Quick Facts About VP Nails & Hair
VP Nails & Hair place has a combination of strengths and weaknesses based on the comments provided. The strengths include a friendly staff, a pleasant atmosphere, attention to detail in some cases, and the ability to accommodate walk-ins. On the other hand, the weaknesses include rude staff, long wait times, issues with gel polish application, added charges without consent, painful experiences during services, untidy manicures, and chipping nails.
Starting with the strengths, one commenter mentioned that the staff at VP Nails & Hair place were very kind and genuinely nice. They took the effort to learn the names of their customers and provided a welcoming atmosphere. Additionally, it was noted that the establishment was clean, which is an important aspect of any salon or spa. This attention to cleanliness contributes to a positive customer experience.
Another positive aspect mentioned by multiple commenters was the ability of the salon to accommodate walk-ins. This indicates that VP Nails & Hair place is flexible and willing to cater to customers who may not have made prior appointments. The fact that they were able to fit in a customer who needed their nails done for a wedding shows good customer service and responsiveness.
Many individuals also seemed pleased with the quality of work done by particular nail technicians or staff members. One person mentioned that Michael did an excellent job on their mani and pedi, being gentle, thorough, and precise. Another commenter expressed satisfaction with the level of care given to fixing their toes and ensuring overall happiness with their nails. These positive experiences show that some of the staff at VP Nails & Hair place are skilled and capable of providing good service to customers.
On the other hand, there are several weaknesses that need improvement at VP Nails & Hair place. One major issue highlighted by multiple commenters was the rude behavior of a staff member, who may have been the owner. Rudeness is a significant concern as it can create a negative experience for customers and deter them from returning or recommending the business.
Another frequently mentioned issue was long wait times. One comment mentioned waiting for three hours to get nails done for three people, despite there being no one else in the salon. This indicates a possible lack of efficiency or staffing concerns. Long wait times can be frustrating for customers and may lead them to seek services elsewhere.
There were also complaints about the application of gel polish. Some customers experienced difficulty with polish dripping and not drying properly. This suggests a lack of skill or attention to detail on the part of the technicians. Additionally, one commenter mentioned being blamed for their genetics by a male technician when facing the same issue. This type of unprofessional behavior is unacceptable and can greatly impact the customer experience.
Other weaknesses noted by commenters include added charges without consent, painful experiences during services, untidy manicures, and chipping nails. The additional charges without prior agreement can leave customers feeling taken advantage of, while painful experiences during services can lead to discomfort and dissatisfaction. Untidy manicures and chipping nails indicate a lack of attention to detail and quality control.
In conclusion, VP Nails & Hair place has a mix of strengths and weaknesses based on the comments provided. The friendly staff, pleasant atmosphere, attention to detail in some cases, and ability to accommodate walk-ins are positive aspects. However, the issues with rude staff, long wait times, problems with gel polish application, added charges without consent, painful experiences, untidy manicures, and chipping nails are weaknesses that need improvement. Addressing these weaknesses and building on the strengths will contribute to a better overall customer experience at VP Nails & Hair place.
Best TL Reviews
One of the staff was extremely rude (she might have been the owner). There was no one in front of us but it took 3 hours for 3 of us to get our nails done. Two of the techs, although one was actually very nice, struggled with getting the gel polish on without it dripping and had to redo their work over and over. The man tech blamed it on our genetics because it was my mom and me that had the difficulty with the polish dripping and not drying. He also went on to comment about how my pinky toe looks funny.
As if all of that wasn’t enough, they added charges to our bill without even asking if we wanted the extra service (cuticles cut). Would not recommend.
They get one star instead of zero because they did offer us water and fruit snacks for my daughter.
I got gel fake nails done here a few weeks ago. It was a painful experience as my nail beds on 6 nails were nicked and were bleeding as I was getting it done. I am a quiet person so I just suffered through it, but I will not be returning again.
Man these ladies were so nice! I went on to have my toes fixed and they went above and beyond to make sure I’m happy with my nails. I will go no where else in town
I really enjoyed our experience there. Great atmosphere and lots of color options. Michael did an awesome job on both the mani and pedi. He was very gentle but still thorough and incredibly precise. My partner had another lady who seemed to treat him the same way! I got gel polish on my hands and they look great! They are very clean and feel very strong. Will definitely be returning to this place.
Gel pedicure was nice, massage chair was relaxing but manicure polish was not great. 1st polish didn't dry smooth so they were nice enough to repaint with a different color. However the 2nd polish was not painted on well, as you can see it doesn't cover the entire nail, it is sloppy and both coats didn't dry well either. The manicure wasn't worth the money. Maybe a different tech would have done better. Oh well.
Got dip manicure - overall nails were a little untidy (filing and polish) and my thumb nail chipped 2 days later. Establishment was clean and staff was friendly.
I loved the fact that they were able to get me in in time for my wedding. I wanted a film strip on 2 of my nails and she drew them on with just a tiny brush. They look amazing!
So kind! They got us in as a walk in offered us drinks, wanted to learn our names and called us by them. Very sweet staff and great work, seemed very genuinely nice people and good business!
Place Pictures
VP Nails & Hair Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 11:00 AM - 05:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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