Quick Facts About Eagle Nails & Spa
Eagle Nails & Spa has received both positive and negative feedback from customers. Analyzing these comments will help us understand the strengths and weaknesses of the establishment.
Starting with the positive comments, customers appreciate that the staff at Eagle Nails & Spa listens to their requests and provides good customer service. They feel welcomed and valued when they visit the salon. Julie, a specific nail technician, is praised for her skills and ability to do a beautiful job on nails consistently. This speaks to the expertise and talent of some of the salon's staff members.
Additionally, customers mention that they call in advance to check the wait time or find a suitable time to visit, and the salon is accommodating in working with them. This suggests that the staff is organized and efficient in handling customer appointments and inquiries.
Another positive aspect highlighted by a long-term customer is the quality of the work done at the salon. The reviewer mentions that Eagle Nails & Spa has been their favorite nail salon for over 10 years, indicating that the salon has established a reputation for consistently providing great results and satisfying customer experiences.
Moving on to the negative comments, several customers express dissatisfaction with the service they received. One customer visited for a pedicure but was disappointed to find that minimal work was done and they were charged $10. This suggests a lack of attention to detail and poor customer communication, as the customer's request for work to be done was ignored.
Another customer complains about their gel manicure falling off the next day. The customer states that they were promised a free redo but were then told that it had been too long. This demonstrates a lack of consistency and communication on behalf of the salon, as the customer was not informed of any time limits for the redo. Customers expect the salon to keep its promises and provide satisfactory results.
Some negative reviews also mention a specific staff member, presumably the wife of the owner, who is described as rude, tacky in her work, and unprofessional. Multiple customers express their frustration with her behavior and call for her removal from the establishment. This implies that there may be a lack of professionalism and proper training among certain staff members or a poor work culture within the salon.
Another customer shares their bad experience with the lady who attended to them, further emphasizing the issue of rudeness and poor customer service. They describe the water being too hot and the lady's dismissive and uncaring response. This highlights a lack of attention to customer comfort and satisfaction and raises doubts about the salon's commitment to providing a pleasant experience.
Lastly, a customer shares that they had specific requests for their nails but received different colors and were lectured about the choices they made. The water temperature was also an issue, and it was noted that one staff member was trying to do multiple tasks simultaneously. These observations indicate a lack of professionalism, attention to detail, and time management within the salon.
In conclusion, while Eagle Nails & Spa receives praise for its welcoming atmosphere, skilled nail technicians like Julie, and reasonable prices, there are notable weaknesses in customer service, attention to detail, and professionalism within the establishment. Addressing these weaknesses could greatly improve the overall customer experience and satisfaction.
Best TL Reviews
This place is AMAZING! They listen to your requests and make you feel so welcomed. Julie gets down! And did a beautiful job on my nails as always. I always call in advance to see what the wait would be or a good time to come in and they always work with me. I will always come in when I’m around! Thank you ????????????
This Nail salon is my favorite. They really do great work!! I have been going here for over 10 years....
I came to get a pedicure and they didn't do anything they just had me put my feet in the water and were going to add the nail polish...when I asked if that was it I was told yea and I pointed out that I need work done I was just told to leave and still charges $10
I will NEVER come here again! I got a gel manicure and they fell off the NEXT DAY! he told me "ok, next time I do for free" he didn't tell me I had a time limit AT ALL. so the next time I came in he told me it's been too long. What difference does that make right? He did NOT keep his word. I shared how I felt about the situation and thanked him for his past service, bud him good day and I'll NEVER see that place again!!!
The Female... I won't say lady who sits up front, I believe the wife of the owner is rude! Her work is tacky, uneven and has a attitude if you say anything,.. I finally had enough, I paid her and left with the job less than half done.. I was just too through!! GET RID OF THE WIFEY!! I had to give at least one star but SHE DESERES ZERO!
The negatives reviews are totally true, The lady there is very rude, The water was too hot, I told the lady and she just didn't care, she said in a very rude manner that the water was cool when i put my feet inside it was too hot that I put my feet out of the water splashing a little of water outside , she was angry and rude, , did a very bad job, I went there for manicure, and eyebrow too but after that bad treatment from the lady I decided not to do it. I never going back again and of course, I will telll all the people I know about my bad experience in that place.
I Asked for a light pink they gave me a dark pink with glitter, I Asked for a nail on my big toes they gave me a 15 min lecture on why I shouldn’t get it. The water was too hot and The man was doing 3 jobs at once. Very unprofessional
Excellent service, took my mother to get her nails done. She loved the way the lady took her time to fix her nails and she was gentle when cutting the nails. Highly recommend coming here for your nails. The price is very reasonable and worth it!!
Eagle Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
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