Quick Facts About Ritz Nails
Ritz Nails, based on the comments provided, seems to have several strengths and weaknesses.
One of the strengths highlighted by customers is the excellent service provided by the nail technicians. Customers mention specific technicians by name, such as Lily, Michelle, Megan, and Lilly, who have consistently exceeded expectations and provided high-quality work. This indicates that Ritz Nails has skilled staff members who are knowledgeable and experienced in their craft. The technicians are also praised for their attention to detail and ability to create nails that meet the customer's desired look. Additionally, the technicians are described as kind, gentle, and providing excellent customer service, indicating that they prioritize creating a positive and comfortable experience for their clients.
Another strength mentioned by customers is the overall satisfaction with the final outcome of their nails. Many customers express their happiness with the appearance and quality of their nails, mentioning that they look fabulous or exceeded their expectations. This suggests that Ritz Nails consistently delivers satisfactory results and has a good track record in providing aesthetically pleasing nail services.
The salon's ability to accommodate customers, even when close to closing time, is also mentioned as a positive aspect of Ritz Nails. Customers appreciate that the salon was willing to take them in, even during busy hours, and still provided exceptional service. This indicates that Ritz Nails is customer-focused and willing to go the extra mile to accommodate their clients' needs.
The salon also benefits from positive word-of-mouth recommendations from satisfied customers. Customers mention being referred to Ritz Nails by friends or acquaintances, highlighting the positive experiences they had at the salon. This suggests that Ritz Nails has built a reputation for providing quality services and has a loyal customer base.
However, there are also weaknesses mentioned by customers that Ritz Nails should address. One common complaint is the pricing, with customers mentioning that the services are slightly overpriced compared to other places with similar quality. This indicates that Ritz Nails may need to reevaluate its pricing strategy to ensure it remains competitive in the market.
Another significant weakness highlighted by a customer is the unprofessional behavior of an employee. The customer mentions witnessing an employee filing their own nails while customers were waiting to be serviced. This behavior reflects poorly on the salon's professionalism and may create a negative impression for potential clients. Ritz Nails should ensure that all employees adhere to high standards of professionalism and prioritize customer service.
Furthermore, one customer shares a negative experience where they were misinformed about the availability of a specific nail service when they called ahead. This led to wasted time and disappointment for the customer. Ritz Nails should improve its communication and ensure that accurate information is provided to customers over the phone to avoid such incidents in the future.
Lastly, a customer mentions being dissatisfied with the quality of a specific service, specifically the Gel Poly Fill manicure. They describe it as too thick and unnatural-looking. Ritz Nails should address this feedback and ensure consistency in the quality of all their services.
In conclusion, Ritz Nails has several strengths, including skilled and customer-oriented technicians, positive word-of-mouth referrals, and overall customer satisfaction with the final outcome. However, the salon also has weaknesses in areas such as pricing, professionalism, communication, and consistency in service quality. Addressing these weaknesses can help Ritz Nails improve its overall performance and reputation.
Best TL Reviews
I enjoyed my experience at Ritz nails. I had nail tech Lily and she did an amazing job on my nails as she did exactly what I wanted. I would recommend 100%!
Michelle is FANTASTIC at what she does. I am thrilled by the quality, speed and look of her work, plus she’s a delight to work with as well. Switch salons and try Ritz, you won’t regret it, and ask for Michelle!!!!!
My great friend Crystal told me about this place (she has been going for years). It certainly did not disappoint!!!
Thanks Ritz Nails and Crystal!
Mahalo~Jett. ????????
I've been coming to Ritz Nails for a little over two years now and Let me tell you that Megan and Lilly are THE ABSOLUTE BEST! If I can't get an appointment with them- I would rather walk around with a broken nail and ugly toes. They are the only two ladies that have always over exceeded my expectations. They are kind, gentle and truly know the meaning of customer service. Megan is the queen of pedicures and massages and Lilly is the queen of manicures, acrylics and Gel-X. 10/10 I recommend.
Lynn is great for pedicure and My-Lee for manicure. Both paid great attention to detail and made my nails look fabulous
For chrome mani ($42) and regular pedi ($22), total was $64 not including tip.
I didnt even end up getting my nails done here so I will give 2 stars instead of one because they could be great at doing nails. I'll never know.
I broke my thumb nail at work and called the nearest nail salon so I could fix it on my lunch break- as I won't be able to make it to my usual nail salon for a few days.
I called ahead and asked if they have Gel X nails.
They said yes so I drove over. I arrived at 11:45. And from 11:45 till 12:05 I waited while 2 people were helped ahead of me.
Not usually an issue as they could've had an appointment. - but 2 employees helped one customer.
So 3 customers waiting- but one of them gets two employees and the other gets none. Weird but whatever
Then I picked my nail color and had 2 employees comment on my long nails.
Continued to wait- while watching an employee sit down and begin to file their own nails?!?!?!?!
Then finally after waiting for way more than the amount of time it would've taken to just fix my nail- it turns out they don't even have the type of nails I called and asked about?!?!
I wasn't able to fix my nail on my lunch break.
And it could've been solved multiple times.
They could've checked when I called
They could've checked when they noticed my extra-long nails.
They could've checked when I sat down and picked my color.
Also it's VERY unprofessional for an employee to begin working on their own nails in front of a paying customer who hasn't been helped yet..
Bizarre. Definitely won't be back here.
Love this place! They took us close to closing and gave exceptional service. Always love my nails after I come here.
Gel pedicure - 4 stars, Gel Poly Fill mani - 3 stars. Overall 3.5 stars. Pedi was good, slightly overpriced compared to other spots just as good. Definitely not pleased with the mani however, waaaaaayy too thick and unnatural looking.
Place Pictures
Ritz Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot