face for long time. She is very irresponsible lady. She is working there only. The owner asked me for tips. I said I don't want to give tips, I don't have enough cash. She said , you have to give tips. After I returned home, I went to see their review and saw all negative reviews, that's why they don't have many customers now a days. Their behavior is not welcoming. At first I went downstairs salon, they said they are busy,send me upstairs.
I go here for eyebrow threading. Always a great job, always nice people working. It's the kind of place that when you walk in they acknowledge you right away and remember you from the last time you went there, even if it was months prior. $7 for eyebrow threading is an incredible deal..but...shhhhh don't tell them or they may raise the price lol. Highly recommend this business!
The lady was an absolute a**hole and was talking down on me in her another language not knowing that I knew what she was saying. Please take your money somewhere else. P.S. The lady has reddish-brown hair and wears glasses and and works downstairs.
I highly recommend! I am extremely picky about my eyebrows, and I left extremely satisfied with their work! I don’t have a high pain tolerance but am used to having my eyebrows threaded and it was not painful. Not to mention great prices! My service was $7 and I tipped as well. I am so glad I decided to give this place a chance! I will be coming back frequently ???? pictures are immediately before and after my service!
Natural identity salon&spa Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 10:30 AM - 08:00 PM |
How to go there
Location
Places
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