Quick Facts About Lovely Nails
Lovely Nails place has received both positive and negative feedback from customers, which provides insights into its strengths and weaknesses. In analyzing the comments, it is apparent that Lovely Nails has several strengths, including skilled nail technicians, fast service, reasonable prices, a great location, and friendly staff. On the other hand, weaknesses such as short staffing, old nail polish, and potential issues with customer service and cleanliness have been identified.
One of the strengths highlighted by a customer is the skill of the nail technicians, particularly Kim, who was praised for giving acrylic nails that do not lift. This indicates that the salon has knowledgeable and experienced professionals who can provide high-quality services. Moreover, the positive feedback about the results and speed of service implies that Lovely Nails is efficient in delivering its services, ensuring customer satisfaction.
Another strength mentioned is the reasonable prices offered by Lovely Nails. Many customers appreciated the affordability, as seen in the comment about a gel manicure costing only $35. This affordability may attract more customers to the salon and promote customer loyalty.
The salon's location is also considered a strength. Being in a great location is advantageous for businesses as it increases accessibility and potential visibility, attracting more clients. Additionally, a clean and well-maintained facility was acknowledged by several customers, indicating that Lovely Nails places importance on hygiene and cleanliness. This is essential in the nail industry to ensure customers feel comfortable and safe.
The friendly nature of the staff was frequently mentioned as a strength. From the comments, it is evident that the staff members, including Kim, appear to be approachable, accommodating, and have a positive attitude. A customer explicitly recommended the place due to the friendly and helpful nature of the staff.
While Lovely Nails has several strengths, there are also weaknesses identified by customers. One common weakness is the short staffing, which may cause delays and reduce the overall efficiency of the salon. However, it is worth noting that some customers still appreciated the efforts made by the staff despite being short-staffed.
Another weakness identified by customers is the use of old nail polish. This may indicate a lack of attention to maintaining and updating the salon's supplies, which can affect the quality and appearance of the final manicure or pedicure. Customers expect fresh and high-quality products when visiting a salon, so this weakness should be addressed.
Several negative experiences relating to customer service were also mentioned. One customer claimed that the salon was not honest when responding to their review. Another customer expressed dissatisfaction with the owner's behavior and alleged physical aggression, suggesting potential issues in the salon's customer service and professionalism. Such incidents can greatly impact the reputation and customer satisfaction of the business, highlighting the need for improved communication and conflict resolution skills among the salon staff.
In terms of cleanliness, one customer found the shop to be not the cleanest, potentially suggesting a weakness in maintaining a hygienic environment. Ensuring a clean and sanitized space is crucial for any salon, as it affects both the perception of the business and the safety of customers. Attention should be given to addressing this weakness to ensure a comfortable and safe environment for clients.
Overall, Lovely Nails place has various strengths, including skilled technicians, fast service, reasonable prices, and a great location. However, it also faces weaknesses such as short staffing, use of old nail polish, potential issues with customer service, and cleanliness. By addressing these weaknesses and building upon their strengths, Lovely Nails can enhance customer satisfaction and improve its overall reputation.
Best TL Reviews
I'm not sure what she did differently but Kim is the only one that has been able to give me acrylic nails that I haven't had any issues with lifting. I used to do acrylic nails all the time but got tired of paying for nails that lifted after less than a week. I've had my current set from Kim for almost 3 weeks now! I don't think I will ever go anywhere else again. Thank you Kim!
Beautiful results with an amazing nail artist! My nails have never been done so fast with flawless results! This place is fantastic with awesome prices! My gel manicure only cost me 35 dollars !
The salon is in a great location and is very clean. They seemed short staffed, but were still very efficient and friendly. Kim did a great job on my nails. Recommend this place for sure….be patient, they do a great job.
This place was so good! Kim and the others were so nice and gentle, me and 2 others got a pedicure done and it was awesome! Everyone was so nice and funny, they were a help. ????% recommend this place
Response: This response from the salon is cringy. I only was going to you guys and for months. It was the first time getting acrylic in years. There is no color on my nails(only top coat) and I peeled the rest of the acrylic nail off. This only shows you’re not answering truthfully. You’re not a fit for anyone.___________________________________
Update: Fungus Growing Under Acrylics!!
Oh my gosh! This is so disgusting! I noticed my thumbnail breaking(this after my middle finger already broke last week and I had to get it fixed at a different salon.) So, I easily peeled it off and found smelly fungus????I’ve never had this happen to me before! I’m never going back! Changed to one star!!_____________________________________
They were nice at first. The owner got mad and she grabbed my hand and threw it when I tried to point out what was wrong with my toe color(forming unevenness).I could sue her for touching me that way.
They also are very short staffed and only have a couple of decent nail technicians. A lot of their nail polish is old. You might like it at first, but if you’re reading this, go to them, and soon have a problem with them in the end, I hate to say I told you so.
I only gave two stars because acrylic jobs are good.
I am extremely confused by some of these reviews honestly. But my personal experience coming here has been nothing but amazing. I have been coming and having Kim (the owner) do my nails for a couple years now. She is so sweet and never disappoints me. I don’t dare go to another salon since I started coming and seeing Kim.
I stopped by last minute and asked if they had time for gel. Even though there was a wedding party getting pedicures I was seated immediately. Kim was the younger girl who did my gel nails. She was friendly and did a good job and was affordable. I’ve had the nails on for a week and none have started coming off etc. The shop was not the cleanest hence only 4 stars. This photo of my nails is 1 week after.
Kim, the owner, and the rest of the staff are amazing! They do such great work, the place is clean and they are extremely friendly. I would highly recommend Lovely Nails to everyone!
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Lovely Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Checks
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Debit cards
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
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| Tuesday | Closed |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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