Quick Facts About A&R Nails
A&R Nails place has several strengths as described by the comments. Firstly, the staff is consistently praised for their friendly and accommodating nature. They are able to fulfill customer requests and ensure customer satisfaction. This is evident from the fact that one customer has been a regular for five years and has always left with a fresh set of nails and a smile on their face. Another customer mentions that they have been going to A&R for three years and have never been disappointed. This highlights the consistency and reliability of the salon in meeting customer expectations.
Another key strength of A&R Nails place is their customer service and attention to detail. One customer specifically mentions the importance of having their cuticles done, and they trust only the technicians at this spa to do it. This speaks to the skill and precision of the nail technicians at A&R. Additionally, the comment mentions that the salon is the most sanitary the customer has ever been to. This emphasis on cleanliness and hygiene is a valuable strength that can help attract and retain customers.
Furthermore, the inclusion of massage chairs adds to the overall positive experience for customers. This feature enhances the relaxation and comfort of the spa, making it a more enjoyable and luxurious experience. The combination of pleasant staff, attention to detail, and comfortable amenities creates a positive atmosphere for customers.
However, A&R Nails place also has several weaknesses, as indicated in some negative comments. One customer shares a negative experience where their nail broke after a manicure and fill with a design. They mention that they stopped by the salon to get it fixed but were initially told that they didn't get the service done there. Although this was eventually resolved, the customer mentions feeling frustrated and disappointed with the service received. This incident highlights a potential weakness in communication and customer service. Furthermore, the customer mentions that the salon hung up on them when they called to inquire about getting it fixed, which adds to the negative experience. This incident raises concerns about the professionalism and responsiveness of the staff at A&R.
Another customer describes a terrible experience at A&R Nails. They mention being disappointed with the pedicure and the gel polish application on both their feet and nails. The customer had to repeatedly remind the technician about their specific requests, such as a gel pedicure and coffin-shaped nails. They also had to request corrections to the shape of their nails. This suggests a lack of attention to detail and expertise on the part of the nail technician. The customer notes that they were not asked for feedback on the final result, indicating a lack of concern for customer satisfaction. Additionally, this customer was so dissatisfied with the experience that they left without tipping, which is not a common occurrence for them. This negative comment highlights significant weaknesses in the technical skills and attention to customer preferences at A&R Nails.
Furthermore, another customer had a negative experience with their design being streaky and their sister being cut by the nail technician. This raises concerns about the consistency of the work done by the technicians and the safety measures followed in the salon.
Overall, A&R Nails place has several strengths, such as friendly staff, good customer service, attention to detail, and a comfortable environment. However, the salon also has weaknesses in terms of communication, professionalism, technical skills, and consistency. These weaknesses need to be addressed in order to maintain and improve customer satisfaction and loyalty.
Best TL Reviews
Kim and ALL of the A&R staff are very pleasant and accommodate to my requests. I have been a regular for 5 years, and have always left with a fresh set and a smile on my face.
I’ve been going to A&R for 3 years and they never disappoint! They are very sweet and always can do what I ask them too.
Their customer service and attention to detail is top notch. I constantly pick my cuticles so it's really important for me to get them done and I only trust the technicians at this spa! Plus massage chairs and the most sanitary I've ever been too.
Horrible service I came in because I had a nail break on me from a manicure I had on week 3 and a fill for the rest of my nails with a design. I usually go to salons in Salisbury eveey 2-3 weeks but i was in Georgetown and in a rush. 6 days after the service my the nail they fixed fell off I stopped in to ask about getting it fixed first the man I spoke with told me I didn't get it done there I assured him I did, then told me to come back today I called to ask about getting it fixed and they hung up on me and now aren't answering when I call. I will never go back and I hope nobody else has to deal with this less than mediocre service. Don't waste your money!!!!
ABSOLUTELY HORRIBLE!!!!! I am a very patient person and I never ever write reviews good or bad, but this is terrible. I could not get into my regular nail salon because they were booked. When I called A&R he said to come now… I see why. To start, the lady doing my pedicure was already informed by the gentleman twice that I was getting a “Gel pedicure” she then asked me was it gel and I said yes. It only took her 7 minutes to do my pedicure… what kind of pedicure is that??? She only used an exfoliator on my feet. I asked was she going to use a foot filer and she said, if I wanted her to. We didn’t even get to use that because they only had one size which was way too intense on me. As she was almost done painting I wanted to confirm that it was gel so I asked, “ that’s gel right”. She said, oh , you want gel ok. She had to remove that and put gel on which the polish was ok, not horrible but ok.
Now to my nails. I told her that I wanted coffin nails. I had to get her to reshape them twice because they were clearly square. She had to remove one because it was crooked as heck. She was going to leave it like that until I said something. I had to keep asking questions about it and this was the final result. They let me walk out of there like this. Usually a nail tech would say, “do you like it?” She knew it was horrible, that’s why she didn’t ask. I ALWAYS tip, where ever I go. This is not only my first time ever leaving a review but it’s also my first time not tipping someone. So disappointed. Hopefully they improve, but I will never step foot in there again, nor would I recommend this salon. Happy birthday to me ????????♀️
This is my absolute favorite place to get my nails done!! I’ve been going here for about 3 years now and have never left disappointed!! They stay busy so make sure you call to set up an appointment! I get the gel nails and they always last me a while!
Nails was totally streaky design was horrible. My sister and I got the same exact thing. The nail tech that did hers cut her multiple times
I get my manicures and pedicures there. The staff is professional and kind. They do a great job especially French Dip manicures. Highly recommend.
Place Pictures
A&R Nails Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places