Quick Facts About Bianco's Family Hair Care
Strengths:
1. Accommodating and friendly service: The staff at Bianco's Family Hair Care is praised for their willingness to accommodate customers, such as allowing wheelchair access and working late on Saturdays. This demonstrates their commitment to providing exceptional customer service.
2. Skilled barbers: Customers consistently mention that the barbers at Bianco's are exceptionally talented. They are able to deliver haircuts that meet the customer's satisfaction, regardless of the amount of hair to work with. This indicates a high level of skill and expertise among the barbers.
3. Attention to detail: Many customers highlight the accuracy and precision of the haircuts they received at Bianco's. Attention to detail is crucial in delivering the desired haircut and ensuring customer satisfaction.
4. Ability to replicate styles: Bianco's is recognized for their ability to replicate desired hairstyles based on pictures provided by customers. This demonstrates their attentiveness to customer preferences and their skill in achieving specific looks.
5. Reasonable price: Several comments mention that Bianco's offers haircuts at a reasonable price. This can be a major strength, as affordability often attracts customers, especially those on a budget.
6. Positive experience for children: One customer mentions that the staff at Bianco's did well with their child, indicating a child-friendly environment. Providing a positive experience for children is crucial in securing repeat business from families.
Weaknesses:
1. Poor customer service in one case: One customer had a negative experience with a staff member who was rude and argumentative when the customer expressed dissatisfaction with their haircut. This indicates a failure in providing satisfactory customer service and handling complaints appropriately. It is important for Bianco's to address this issue and ensure that all staff members are trained in providing effective customer service.
2. Lack of response to a negative review: Another customer mentions that when they reached out regarding their dissatisfaction, they did not receive any response. This could be seen as a weakness in terms of customer relationship management and addressing customer concerns. Bianco's should prioritize responding to customer feedback, both positive and negative, to maintain customer satisfaction.
3. Limited customer feedback: The provided comments do not provide a comprehensive picture of the experiences at Bianco's. It is possible that there is more feedback, both positive and negative, that could help identify additional strengths and weaknesses. Gathering more customer feedback could provide a more accurate assessment of the salon's performance.
In conclusion, Bianco's Family Hair Care appears to have several strengths, including accommodating service, skilled barbers, attention to detail, and the ability to replicate desired hairstyles. Furthermore, the salon offers reasonable prices and provides a positive experience for children. However, weaknesses are identified in terms of poor customer service in one case and a lack of response to negative feedback. It is important for Bianco's to address these weaknesses and prioritize good customer service to maintain and grow their customer base. Additionally, obtaining more comprehensive customer feedback will enable the salon to make more informed decisions for improvement.
Best TL Reviews
Got me in, just before closing on a Saturday. Very accommodating got my wheelchair. No muss , no fuss for a great hi and tight military buzz cut. Tip them well ????. Paid $25 , for a $17 cut, with a straight razor trim.
This was one of the best places Ive ever gone to, awesome find!!
Best haircut I've ever gotten was here. I showed them a picture of the haircut I wanted and they did it. They didn't do what they thought would look better they just cut it and made it look amazing. Best barbershop I've been too and its not pricey.
I never take removing a positive review lightly, but this situation calls for it.
I had been going to Bianco's exclusively maybe every 6 weeks or so for 2 plus years. The first time I had ever mentioned something was done with my haircut that I didn't appreciate was earlier today. Instead of a genuine apology or some customer service, the individual who cut my hair figured it would be wiser to be rude and argumentative about the situation. I did not ask for any money back, or anything at all for that matter. I even stated that I planned to leave my prior 5 star review up and continue encouraging people to give Bianco's their business. As someone who worked in customer service, the ball got fumbled pretty hard here. It would've cost $0.00 to handle this situation like a gentleman, and for that, I will not return.
Although I personally don't have much hair to work with my haircuts are always cut to my satisfaction regardless of the barber.
Al Bianco's staff are all exceptionally talented barbers!
Best haircut I ever got anywhere all three people who work there cut with time and accuracy great Barber Shop talk no matter what the subject I used to travel 15 miles just to get my haircut there I would give it 10 stars
My son and I went in and the staff was awesome. Super nice and did well with our little one. The hair cuts turned out awesome. Mom approved our haircuts ;)
Friendly service,great haircut at a reasonable price.
Bianco's Family Hair Care Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 07:00 AM - 06:00 PM |
| Wednesday | 07:00 AM - 06:00 PM |
| Thursday | 07:00 AM - 06:00 PM |
| Friday | 07:00 AM - 06:00 PM |
| Saturday | 07:00 AM - 02:00 PM |
| Sunday | Closed |
How to go there
Location
Places