The Groomerzz

+1 712-328-2547

401 S 35th St, Council Bluffs, IA 51501 United States of America

Open Today:

Quick Facts About The Groomerzz

The Groomerzz Place has received a variety of comments, both positive and negative, from customers. By analyzing these comments, we can identify the strengths and weaknesses of the business.

One of the clear strengths of The Groomerzz Place is the friendliness of the staff. Multiple customers have mentioned how kind and patient the staff members are, both with the animals and with the customers themselves. Having a friendly and welcoming environment can greatly enhance the overall experience for both pets and their owners.

Another strength mentioned by customers is the fact that dogs are allowed to roam freely when they are not being worked on. This is beneficial for dogs who are good with other animals and may reduce stress levels. It also eliminates the need for kenneling, which some dogs may find uncomfortable or anxiety-inducing.

Additionally, customers have praised the fair pricing of the grooming services at The Groomerzz Place. Affordable services are often highly valued by pet owners, as grooming can be an ongoing expense. Knowing that the prices at The Groomerzz Place are reasonable can attract and retain customers.

Customers also appreciate the transparency of the grooming area. Being able to see where their pets are being worked on can help ease any concerns and build trust with the business. This transparency shows that the groomers have nothing to hide and that they take pride in their work.

Many customers have expressed satisfaction with the grooming results at The Groomerzz Place. Dogs come out smelling great and looking their best. This indicates that the grooming staff is skilled and capable of delivering high-quality results. The positive feedback in this regard can be a strong selling point for the business.

On the other hand, there are several weaknesses that have been mentioned by customers. One common complaint is the excessive wait times. A customer expressed frustration when they were told their dog would be groomed in a couple of hours but ended up waiting for 7.5 hours. This can be highly inconvenient for customers who may have other commitments or limited time available.

In addition to the long wait times, some customers have mentioned poor communication from the staff. One customer was not given updates on the progress of their dog's grooming and had to call themselves to get information. This lack of communication can be frustrating and lead to dissatisfaction with the overall experience.

Another weakness pointed out by a customer is the issue of poorly ground down toenails. This shows a lack of attention to detail and can potentially cause discomfort or pain to the dog. Failing to trim nails properly can be a significant concern for pet owners and may result in them seeking services elsewhere.

Another weakness highlighted by a customer is the failure to adhere to scheduled appointment times. This particular customer was promised their dog would be done by 2 PM but had to wait until 4:40 PM. This represents a lack of punctuality and can be highly inconvenient for customers who may have made plans around the scheduled time.

Although multiple customers have praised the staff's attention to detail, there is one comment that mentions poor toenail grinding. Attention to detail is crucial in grooming services, and any shortcomings in this area can lead to dissatisfaction and a negative review.

In summary, The Groomerzz Place has several strengths, including friendly staff, the option for dogs to roam freely, fair pricing, a transparent grooming area, and positive grooming results. However, there are also weaknesses, such as long wait times, poor communication, failure to adhere to scheduled appointment times, and occasional lapses in attention to detail. These weaknesses should be addressed to improve customer satisfaction and loyalty.

Best TL Reviews

I have taken my coonhound here twice now for a clean and nail trim. The staff is very friendly and my dog is excited to go back. She is good with other dogs so they allow her to be out when she’s not being worked on. It’s so nice that she doesn’t have to kennel. Their prices are very fair and I like that you can see the grooming area. You can tell they really love the animals. Juliet loves her pretty Bandana.

Took them 7.5 hours to groom our dog. When we dropped her off, we were told a couple hours. 4 hours of no call later, we called and were told an hour and a half. We got there two hours later, and they were just seeing to her. I was furious. At $70 cost, waiting around the city for a day, and with the dog's toenails poorly ground down, I am quite displeased.

Very good service definitely will back. She done a great job with my pug,and bulldog I wouldn't even think about going anywhere else

Milo loves it and he smells so good and parades all around waiting for compliments ☺️

Appointment at Noon, said she would be done by 2 at the latest, started grooming her at 3:45. Got done at 4:40. I'm sure glad I drove 40 miles round trip for this. One and done. Never Again.

Very nice staff, extremely detail oriented and got us in right away.

I have been taking my dog there for a few years now.

Amazing place!! I took my dog in today and she was taken care of so well. I definitely recommend this place. The staff are so kind and patient with the animals and the costumers as well. I will definitely be coming back again to get my dog groomed! It’s also very affordable!